"Associate couldn’t have been better. In my former life running an office I would have hired her."

"Called to order and on the 5th attempt had a lovely, responsive representative take care of my order. Unfortunately the first 4 calls were disconnected or answered by someone whom it seems had something better to do. My order was incorrect and so I had to call back a fifth time. Far from Talbots best."

"The lady was pleasant, professional, patient and gave me excellent service."

"I had to wait a ridiculous amount of time before an associate picked up my call. I was on hold waiting to.plzce my order for approximately 1/2 hour. The items I bought were buy one. Get 50% off the second item. I called because it took 50% off the wrong item."

"Loved my cs agent… she was very happy and friendly"

"Helena was great. She made the whole ordering process fun."

"Rep was unfamiliar with and did not offer card holder benefit. Insisted sale didn’t start until Wednesday even though I had received a postcard stating Monday for card holders."

"Very courteous and legible"

"Being able to phone in an order is fine but I'm concerned that I couldn't complete my purchase online. That's the 2nd time I've had that kind of trouble with the website."

"The representative helping me was very pleasant, and knowledgeable making my call a success."

"Customer service is always excellent! Any time I call, very polite and professional."

"I am extremely disappointed in Talbots. I ordered two pair of Perfect Chinos, one black and a second in white only because of a BOGO promotion. The white pair shipped but not the black. I called and the associate informed me that the black was on back order. That information did not appear on the website when I ordered, nor was I told when I called to complete the order (the website would not accept the choice of US as my country so I had to call instead). I did not receive an email notification that the black pants were back ordered. I would likely not have ordered these items if I had known that the black pants were back ordered and the associate did not have access to any further information and was unable to tell me when if ever my pants would arrive. It appears the order might be cancelled instead but I have no way of knowing if or when. This is not the level of service I expect from Talbots as a long time customer."

"the lady i spoke with had a Spanish accent and was a little difficult to understand at times. she didn't seem to mind repeating herself. I would prefer this young lady over some off the American customer service people who were clearly in a bad mood and difficult. I have hung up on customer service reps like that."

"I called because my online order didn't work out as I had hoped, and the associate very helpful in sorting out what went wrong and rectifying it."

"I'm very unhappy about being charged for a paper statement when I have been a loyal customer for many years!!!! Are there any exceptions??"