"The person could not place the order properly- he calculated a price more than online. He redid it and now I have excess charges on my account and received an email about a robe I did not order and I will have to call again to fix it."

"Unfortunately, Talbots sends so much material whether on-Line or mail, I tend to get confused, like this latest order, I ordered the same sweater twice so I have to return one."

"My call was primarily to ask why my old address was still on the account and why changing it is so difficult. A C S Rep should be able to make the change … with 1 phone call."

"Bill was wonderful. Just wish I could access Talbots online. There is nothing wrong with my internet."

"It was an excellent experiencel . Person I ordered from was very helpful and I could hear every word he said. His English was wonderful."

"This was my third call to get a promised credit on my account. Since the promised credit never got recorded on my credit card statement, I received a $21.68 late fee for not paying $8.95. I was told I couldn't get the credit now because too much time had passed. This was Talbot's fault, not mine. I was offered a $25 rewards certificate which was very difficult for the representative to deliver. She ended up using voice mail to deliver the information. She said after a long time on hold, that it couldn't be emailed. I find that Talbots system are very inefficient and ineffective. The communication between Talbots and their credit card bank is very poor. After shopping at Talbots for 20 years, I will hesitate to make another purchase."

"The person I spoke with seemed very disinterested....background sounds were almost as if she was at the beach or on a boat. The call took what seemed like forever to complete. Merchandise hasn't yet arrived so I don't know if call was successful."

"After three weeks of looking, my second order arrived today!"

"The associate was great! She listened to my problem and solved the issue."

"Please make the print in catalogues darker and bigger."

"Sometimes I have a very difficult time understanding the person I’m speaking with. Occasionally I have to hang up and call again. That’s very frustrating!!!!"

"I have needed to contact Talbots three times in the past week aside from placing an order. When I placed the order , the associate was friendly but left off an item. When I called to check about that, the associate was not very pleasant. I thought I was being clear about the problem but perhaps not. She was trying to give an explanation and became exasperated and seemingly frustrated when I couldn’t make sense of what she was trying to explain. I received the order yesterday but one other item was not included although I had paid for expedited shipping. I again called to see where that item was. I was told it was being shipped from a store and I should receive it at the beginning of the week. The issue has been that we are heading on a trip this week, thus the expedited shipping. This last associate was helpful and pleasant.I need to say however, that although nearly all of my wardrobe is from Talbots and I have been shopping there for years, I have become very frustrated within the past couple of years. Still usually love the clothes, but attempting to place an order or follow up on problems with orders has often been a nightmare! I have literally been on hold for over a hour. Connecting with a knowledgeable, thorough and friendly customer service representative has certainly been hit or miss . I certainly know that good help is hard to find in this day and age, but is it training, a matter of budgeting, hard to keep staff, or something else? I really, really hope things can improve . I have actually expressed my dissatisfaction this week to several friends and family members. Thanks for listening. Julie O’Brien"

"Being an 80+ woman I have problems with online ordering. The woman I talked with was wonderful—placed my order quickly, no discrimination at all, and was very friendly. Thank you!"

"I had contacted Talbots previous to this conversation yesterday, once by chat and once by telephone and my problem did not get 100% solved. Yesterday, the Talbots representative was awesome. She fixed everything plus took care of some other things. I was very pleased. She was awesome!!"

"Speaking with someone from Belize! Unable to speak with someone from the US. Very hard to get customer service."