"The associate was very helpful. Talbot’s merchandise is of high quality. The fit is as advertised. Free shipping more often would be appreciated."

"The woman who helped me was friendly, knew the merchandise, was interested in helping me sort out the length in various sweaters and jackets and helpful in finding other items. Two things I wish could change: a few more inches length on sweaters, especially the cashmere pullovers and that you had a store again in Colorado Springs."

"I appreciated not having to go through phone hades to be connected to a person."

"I had to go through 3 sales people even though I have then customer id on catalog. They could not find me, I was told you switched to new system. 3rd person just entered my info in, why could the first 2 not do that????"

"The associate was polite and helped me immediately with my situation."

"Am 96 and still buying from Talbots!"

"Really enjoyed talking to the woman who took care of me sooo helpful like talking to a friend"

"I returned clothes and asked for replacement. I was told that I have to be charged for items and my credit card would be credited. To date that credit has gotten to my credit card and that makes me mad."

"The associate in Winchester Va was short and rude. She was a lead and I'll never interact with her again, I asked her to repect her name she disconnected the call. I have never had a negative interaction at that location. However, the phone associate was helpful and resolved the issue. Some associates need Best Practices for all customers. The customer was always right. This is not true anymore."

"Talbott has nice fitting clothes. Like that Talbots offers tall sizes."

"Representative helped to come up with a solution after listening to my concerns and confirming that she didn't think my package would arrive on time. I appreciate her help."

"The representative could not have been more helpful. Attempting to place an order online has been difficult MANY different times."

"I am so dissapointed in Talbots attitude toward me!During my order I spoke to 3 people …the first was rude unhelpful and aggressively I knowledgeable. The other two were helpful and ASSUEERED me me after a 35 minute wait my items were in stock and I would receive them! The next day I received an apology stating I would not receive the items I ordered! Your right hand doesn’t know what the left hand is doing! What is the purpose of ordering from you if yo feed customers lies!We live in an automated age this behaviour is inexcusable!!!"

"Associate asked if I had any promotions and I stated yes. It was stated in the catalog and I don’t understand why he didn’t know"

"I received excellent Customer Service."