"I’m a bit confused about how I get a refund since there was nothing where I could put my name or why I was returning the item"

"The representative I dealt with she was awesome, very knowledgeable, policy and friendly."

"The sizes are not consistent. A 4 jacket has always fit. The new 4 is too big some of the time. I called to exchange a jacket. I do love the jacket."

"Talbots at Green Ridge in Greenville, SC helpful and friendly at all times!"

"The Associate was very nice and knew what to do to help me. Apparently Facebook has a different price than the website and I had trouble placing the order so I called!"

"I was unable to use my $25 rewards online. The associate placed my order and applied the rewards."

"Phone experience was great. What I didn’t like was that I had to go out to return package when it was damaged. Yes, postage was paid but now have to wait for it to be returned to credit my account. And then in 24 hours I received FIVE emails reminding me to return item!!!!!"

"Extremelly customer friendly & accommodating"

"I called to place an order the fist time. She ordered the incorrect size. I called again & he ordered my correct size plus gave me a 10% discount for the other associates error."

"The reason I used the phone to order is because your website is NOT user friendly, in fact it’s terrible and has been for the last 3-4 years . Sorry it’s the truth!"

"The order was easy and seamless thanks to your outstanding customer representative. I am glad to see you are hiring older retirees. There is an element of work ethic but you just don’t get with younger people who don’t have experience in dealing with the public. Keep it up."

"Was satisfied with phone interaction."

"I was so happy to finally get my issue resolved. My order was lost and I was requesting a refund. This was my 2nd call to Talbots. First one I was promised a refund but never got it. This time the rep listened to me, gave me the refund and found the item for me in the warehouse so I was able to order again at the same price. Thank you so much."

"The only issue with the replacement order was the order was not in my name although it was my credit card. We discussed that the package come in that name, but it didn’t. It came in my name and caused a problem."

"I called customer service to return an item that had been sent to me, by one of your stores in error. The c/s rep was cooperative in the beginning and did not understand the dynamics of the call. She was rude and decided to take control of the call (without understanding the purpose of the call). Thereby, barring on rude when all was trying to do was show kindness by return the unpurchased item to the company for it to be forward to the customer, who had paid for it."