"The discount using STYLIST would not take on line to give me the 40 percent off on one item. It would only give me 30percent off. Gentleman on the phone was able to manually order for me. Thank you"

"The associate with whom I spoke was the warmest, most helpful and capable person I have ever experienced on a call. I order more online items than ever so I have lots of calls to make a comparison. You should give her a raise and recognition."

"Professional and personable"

"Horrible experience with a pair of jeans that came damaged (zipper seam not sewn) was looking for Talbots to make it right and easy on me given the circumstances..that didn’t happen"

"I got an email saying my package was delivered to my front porch and it wasn’t, That is why I called but nothing was resolved"

"I simply called to question whether or not shoes were on display in store or not… I did order shoes via catalogue since the shoes were not in store."

"Great - this is one of the reasons I am a loyal Talbots shopper."

"The tops you sell, especially tees,should be consistent in size as they use to be."

"I made my choices from the catalogue that I receive monthly. First, I tried to order in Canada where I live but the colour I wanted was not available here. Ordering from the US went very well and the package arrived in excellent time, however I had to pay an extra $114.00 to cover taxes and duty on the goods sent over the border. I would hesitate to do that again. Is there any way to avoid this problem.? If I could place an order in my store here in Ottawa and then have the order filled by the store,I would then pick up the order here paying the appropriate Canadian prices and taxes. I am sure all Canadian customers of Talbots would appreciate this solution!!."

"One peice of clothing in my order was not included so she refunded me and re-ordered the item. The packers need to double check that they filled the entire order."

"The representative who helped me on the phone rates a 10+ in every category. When a shopper is over the age of 80 using the .com method is quite difficult. Your rep made my shopping easy and pleasant. Thanks!"

"Associate fine! Product missized!!! Wrong! Too big!"

"The Talbots associate was very helpful. He resolved my ability to utilize my Style Rewards and secured my order. Wonderful customer servicing"

"Excellent customer service! Thank you !!"

"The person on the phone was insistent that I could not change my password using the Website on the phone and did not know how to resolve my problem which remains unresolved. He insisted on placing my order over the phone instead of helping login to the website. When I reviewed the order on email, the zip code was wrong and it was not even in use by the postal service. I had to call a second time to get it changed before it was shipped out. The second representative was helpful and resolved the problem quickly. I still can’t use the website!"