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Verified
5/5

2016-01-01

"I've ordered a dozen or so items from Tanga over the past year, and we've been happy with all of them! I have given some of them as gifts to very happy recipients. Everything has come as Tanga described the item and shipping time (but sometimes faster like my most recent 12/25 order of salt and pepper grinders rec'd 12/31). "

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Verified
5/5

2016-01-01

"I have enjoyed great success with the company as a whole and the items I've ordered and received in a very timely manner. Several of my purchases have been as gifts for others and they have given me good reviews of those gifts. I will definitely continue to purchase from Tanga when I see items I'd like yo have."

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Verified
3/5

2015-12-31

"The beard groomer I ordered is a piece of junk. Actually, It is laughable. I can not believe they actually shipped it to me. It broke immediately after I tried using it. I have had problems ordering earrings. 7 days after I placed the order, I was sent an email advising they were out of stock. They canceled the order. I was happy with the texting gloves and the high definition antenna I ordered."

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Rep reply posted 2016-01-10
A rep from Tanga, TangaMonkey, has responded:

“Hi there,

I'm so sorry to hear you're unhappy with one of the items you ordered! If you'd like to send it back, please go to our customer support page https://www.tanga.com/support and let us know :)

Thank you
TangaKrista”


Verified
5/5

2015-12-31

"I ordered k cups. They shipped fast and they were a good price. I will use Tanga again."

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Verified
5/5

2015-12-31

"Awesome Company with excellent Customer Service!
~Laura E.
"

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Verified
4/5

2015-12-30

"I placed an order for 3 items at the same time. Received only 2 of them, even though Tanga's records showed all 3 had been delivered. One of the items' quality wasn't great, but I compared the product on other websites and it appears it was just the product itself. Not Tanga's fault. The other item was good. When I reached out to them to inquire about the 3rd item, they quickly replied and followed a rather quick process to refund my money. I appreciate their commitment to customer service and they will retain me as a customer due to that. Perhaps the quality of their items are a hit or miss, but my personal experience with their customer service was excellent!"

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Verified
1/5

2015-12-30

"Before I ordered some gifts for international relatives who are spending the holidays here I asked about the delivery time, they promissed it will be before 2016. It took ages to ship, because of this I asked to cancel I got no answer. After shipped the package was frozen for a long time, I tried even DHL , but they couldn´t say anything about it. Suddenly it was updated and it should be delivered in 2016 after they are gone. The pack was coming from Nevada and after the update was changed to another state. I told I want my money back and all they said was sorry for the long wait. I won´t take apologizes."

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Rep reply posted 2015-12-30
A rep from Tanga, TangaMonkey, has responded:

“Hi there,

We are very sorry about the delay in shipping! I have sent return labels for you to send the items back at our cost. I just sent you an email to follow up!

Thanks
TangaKrista”


Verified
1/5

2015-12-30

"I have order two separate orders and in return had one fullied. The second order has had no luck the shipping was only messed up on two items. When it came to crunch time no response and just a ever ending loop of waiting. A month of waiting just gives a business a bad name with no effort of responding. HIGHLY DISAPPOINTED :-("

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Rep reply posted 2015-12-30
A rep from Tanga, TangaMonkey, has responded:

“Hi Ridgelmore49,

We are so sorry for the delay in getting back to you! I've just followed up on that and refunded you for the item that was returned to sender. We really hope you'll give us another shot! We'd love to regain your trust!

-TangaKrista”


Verified
5/5

2015-12-30

"I ordered a gold pendant for my daughter. The order was mixed up and i received the wrong item. I am writing this positive review because Tanga customer service was excellent. They immediately admitted their mistake and corrected the issue immediately. Any company can sell items on the Internet. How a company chooses to resolve customer ssues is a true test of that company. Very satisfied. "

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Rep reply posted 2015-12-30
A rep from Tanga, TangaMonkey, has responded:

“Hi Billnk,

Thank you so much for the feedback! We are so glad we were able to help and sincerely thank you for sharing your experience!

-TangaKrista”


Verified
2/5

2015-12-29

"Ordered December 1,2015 was suppose to ship by December 11, 2015. I am still waiting for package to deliver! Emailed to their Customer Service on December 24th and I just received response. No phone numbers provided for customer service! Very Disappointed!"

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Rep reply posted 2015-12-30
A rep from Tanga, TangaMonkey, has responded:

“HI ABolt,

We are extremely sorry for the delay that you experienced! I do see that the package was delivered today. We understand it is a very long wait time! We really do hope you'll give us another shot to try and do better in the future!

Thanks
TangaKrista”


Verified
1/5

2015-12-29

"Buyers beware!!! Can't get orders right to save their life! They really screwed up a needy family's Christmas. The 2 kids were supposed to get a laptop each. The laptops were identical, placed on the same order and tanga managed to only send one. So which kid got the Merry Christmas and which one got told "oops" Wtg Tanga. What a great way of being involved in someone helping a needy family!!! Ooh yeah... It takes nearly an act of God to be able to even contact these people!! Go to the BBB if you need their phone number!"

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Rep reply posted 2015-12-30
A rep from Tanga, TangaMonkey, has responded:

“HI there Jusmeand3,

We are so sorry about your recent experience with Tanga. I can see that the second computer has been sent and will arrive tomorrow. Someone has also been in contact with someone at your company to see how else we can help. We really do hope you'll give us another shot to try and do better on the next order.

-TangaKrista”


Verified
5/5

2015-12-29

"Tanga is great! I have placed several small orders as I see items I can't live without on their emails. Everything has arrived promptly, in good condition and as advertised. I love Tanga."

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Verified
5/5

2015-12-29

"Apple iPhone 4 16GB Black GSM Unlocked I was a little reluctant with my first purchase -- especially for a used iphone. I'm sold! Transaction was fast, easy the the phone was just perfect for what we needed. Had it activated today with no problems!"

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Verified
1/5

2015-12-29

"not only did I have to contact them to get the item delivered, BUT WHAT THEY SENT WAS A VERY POOR KNOCKOFF OF BAGGU BAGS. MINE IS ANOTHER WARNING TO NOT SHOP WITH THEM.

Notice their response. It was not SOMETHING that was sent incorrectly. They advertised the bags as BAGGU AND SENT BAGCU INSTEAD. I would have thought better of this company had they owned it.
"

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Rep reply posted 2016-01-10
A rep from Tanga, TangaMonkey, has responded:

“Hi there

I'm so sorry about your recent experience with us. I can see that you were refunded for the item that was sent incorrectly. We are extremely sorry about this!

We really do hope you will give us another chance in the future!

-TangaKrista”


Verified
5/5

2015-12-28

"I have evolved over the last 20 or so years as it pertains to online shopping. As of the last couple of Christmases, I haven't set foot in a retail store to shop. So the quality of the website is important to me as is price, delivery, and speed of email order confirmation, etc. Personalized, meaningful customer service on the Internet is important to me but is at times difficult to find - Tanga is a huge exception.

I had a recent minor problem with an order that required a refund of $18.98, confirmation was accomplished within a few minutes and the funds arrived in my account the same day. I was duly impressed.

Krista of Tanga customer service was the driving force behind my complete satisfaction....she's really, really good!
"

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