"Tanga was great with letting me track my order and the price was unbeatable. However, when I never received my order, I tried to go through them to file a loss/stolen item with FedEx and Tanga has not replied at all. Frustratingly, there is no phone number to speak to an actual person, I just keep receiving a generic email. Extremely disappointed in the customer service. Great site for small purchases, but I bought two MacBooks and only got one. Won't do that again from this site.
January 3, 2015:
Still no follow-up. I received an email apologizing but have not heard since about what's going on with my purchase. Will continue to follow up. Unbelievably bad customer service. "
"Tanga makes my online shopping more fun, more interesting and totally secure. I am always impressed by their new daily sales and the excellent discount prices that only Tanga can provide. "
"The necklace was received quickly and in perfect condition; exactly as described. My only 'negative' comment is that the description said it would be shipped with a gift box but arrived only in a plastic sleeve in a padded envelope."
"I place orders on Dec 6, 20 and 21. As of 29 Dec. they STILL haven't been shipped! although Tanga did give me a tracking number, the tracking number leads to a website that says "Sorry, Tracking is Unavailable for '9405510899644006950095 Please try again later. Tracking normally becomes available within a few days after receiving your tracking number.'' The "contact us" button only leads to an FAQ page. There is NO WAY to contact the company. Currently, I DO NOT recommend Tanga.
according to the USPS tracking, it was shipped on the 29th of December, more than 3 WEEKS after the order was placed.
And yes someone did contact me by email after this rating was received and the package was then sent out. still not happy. and apparently, they've shipped the first order. I suppose i'll need to wait another 3 weeks for the second shipment. then another week after that for the third one. Definitely going to start looking at other places to shop for things. NoMoreRack.Com perhaps. they ship pretty quickly and can usually be counted on to have a real person call if there's a problem.
December 30, 2014 , 1:41 am
Arrived at USPS Origin Facility
ROCHESTER, NY 14606
Your item arrived at our USPS origin facility in ROCHESTER, NY 14606 on December 30, 2014 at 1:41 am. The item is currently in transit to the destination.
December 29, 2014 , 2:56 pm
Picked Up .
BUFFALO, NY 14224
December 8, 2014 , 6:56 pm
Shipping Label Created .
NIAGARA FALLS, NY 14303
"
“Hi angeldep,
I'm very sorry for the delay on your order! We did have some issues with your tracking and hate that this has affected you!
We thank you for reaching out to our customer service team and it looks like a representative has recently been back in touch with you with your updated tracking information. We have offered a partial refund or prepaid return label to send the order back for a full refund.
We would love to help you get this resolved, so please keep an eye out for that email from our representative and if you have trouble receiving it, please don't hesitate to let us know!
Thanks,
TangaAllison
Customer Service Manager”
"Great products, prices and service!"
"I saw an ad for a stick - on whiteboard at a really good price so I ordered two through Tanga. It took 6 days to get my order, not bad at all given their disclaimer on longer shipping times to get good deals. Packaging was great and my order arrived with no damage or problems. I will definitely use them in the future! "
"I order and paid for a samsung tab 4 16gb of storage and received an 8gb. if I knew it was an 8 I would not have bought it. I contacted costumer service and all I got back was an 'in the little letters on the bottom said it's an 8' but in the title in big letters it said it was a 16, iin my invoice it's said to be a 16 also. I would have return it if I had the time to look for another one before christmas which I didn't."
“Hello alqv78,
I apologize for the trouble with this order! I would love to help get this resolved for you.
I can see we sent a request to our warehouse to get the correct item shipped and they did let us know this was an 8GB, however we did have it listed as 16GB. I am so sorry for our mistake and know how frustrating this must be for you.
I have sent you a prepaid return label in a separate email for you so you can receive a full refund. Once we receive the return, we will process your refund within 5 business days.
For your trouble, we've sent a gift certificate for a future order. This will never expire and will be valid on any of our sites. I really hope you will consider giving us another chance to do right!
If you need further assistance, please do not hesitate to contact our customer service department and we will do everything we can to help!
https://www.tanga.com/support
Thanks,
TangaLaura
Customer Service Manager”
"Everything that I have ever ordered from Tanga has been in excellent condition and arrived when it said it should. Very pleased."
"Tanga rocks! They have great goodies at great prices! Their customer service dept. is quick with a response, and they make it quick and painless all around. Love to "Tanga"!"
"Every time I order from Tanga it is a smooth process, even for returns. Shipping could be a little faster, but overall they are awesome!!"
"I have purchased many items through Tanga.com. I have been overwhelmingly pleased with all of my items. I have only had an issue one time which was taken care of amazingly fast during times when other businesses would have been closed. I have been extremely pleased with all of my purchases. I highly recommend Tanga to my friends and family. "
"Always excellent service! Customer service is always quick to respond !"
"Tanga is undoubtedly the best online shopping experience I've had in a long time! I ordered many holiday gifts, and everything was as advertised and delivered to me in a timely manner. I will continue to shop at Tanga! I'd also like to mention one of the items I ordered, a gift for my granddaughter, arrived badly broken. I sent Tanga a message, and without question and without hesitation, they sent me a replacement -- it arrived in three days! Now, I call that service! Bravo Tanga!"
"Been a customer since 2007. Have achieved what they call "S.T.U" status. Have made multiple orders without issue until an order on 06/27/14. I received a broken item in what they call Tanga trash. I sent an email on 7/1/14 as was told by "TangaHolly" they would issue a gift certificate for the damaged item. I was perfectly fine with that. After hearing nothing for several weeks I again emailed them on 7/22/14 to inquire about when the certificate would post to my account and heard nothing back. I stopped ordering from them and considered it a loss until today. I received an email from them asking customers to post a review here."
“Hello turk911,
We're so sorry one of the items was broken! :( I can see our representative did offer a gift certificate, but unfortunately did not receive your reply. :( I know how frustrating this can be and would love to help get this resolved.
I have gotten a gift certificate issued for you to use to the email address on the order. You should be receiving this in a separate email shortly. You can use it on any of our sites and it will not expire.
Please contact our customer service department if you need anything else. We'd love to help!
https://www.tanga.com/support
Thank you,
TangaLaura
Customer Service Manager”
"Every experience with Tanga has been a positive one! I'm always happy with the product and efficiency. "
A rep from Tanga, TangaMonkey, has responded:
“Hi Someguynamedave,
Thank you so much for letting us know about the issue! I am terribly sorry for all of the trouble.
The best thing to do is always contact the carrier first and your neighbors, which I can see you've done your due diligence. Another representative has been in contact with you this morning to help take the proper steps of getting a claim filed. As some of our products are offered by our partners, it can take 2-5 business days to receive more information.
A coupon has been issued for the inconvenience, which will not expire until June 30, 2015. We would love to assist you further and will do everything we can to make this right!
Thanks,
TangaAllison
Customer Service Manager”