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Verified
1/5

2014-12-18

"I ordered 4 shirts on November 28th with Tanga. When I ordered the delivery dates were from Dec 4-11. 3 of the shirts were for my kids' teachers and the last day of school is tomorrow, December 19th. I emailed Tanga on Dec.9 since the items didn't show they were shipped. They told me they were on delay. They didn't notify me of that until I EMAILED THEM. That is NOT customer service. Then on Dec. 10th, Hannah in customer service said 3 of the shirts were off delay and being shipped. Now the tracking info shows the delivery date for December 24th! Thats 6 days too late for gifts. The other shirt hasn't even shipped yet. When I called DHL, they told me that Tanga uses the SLOWEST SHIPPING METHOD available, ground. So, they knew they were shipping it late and still shipped it ground. Wow, what great customer service (insert eye roll). I am beyond upset that 4 people won't be getting their gifts on time at all or maybe at all, now I have to hurry and find something else. Needless to say, I am not happy with Tanga at all. "

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Rep reply posted 2014-12-21
A rep from Tanga, TangaMonkey, has responded:

“Hello Thomason0912,

Thank you for taking the the time to reach out to us. I am so very sorry this order didn't arrive by the dates you needed. We ask that you allow 5-10 business days for an order to ship out. On each product page we will have a unique delivery date listed for every product that will vary depending on the warehouse it is located in.

It looks like you did contact customer service and we were able to get a reshipment order made for the shirts that had unavailable tracking. These are all still arriving in time for the holiday, and you'll have a few extra shirts you'll be able to keep on us for the trouble.

A representative has been in contact with you, so please look out for that email. We are more than happy to help you further and answer any questions you may have.

Thank you,
TangaAllison
Customer Service Manager”


Verified
5/5

2014-12-18

"I was turned on to Tanga this season. I love the Tanga monkeys, so helpful. The attitude of this company ROCKS as far a I am concerned :)"

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Verified
1/5

2014-12-18

"Don't bother wasting your time ordering from this site. I placed an order for bluetooth speakers on the morning of December 1st and was charged immediately. They didn't even PROCESS the order until December 17th. They sent a tracking number that said NA on the estimated arrival date and this morning I find out it won't arrive until December 23rd. You can't talk to anyone on the phone. You have to leave a voicemail and they say they need 48 business hours to return your call. I called and left a message 4 days ago about another order I placed but never received an order # or confirmation on - yet they charged my account. Still haven't had a return call or e-mail. They take pride in being a small company with only 21 people. Their lack of customer service and follow up on shipping is a reflection of their small numbers. Nothing to be proud of."

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Rep reply posted 2014-12-18
A rep from Tanga, TangaMonkey, has responded:

“Hello metcalfcreative,

I am terribly sorry for the inconvenience with this order. We ask that you allow 5-10 business days for the order to process and be shipped.

There was a slight delay on your order, so it did ship out two days late. I can see the tracking shows it will be delivered before the holiday as promised.

Due to high volume inquiries we are primarily email based. All voice mails are returned within 24-48 hours via email. The best way to get in touch with us is through our customer support form on our site.

https://www.tanga.com/support

A representative has been in touch with you with more information regarding your orders. You can reply directly to that email and we would be more than happy to assist you and make things right!

I'm very sorry again and wish you a very happy holiday season.

Thank you,
TangaAllison
Customer Service Manager”


Verified
1/5

2014-12-16

"I ordered two rings on 11/28 with expected delivery between 12/4 and 12/11. I emailed the company on 12/9 because the package didn't show shipped. I received a reply that it had shipped. It's now 12/16 and I don't have my merchandise and the package still hasn't shipped. I emailed yesterday and then this morning. I received an email saying they credited my card but what does that mean? Did they cancel my order??? So disappointed because I was so excited about the items I ordered."

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Rep reply posted 2014-12-16
A rep from Tanga, TangaMonkey, has responded:

“Hello Pinkpaige1,

I am very sorry for any inconvenience. The delivery times will vary for each product, as many of our items come from a different warehouses. Unfortunately, there was a delay on two of the items ordered. :(

I see you did contact our customer service department and a representative issued a partial refund for the delay. You should be receiving a confirmation email shortly.

Your order was shipped today and it will still arrive in time for the holiday.

If there is anything else we could assist you with, please don't hesitate to let us know. We would be more than happy to help!

Thank you,
TangaAllison
Customer Service Manager”


Verified
5/5

2014-12-16

"I ordered this watch and got it 4 days later. It looked better then in the picture I Just loved it. I already got a lot of compliments on it. A friend wanted to order one but when I checked one week later I was sorry to see it was all sold out, I would have loved to get one more for my friend as a present. "

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Verified
5/5

2014-12-15

"I love, love, love this company. Practically every day I find something else to order, and most items are free shipping. So happy with my purchases so far. Can't wait to receive my recent orders. I even tried a mystery box, they call tanga trash. I know it will be good stuff at a rediculously cheap price too. Keep up the great job!"

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Verified
1/5

2014-12-15

"Ordered what was advertised as a Brand New Samsung Galaxy S4 Active phone. What we received was a used/reconditioned phone that was deliberately made to look new in the retail packaging. It included a non - Samsung third party battery and replaced non-Samsung front glass. When we contacted Tanga all they said was sorry and return it. The phone is still being advertised on their website as "Brand New in Retail Packaging". Have also filled a complaint with the USPS since they used them to mail it as well as our States AG's Office. "

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Rep reply posted 2014-12-16
A rep from Tanga, TangaMonkey, has responded:

“Hello Rob_Austin,

I appreciate you taking the time to reach out to us. We are very sorry for any inconvenience!

We have recently sold out of these phones and have had no other complaints of this not arriving brand new. However, we are looking further into the issue.

A return label was issued for you to use to send the device back to us. We would be more than happy to help you get your full refund, but I am not seeing it has been returned yet.

If you need further assistance, please contact customer service and we would be more than happy to help.

Thanks,
TangaAllison
Customer Service Manager”


Verified
1/5

2014-12-14

"Very slow shipping. I have items that I paid for over 3 weeks ago that have never shipped yet. I would not recommend buying from your company to anyone else. "

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Rep reply posted 2014-12-16
A rep from Tanga, TangaMonkey, has responded:

“Hello dt5907,

Thank you for contacting us! I am very sorry for any inconvenience.

We recently sent out an email informing you of the delayed items with an anticipated shipping date.

I'm not seeing you have written in to customer service yet, but a representative has sent you an email with more information regarding this order.

If you need further assistance, we will be here to help.

Thank you,
TangaAllison
Customer Service Manager”


Verified
5/5

2014-12-13

"Unbelievable deals on Tanga. Great experience and will continue to shop on this site instead of in stores. Quality of products,shipping and overall experience 11 stars out of 10! That Good!"

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Verified
5/5

2014-12-12

"Excellent transaction....service desk was very helpful...quick shipment!"

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Verified
1/5

2014-12-11

"I think this corp is in the business of bait and switch, or at he very least misrepresentation of product. They have beautiful pics and descriptions and I believe their original prices are inflated 1000%. The slash mark through is a ruse for you to believe you are really getting a good deal. I will never do business with them again!"

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Rep reply posted 2014-12-12
A rep from Tanga, TangaMonkey, has responded:

“Hello mfo1807,

We are so sorry you feel this way!

I don't see that you have contacted our customer service department yet, but we would be more than happy to help make it right. A representative has sent you an email with some information, so please keep an eye out for that in a separate email.

Thank you,
TangaAllison
Customer Service Manager”


Verified
5/5

2014-12-10

"Great products, great prices!!! Those are 2 great things...but what really makes this company stand out is their EXCELLENT customer service. I actually emailed a real person! (Tanga Laura). She went above and beyond to personally assist me with my many questions! If everyone is like her, their customer service will continue to be great! As a consumer, working in the customer service arena myself, excellent customer service is greatly appreciated and a welcomed blessing!!! Thanks Tanga..keep up the GREAT work!!!!!!!!!"

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Verified
5/5

2014-12-10

"Excellent customer service. Exceptionally responsive when addressing a problem not of their fault. "

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Verified
3/5

2014-12-10

"Pros: Great prices, Thats It!!!!
Cons: Service ! you cannot talk to them, Order has taken 2 weeks and still only got 1 tracking number, and the number doesnt even work. I have no idea about the other items except that I did order them. I still have no idea where any of my purchase is.. Its sad
"

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Rep reply posted 2014-12-10
A rep from Tanga, TangaMonkey, has responded:

“Hello jbowerman1,

I'm very sorry for all the trouble you've experienced, and thank you for taking the time to contact us.

We do ask that you allow 5-10 business days for your order to be shipped. A couple of the items do look like they are delayed, however part of your order has shipped and is in transit. Tracking may take 24-48 hours to start showing movement.

A representative has emailed you with more information regarding your order and if you need further assistance we will be here to help!

I'm very sorry again and appreciate you shopping with us.

Thanks,
TangaAllison
Customer Service Manager”


Verified
2/5

2014-12-09

"Ordered a pair of rings. Received the first one about 17 days after placing the order. I haven't received the second ring yet and its been 27 days so far. I e-mailed customer service and they said the ring was on back-order and it was shipped recently (that was about 7 days ago). still nothing and no communication from them about the delay, unless I initiate the communication."

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Rep reply posted 2014-12-10
A rep from Tanga, TangaMonkey, has responded:

“Hello hoangtri1,

Thanks so much for taking the time to reach out to us! I am terribly sorry you are still waiting for your item.

I do see it was delayed, however it has shipped and your tracking should be updated in the next 24-48 hours. You should have received an email with your tracking number, but a representative has sent you an email with this information for your reference.

I'm so sorry again for the trouble, and appreciate you shopping with us. Should you need further assistance, please don't hesitate to contact us!

Thank you,
TangaAllison
Customer Service Manager”