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Verified
5/5

2014-03-08

"I love Tanga deals. I have gotten some amazing deals on what turned out to be awesome products. I would highly recommend it to my friends.

However, my recommendation would come with a caveat: make sure you know exactly what you are buying. Some products might not be exactly what you expected. A few may be better than expected, a few may be worse. The product descriptions are often not detailed enough to know beforehand and some products really need to be seen or touched before you spend money on them (bed sheets come to mind).
"

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Verified
5/5

2014-03-08

"Great product, great price. Only downfall is that I've missed some of the good deals I've seen on here :("

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Verified
1/5

2014-03-07

"I purchased an inexpensive t-shirt for my son on February 20. I heard nothing, but we did not receive the shirt. I sent two emails to Tanga and they replied that their supplier could not give them a shipping date. If I wanted to cancel, let them know and they would refund my money. I called them up and cancelled, but what really got me upset is that they charged my credit card when the order was placed, and not when it was shipped. They said that they are refunding the money. They should charge once it is shipped.
They are on my list of unapproved suppliers.
"

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Rep reply posted 2014-03-07
A rep from Tanga, tanga, has responded:

“Hello Goldenco,

I am so sorry to hear about all of the issues that you have had with your order. I do know you have been contacted, however I have a little more information for you on the matter.

Your item went through a quality control check, which happens on a lot of our items to make sure we get everything out. Your item went through a quality control check which resulted in us realizing that we had picked the incorrect size! Going back we found we needed to order more in your size. Our items sell out very quickly, its the nature of our business.

Although your item was caught, a shipping label was created which is why you were charged. Your shirt size was placed on back order with the intent of getting more in stock.

Again, we are terribly sorry for the inconvenience of the item being placed on back order and some of the confusion that came along with that.

Please let me know if there is anything else I can do to assist you.

Thanks,

TangaAllison”


Verified
5/5

2014-03-07

"My order arrived damaged but my email was answered quickly and a refund was processed promptly. The true test of any company, large or small, is how well it treats a dissatisfied customer, and this company passed with flying colors. TangaZach exemplified customer service at its finest. I will be shopping at Tanga again! "

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Verified
4/5

2014-03-07

"Price for Merchandise and shipping was fair, item arrived as advertised (I understood it to be three items of three different colors but three black were OK)and within three days of ordering. My only beef is the refusal to recognize PO Boxes, which are legal addresses in spite of what lawyers claim. I had to go through PayPal to get the order to be accepted - a crappy way to have to do business. By the way, the package was delivered to my snow covered front porch because we don't use it during the winter - I'd forgotten how you have to write out delivery instructions for FedEx. UPS gets here enough that they know already. Anyway, overall rating is a four because they got good stuff here cheap and fast. I just really hate "No PO Boxes.""

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Verified
5/5

2014-03-07

"My brother turned me onto Tanga.
I've ordered jewelry, electronics, kitchen stuff and lota gifts.
The team is really easy to communicate with if you ever need answers.
Good experience.
Good Prices
"

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Verified
5/5

2014-03-07

"I have not yet gotten in touch with Tanga about this issue, so I do not want to be unfair to Tanga. All business in the past that I have done with them has been very good, and I have no reason to believe this will be any different.

Having said that, I am really disappointed in the product itself. It came in an open box, it had minor cracks, no instructions, and appeared to have possibly been a previously returned item.

UPDATE:
I WANT EVERYONE TO KNOW THAT since I posted this review, Tanga IMMEDIATELY contacted me to remedy the situation. They provided solution options, and, true to their word, they honored that remedy which I chose.

I also want to stress once again that my review was written BEFORE I had had the chance to contact Tanga about the issue. I had only received the item the night before, and got the request for a review almost immediately (another credit to Tanga).

Thank you to the people at Tanga for handling the issue honorably. I look forward to doing lots more business with you.
"

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Rep reply posted 2014-03-07
A rep from Tanga, tanga, has responded:

“Hello Bobby37,

I am so sorry to hear about this! I really hate that you've received a product in such a state!

I am going to go ahead and contact you privately to give you a few options to move forward. Thank you so much for letting us know about the issues that you have come across. Please make sure to look out for an email from myself!

Thanks,

TangaAllison

Customer Service Manager”


Verified
5/5

2014-03-07

"Terrific online merchant providing quality products and exceptional customer service. I will be a return customer!"

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Verified
5/5

2014-03-07

"Tangs was great! I needed 2¢ to clear out a gift card. Tangs sent me a 50¢ off code so I could buy the items and use up the card!"

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Verified
5/5

2014-03-06

"Recently order a few things for the first time. The products were just like the stated in the description. I normally don't get around to writing reviews, but I have never had customer service that was so quick and helpful. It really was refreshing to see a company that cares about it's customers and not just selling!!! Would highly advise anyone to use!!! "

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Verified
5/5

2014-03-06

"I ordered an item off of Tanga and it was defective. It would costs more for me to ship it back to them. I emailed them and within 30 mins, I received a response saying they will refund me my money. It was quick and painless. I definitely will be ordering from them again! Thanks Tanga!"

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Verified
5/5

2014-03-06

"I like their selection of products. They send emails letting you know when the product is shipped."

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Verified
5/5

2014-03-06

"My experience with Tanga has been nothing less than wonderful. Orders ship in a timely manner and I have never received anything broken . Every email I have sent to customer service has been answered in a professional manner and in 24 hours. I buy a product from Tanga at least once a week for months now. I cant help myself, you can not beat their prices! Shop Tanga you will be pleased."

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Verified
5/5

2014-03-06

"Tanga is a great place to find amazing deals!The shipping rate is very affordable and you that have really fast delivery times! I am really impressed by Tango so far! "

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Verified
5/5

2014-03-06

"I have made several purchases with Tanga and I love the service, quick turn-around time on my deliveries and the products have been exactly what I was expecting!!! Customer for life!!!"

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