"I was shorted 11 batteries on this order I called the day the package came and was told I would receive the batteries owed. I NEVER received them. I think Tanga is a SCAM and I would NEVER gain order from them."
"Great company with fantastic customer service. Stitching was coming apart on an item I ordered. It was out of stock so they credited me for the purchase. Will continue to work with them."
“Hello jillreid,
Fantastic customer service?! Thank you thank you thank you! Love to hear that we could solve the problem, and we can't wait to see more orders from you!
If the stitching was bad, we may come and sow it ourselves! (Ok, probably not but I do know how to sow)
Please let us know if there are any other problems that you have!
Thanks,
TangaAllison
Customer Service Manager”
"I just love this company,,and don't worry if you get a bad product they refund your account fast,,,,I got a Coleman lighter thts was defective,,was refunded back to paypal in hours,,,,,they are the ones to order from in a heart beat!,,
"
“Hello Maryann1948,
We just love you back! Thanks so much for your awesome review, and I love to hear that we were able to fix the problem that you had with your defective item.
We try really hard to make sure our customers are happy by doing two things. Getting the most awesome stuff out there to sell, and making sure any problems that you have get fixed! Continue to let us know if you have any problems and we'd love to do our best to help!
I've sent you a little message, look out for it!
Thanks,
TangaAllison
Customer Service Manager”
"I give Tanga an A+++++++
High quality merchandise? Check!
Wide variety of products? Check!
Tremendous deals? Check!
Awesome prices? Check!
Fast shipping? Check!
Rewards for loyal customers? Check!
Awe-inspiring Customer Service? Check!"
“Hello bneubauer00,
Awesome customer? Check!
Sweet review? Check!
Flabbergasted? Check!
Thank you so much for such a kind review! I love getting A+++++++'s! I'm going to go ahead and post your review on our wall, I love it that much. I've sent you a little email, hopefully you'll enjoy it! Please please let us know if there is anything else that we can do to make your Tanga.com experience better!
Thanks,
(A smiling) TangaAllison
Customer Service Manager”
"Fantastic customer service! There was some confusion around my order during the holiday season and they were very responsive and followed up going above and beyond. I definitely appreciated their responsiveness and it doesn't hurt that they're always funny in their communications. Thanks again Tanga!"
“Hell tammyy6,
Thank you so much! I'm sorry to hear about the small confusion around the holidays, but LOVE to hear that we figured everything out for you. Really! That makes me jump for joy! (I just jumped and everyone looked at me a little crazy) (oh well, it was worth it!)
Can't wait for you to see more awesome stuff from us in the future. We're growing all the time and we send our TangaMonkey off to get new products everyday! The number of times he tries to sell bananas... it's getting out of control.
I've sent you a little message! Look out for it!
Thanks,
TangaAllison
Customer Service Manager”
"Excellent customer service! I received a damaged item. I emailed Tanga & got a very quick response & a satisfactory solution. I highly recommend them!"
“Hello philbert413,
EXCELLENT?! Well I think I may hold that back from these guys... don't want this fame to go to their heads! Thanks so much. I love to hear that you had a great experience with our customer service, and that we were able to resolve your issues.
We realize that we're not perfect, but we sure try! Can't wait to see you soon!
Thanks,
TangaAllison
Customer Service Manager”
"I have made over 8 separate purchases from Tanga and I have been pleased with every one of them! I have never had an issue that resulted in a need to return anything. They have so many neat things to sell and I look forward to every day when the new deals come out. I highly recommend Tanga and I'm happy to say I'm a VIP customer. Thanks!"
“(To be read in a 'chanting' tone of voice)
V I P! V I P! V I P!!!
Thanks so much angelamann73!
There are a lot of great things you can get from becoming a VIP with us, and it looks like you're well on your way an STU! (a SUPER Tanga User)
We are growing more and more everyday and have some great plans for 2014, and hope that we find some of the coolest stuff out there for you to come and buy!
Look for my private message to say thank you for the review!
Thanks,
TangaAllison
Customer Service Manager”
"I had a bad experience but their customer service made it right and refunded my money. Thank you."
“Hello Msunhappy,
I am so sorry to hear about your unpleasant experience with us. I have thoroughly reviewed your correspondence with my team members, to make sure they have given you the correct treatment. We may be just missing each other, as I see that my team has responded within our timeline of responses. Please ensure that you check your spam folder in case our correspondence did get lost.
However, I have sent you a private message to make sure that we get everything sorted out with you. I am terribly sorry for your experience and would love to make it right for you.
Thanks,
TangaAllison
Customer Service Manager”
"Tanga is one happening establishment , even with just 15 associates, I am very happy to do business with Tanga and haven't been able to not look at their daily emails. Their products are excellent and their prices are too. I will always be a Tanga customer because they have made this great grandmother very happy with her purchases from Tanga and the sweet kids that work there !!!"
“Hello DianeMontgomery,
Why I think that is just the sweetest review ever! I'd love to let you know, we are growing and have more like 22 of us around here... crazy I know! But each one of us just smiled. (a few of us did REALLY big cheesy smiles)
We love to hear that you have enjoyed our emails and our products. Please please let us know if there is anything that we can do for you other than providing the most awesome-est stuff out there!
Thanks,
TangaAllison
Customer Service Manager”
"At first it is said that the guys of this business at the fantastic and at the same time in the right way to me and I can assure you as the best service to you. From the help of the yelp I came to understand the service of them so I want to give thanks to the yelp and at the time the stuff of them as they were in the fantastic way to me at the outstanding.
"
“Hello JessicaBlackburn,
Thank you, thank you, thank you! Love to hear that you got more information from Yelp, along with enjoying our company. I've sent you a private message, we do hope that we'll see you at Tanga soon!
Thanks,
TangaAllison
Customer Service Manager”
"Many great deals can be found on Tanga.com. When an order is split up for shipping purposes, there is an occasional longer than usually delay in receiving some items, but the deals that can be found are usually worth the extra wait time."
“Hello amyruba!
Thank you so much! We do have many great deals here on Tanga.com, and absolutely LOVE to hear that our customers like our deals! We are trying to grow our company and have lots of big plans for Tanga.com. You'll see those improvements soon enough, and we can't wait to see more orders from you!
Thanks,
TangaAllison
Customer Service Manager”
"I have been using Tanga for a number of months. They continue to offer great products at even greater prices. Much of our Christmas presents came from Tanga. Keep up the good work."
“Hello mcgeeboysmom,
Thanks so much! LOVE to hear that you ordered from us and found some great Christmas items! We had a lot of cool things if I don't say so myself.
I'll make sure that everyone around here continues to "keep up the good work" Every once in awhile someone needs to hear it around here. ;)
I've sent you a private message make sure to look out for it!
Thanks,
TangaAllison
Customer Service Manager”
"a great site with real bargains"
“"real bargins"
Well thank you! I've said it a few times, I'm sure I'll say it a million more times. We here at Tanga try really hard to get the best deals out there for our customers. Our TangaMonkey can really get tired searching and searching but he does a great job!
Hope that we continue to get the best deals out there for you jopb!
Thanks,
TangaAllison
Customer Service Manager”
"I've ordered from Tanga numerous times and have always been happy with their products and their service. Recently, I was a little disappointed with the color assortment I received on an order of socks and wrote to Tanga suggesting they might be more specific in descriptions in the future. I didn't expect anything from them, but Tanga offered to send me a label so I could return the order if I wished. I didn't take them up on that because they did nothing wrong, it was just my mistaken interpretation - - but what a class act that they offered! I always have confidence shopping with Tanga"
“Hello breezywriter,
Thank you so much for your review! Love to hear that we're a "class act" over here at Tanga.com. We love to get you the best prices, and the best stuff (even if its silly stuff!)
We are working and improving every day. Thank you so much for the feedback on our we can make our product pages clearer for you, the customer. We want to make your Tanga experience the best that it possibly can be!
Thanks,
TangaAllison
Customer Service Manager”
"I ordered a magazine subscription from Tanga in February of 2013. As of today Jan 30, 2014, I am still waiting, I contacted the magazine company because Tanga said they were not responding to their emnails. and Tanga never paid them. They are incredibly difficult to communicate with, not answering emails, and not providing a phone number. I made a complaint with the Better Business Bureau, and Tanga did not respond and so after the time limit ended the BBB closed the complaint with not help to me at all. And so am proceeding with the Arizona Attorney General."
“There were clearly some communication delays regarding your order and for that I do apologize. If you place an order for a subscription for one you already subscribe to and the existing subscription does not expire within 90 days, the publisher will reject the order. The only way to remedy that is to place a new order. I have sent you a private message with a final resolution. We apologize that it has taken this long to resolve.
TangaChristine”
A rep from Tanga, tanga, has responded:
“Hello tastiadle,
I am so very sorry to hear about this. I have checked on our communication and unfortunately the reshipment was lost in transit. No excuse of course! I am having a full set sent out to you as soon as possible. Please, keep the batteries on us, to help make up for the error that occurred.
If there is anything else that we can do for you we would love to assist you. I have sent you a private email explaining a little more about your reshipment.
Thanks,
TangaAllison”