"I have found a lot of neat products that I have bought from this site. A few times I have emailed them with questions about items they are selling and I always get a timely answer to them. I look forward to opening emails when get them."
"Its a good site for bargins,but don't expect them to email you back when you have a question.They ship slow also."
“Hello Debuldge,
I am so sorry to hear that our shipping time was not as expected. I have included a link to our FAQ on shipping.
http://help.tanga.com/entries/355225-How-long-does-shipping-take-
We ask that you allow 5-10 business days for us (or our partner) to get your shipment out the door.
I have also emailed you privately regarding your customer service experience with hopes that we can reconcile the issues!
Thanks,
TangaAllison
Customer Service Manager”
"Tanga has good prices, fast shipping in most cases, free shipping sometimes and a good selection of different items.
I browse the site 1-2 times a week. I would recommend Tanga as a good website for bargain hunters."
“Hello cudachick40,
1-2 times a week! That's almost as much as I'm on the site! ( Just kidding, I'm on it every day cause I work here! ;) )
I've sent you a little message with a small gift from all 15 of us. Let me know if there's anything else that I can do for you!!!
Thanks,
TangaAllison
Customer Service Manager”
"Not happy. I ordered a beanie for my son for Christmas and after waiting nearly 2 weeks for shipping info and emailing numerous times I was then told that the color I ordered was no longer available and as a consolation prize I could get some subscription to a magazine I didn't want. Well NOW that same exact beanie I ordered that was not available is available in the exact color that I ordered. What a surprise. "
“Hello bsiren80,
I am so sorry to hear about this. I have just checked on your order and unfortunately the item that you are referring to is sold out. :( However, I have included two links if you would like me to make reshipments for you.
https://www.tanga.com/deals/00c9bd91303f/aerial7-stereo-headphone-beanie-bonfire-orange
https://www.tanga.com/deals/c92c04882e26/aerial7-stereo-headphone-beanie-brown-lime
Please response in directly to the message that I have sent you privately. I would love to make this right for you!
TangaAllison,
Customer Service Manager”
"I love Tanga. I have bought so many great items for great low prices. I look forward to their emails with new items daily. They are very helpful and get back to you quickly if you have any problem with your order."
"Tanga consistently meets or exceeds my expectations. Product quality and value are second to none. Shipping is generally very quick and problems are dealt with excellent communication standards. I am a frequent Tanga user and generally don't take the time to give reviews."
"Great merchandise, great prices, good customer service."
"Great products at great prices...I always check out their deals"
“Hello sthom50,
Thanks so much for your review! I have emailed you privately with a little something for being so awesome!
TangaAllison,
Customer Service Manager”
"Bought my otterbox on 1/1/14. Received on 1/11/14. In perfect condition. Transaction was flawless. Oh and it's a real otterbox cover. Since I have 5 for just 1 phone and we normally order direct from otter box . I'm really happy and I'm going to order more stuff. Almost canceled my order because of all the bad reviews. Glad I didn't . "
“Hello Wildhears1999
We love this review! I have emailed you privately with a little reward for being an awesome Tanga.com customer.
Hope to see you again soon!
TangaAllison,
Customer Service Manager”
"have ordered several times from Tanga with no problems until now.
I ordered the SmartSensor Infrared Thermometer Leak Detector and it displays an error message on the screen. My emails and contact via the website have not been responded to. Very disappointing and will prevent me from making future purchases there.
my first inquiries about the problem were made 3 days ago"
“Hello jwarshawsky,
I am so sorry to hear about this. I have located your message. I do apologize that we have not gotten back to you. I do see that your first inquiries were made today, and I will make sure that you are taken care of.
Our resolve has been sent to you privately.
Thanks
TangaAllison
Customer Service Manager”
"I love TANGA. They are the best. I hope all 15 employees get rich with this company. I am almost out of control with Tanga. The daily deals come in and seems like I always want at least one of them. I am trying to limit myself to one order a week.
I had knee replacement in late November so did all Christmas shopping online. I ordered a lot from Tanga and everything came in NOT BROKEN, and was even better than I expected in most cases.
They are a super company. Very uncomplicated website, good customer service, good products, great prices and daily deals. I would advise anyone who has not shopped with them to give them a chance. You won't be sorry.
"
“Hello Microslmf,
Thanks so much for your wonderful review! I have emailed you privately with a little gift for you. A big thank you from all 15 of us!
TangaAllison
Customer Service Manager”
"Well i've sent two emails to Tanga about my order, it's been 15 days since i placed my order. I thought since i ordered during the holidays they were just a little slow but after reading these reviews just looks like their plan slow. I check my email and status of my order everyday. I would love to just know what's going on, or just get my money back if it is going to take another 10 days to get it. Really disappointing since i've been looking forward to getting my package."
“Hello,
I am so sorry to hear about this! I have messaged you privately with your tracking information. It seems the item was shipped out within our policy of 5-10 business days, however your tracking was not uploaded! I am so sorry about that. I will be looking into that further.
Thanks, Allison.
Customer Service Manager”
"TERRIBLE ... I ordered two rings on Dec 3, 2013 so i could have them by Christmas. three weeks later, I hadn't received anything. I contacted Tanga and they said that the order was lost in shipping. I asked them to make it right by expediting the new shipment and never heard back. Two more weeks passed and I contacted them again ... was told that the order should arrive shortly. Another week passed, and I got the same answer. Now it's the middle of January, and who knows where my order is? These people are terrible. They ask for patience because they are a small company, but even a halfway decent company of a few people could get this right. They promise to do whatever it takes to make things right (The "Tanga Promise"). What a lie. Tanga sucks. Terribly. One star is one star too generous."
“Hello,
I am so sorry to hear about all of the issues that you have experienced with this order from us. I have message you privately to help resolve this issue with you.
Thanks,
TangaAllison
Customer Service Manager”
"First ordered from Tanga this Christmas. At first they thought due to the volume they would be unable to deliver...but three days later I had my order....well in time for Christmas. My boys were thrilled with their gift. Love helping a small business rather than big box! Nice product and great service! Thanks!"
“Hello,
Thanks so much for the wonderful rating!
I would love to give you a little something the kind words, do you have your order number handy? That's all I would need!
Thank you again, Allison
Customer Service Manager”
"I have had a similiar experience with Tanga. I ordered the Beat earphones for my son for xmas. When he opened them and wanted to use them they did not work. They had a short in them and they were not cheap. I sent several emails to Tanga on 12/25 and then more during the week and have not received one email. I also had another order and still have not received all the merchandise I was charged for even though I have an email from Tanga on 12/2 saying it was in the fulfillment center and would be shipped. After the 1st experience I was willing to give you another chance due to you pricing but your customer service and now with the useless pair of earphones my son received for Christmas that I can not return it seems I will NEVER purchase from you again."
“Hello DD317,
I am sorry to hear that they were defective. I don't see any customer service emails from you however. I just emailed you a return shipping label so you can return the defective earbuds.
I also show that your most recent order was delivered. I emailed you your shipping information.
Please let me know if you have any other questions and I'll be glad to help out.
Take care,
Tanga Adam”
A rep from Tanga, tanga, has responded:
“Hello jlap225,
Thanks so much for the great review! I love to hear that you enjoy looking through our products to find great things to purchase! I have emailed you privately, with something I think you will enjoy!
Thanks for being an awesome Tanga customer!
Thanks, TangaAllison
Customer Service Manager”