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Product & services pricing
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Customer service:
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Return/Replacement policy:
0.00/5


Verified
5/5

2005-07-28

"Great customer service. Quick emails replies, kept me updated thru-out process. Very satisfied customer, highly recommended."

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Is committed to quality products and services
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Verified
5/5

2005-07-11

"great shopping experience. parts were delivered on time and Tankguys kept me updated every step of the way, from order confirmation to tracking numbers to any change in shipping. one of my items was OOS on the day i ordered it but i got an immediate email notifying me of this and asking whether i wanted to proceed with the order. they drop shipped it directly from the manufacturer so that it didn't take any longer than the original ETA.
excellent support. i never had to call but comminications with a couple of the employyes via email and IM was very prompt and helpful.
i would recommend Tankguys to anyone and i will definitely be shopping there again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
N/A
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2005-06-02

"I found the support staff very helpful and prompt considering there wasn't a 1-800 number(which I would have prefered) Other that that it was a very good expirience.

I recently placed another purchase, and it was even better than the last time. I had a pre-ordered opteron 146, and it was the smoothest transaction I've ever done... I was extremely impressed!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site