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Verified
5/5

2005-11-29

"Great site. Excellent customer service and they essentially went above and beyond of what I would've asked for. "

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Value the company offers
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Is trustworthy
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
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Verified
5/5

2005-11-29

"Purchased an Operton 146 939.

They answered my questions quickly and accurately via their online-help. TankGuys offers great customer service and prices. Will do business with again.
"

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aMp
Verified
5/5

2005-11-29

"Preordered an Opteron 146. Excellent price, but the real difference was service. They didn't BS about arrival dates, letting me know exactly what they knew from their suppliers, and notified me of the chip's stepping (CAB2E 0540) once it arrived. Even gave me the option to cancel if I was disappointed in the stepping, which is absolutely awesome. (Though I'm guessing that had something to do with the ridiculous popularity of the chip -- no doubt they could've turned around and resold easily if I canceled. Pretty sweet nonetheless.)

Best online purchasing experience I've had, bar none.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
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Resolving problems
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Making decisions on their own
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Being knowledgeable
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Being trustworthy
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Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-11-27

"I bought an Opteron processor that was backordered. As soon as they got the chip they sent me an e-mail, and when they sent the chip I got an e-mail. Very fast responce time. I sent an e-mail asking a question and literally got a responce back within 2 minutes. Great dealer, and I will buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-11-26

"Best experience from an online retailer I've encountered. Very happy with everything, including pricing, status updates, delivery and the product itself. "

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Verified
5/5

2005-11-25

"Purchased 2 processor chips that were backordered. Throughout the whole waiting period, Tank Guys would regularly e-mail to update on the status even though they had already given me a shipment date. To spend time to update customers especially when not necessary is hard to find from businesses nowadays. I will definitely do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Resolving problems
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Web site reliability
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Verified
5/5

2005-11-24

"Great and activie communication, good with pre-ordering of opterons, good US to Canada retailer, retail opteron came in a massive box, extremely well packaged."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
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Resolving problems
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2005-11-22

"Excellent online store, highly recommended. If you want THE BEST customer service available, Tankguys is it. The staff is very helpful providing nearly instant contact when questions arise. Communication throughout the order process is top notch. My order was completed and shipped on time. I couldn't have asked for a better experience, thanks a ton Tankguys!"

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Verified
5/5

2005-11-21

"Excellent shop. Communication was open and prompt. I too was among many to purchase an Opteron from this store. They even including stepping information with my order, which I read no place will even comment on upon ordering. Definitely a class act they got going there."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-11-19

"Order a opteron got here fine good packaging and they the processor was priced decently If theres a item I want and they have ill be buying from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
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Resolving problems
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2005-11-19

"Excellent support! Thats the biggest plus right there, will answer any questions you have. Goes above and beyond what other companies will do when you are searching for that "Golden Core."

Fast, reasonable shipping. Would like to see an option for a required signature when shipping.

Excellent seller! Will do business again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
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Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-11-18

"These guys are the best when it comes to sales and service for the OC/performance enthusiast. Great communication throughout purchase (5 emails sent). They are performance enthusiast them and post regularly in the Anandtech forums. Very satisfied with transaction."

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Verified
5/5

2005-11-18

"Simply amazing customer service; better than any I've ever had elsewhere. I got a pre-order on a very in-demand part that TankGuys also had the best price on. I received at least four status updates on when the part would be available, when it would ship, and exact details on which stepping I would be receiving. Once the pre-ordered part was in stock, shipping was very quick. Another reviewer said it perfectly: they're like a mom and pop store for computer enthusiasts."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-11-17

"Ordered a pre-order Opteron on 10/5/05. Although it took almost a month for them to deliver, they were very open about the when/why/how. They were very responsive to my inquiries, and I highly recommend them in the future. It was actually quite refreshing to hear them answer "I don't know" when any other reseller would have just made something up."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-11-17

"As previous reviewers have noted, TankGuys has raised Customer Service to a level enviable by "the big guys" in the computer parts online retail business. I expected a straight forward transaction, but the level of personal communications by TankGuys to ease the purchase of fairly hard to come by part was altogether pleasantly surprising. Hope they can maintain that level as they grow."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
N/A
Being trustworthy
Being knowledgeable
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site