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Verified
5/5

2005-11-11

"Tankgus has excellent customer service, even better than newegg, etc. They also have a live online help board which allows you to immediately ask them questions. I will definitely purchase from them again. "

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Verified
5/5

2005-11-11

"Preordered an AMD Opteron 144 processor. TankGuys was very accommodating with regard to the preorder process. There was a short, but unexpected shipping delay and TankGuys conducted themselves honorably by taking responsibility and giving a full explanation of the situation, to my complete satisfaction.

I'm very happy with them and will definitely purchase there again if the need arises. A++ merchant!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
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Being trustworthy
N/A
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Making decisions on their own
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Being knowledgeable
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-11-10

"I purchased an AMD Opteron 146 s939 CPU. I preordered the item and it took a while for them to get it from the distributer, so that's why the order wasn't fulfilled right away. TankGuys provided me with top notch customer service! The owner is a regular at at forum that I am a member of and it was extremely easy for me to get in touch with him. Even outside of the forums, e-mails were answered prompty, courteously, and constructively! If I am ever in need of computer parts in the future, I will look to TankGuys first for my purchase. It was a pleasure doing business with them!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-10-30

"Great price and, even better, terrific customer service and careful packaging of my order. I definitely will buy from TankGuys again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-10-25

"Placed an order of AMD64X2 3800, got shipping tracking number at the same day. Package arrived well, will definitely order again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
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Delivering products on-time
Delivering products damage free
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Verified
5/5

2005-10-08

"Purchased an AMD 3800+ X2 from TankGuys. Before ordering I used the online-chat function at the website to talk briefly with them about the specific core version and shipping details. It was a very friendly/helpful interaction. I placed the order and had the processor 36 hours later. Very refreshing change from ordering from "the big guys"... even newegg's customer service can't touch working directly with a small company like this that caters to the enthusiast market."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
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Verified
5/5

2005-10-06

"Great people to do business with. Their communication was EXCELLENT! Better than any I have ever dealt with. Keep up the good work!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-10-02

"Very satisfied with Tankguys.com, top notch customer service and fast shipping, the processor (X2 3800+) was packed in professional ways. Recommend This store for everybody. A+++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-09-26

"I was able to converse with one of the employees/owner one evening to get all the info I could about the store. They were offering a very good deal, and I wanted to be sure it shipped on time if I ordered it. Turns out that it was past the shipping deadline, but the person I worked with actually packaged my item, and took it to the FedEx store himself after work to make sure it shipped. I got it in a timely manner (even after FedEx sat on the package for a day), and am very pleased.

From my one experience, it was customer service all around. For someone to go out of their way to make sure I shopped there again, I respect that greatly. I will definitely shop there again even if the price is a few dollars higher.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Being knowledgeable
Being easy to reach
Being trustworthy
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Customer service making decisions on their own
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Customer service resolving problems
Customer service being knowledgeable
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Verified
5/5

2005-09-11

"This company offers GREAT service. I ordered my Athlon X2 3800+ from them on a Wednesday and it was at my door on Friday. The price was great too. I would deffenitely order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Verified
5/5

2005-09-11

"TankGuys had the lowest price around and the package arrived ahead of schedule."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Being knowledgeable
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Resolving problems
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Verified
5/5

2005-09-10

"Fast service with quick response time. It was a pleasure doing business. I'll visit again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-09-08

"I'm very happy with my order from Tank Guys. They had a great price on the X2 3800 I ordered and shipped it out as soon as possible. One other thing I liked about Tank Guys was the personal service I recieved. And not only was the service personal, it was fast. I recieved replies to my emails within a few minutes.

Overall, I'd highly reccomend Tank Guys.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
N/A
Being easy to reach
Being knowledgeable
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
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Overall web site
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Verified
5/5

2005-09-04

"Ordered Wednesday at 11:30pm shipped Thursday morning recieved Friday afternoon great transaction will order from this company in the future. Decent pricing 3 followup e-mails very quick response. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Overall technical support
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Resolving problems
N/A
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Making decisions on their own
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n7
Verified
5/5

2005-09-02

"I purchased a dual channel Mushkin RAM kit & then a Samsung 204T LCD from TankGuys, since both items were not available in Canada.
The customer service was simply awesome.
Every step of the ordering process (which was more complicated due to my being out of the US), they kept me updated via email.
I have to admit to being very very impressed with their service!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use