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Verified
5/5

2005-11-16

"Tankguys was very helpful throughout the whole ordering process from notifying me they would be receiving my opteron, answering all and any questions I had before and during the preorder/ordering process, and was excellent in the fact that they kept me informed at every step of the way. I fully intend to give more business to them, one of the best buying experiences that I've had as of late. I've been recommending them to anyone who's been looking to buy computer parts and would recommend the company to any and everyone. Fantastic service and experience, looking forward to burning more paychecks there!"

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
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Resolving problems
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Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
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Customer service resolving problems
N/A
Customer service being knowledgeable
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Overall web site
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Verified
5/5

2005-11-16

"Excellent customer service. Great prices. It's like an online mom and pop shop for computer enthusiasts. Would gladly buy from again. Highly recommended."

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Verified
5/5

2005-11-16

"Maybe the best online buying experience I've ever had. I know that sounds a bit over-the-top, but I was on a waiting list for a very hot part & got constant, personal communication and even details about my CPU when they shipped! Highest possible recommendation!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
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Is trustworthy

Verified
5/5

2005-11-16

"Excellent customer service. Plenty of email and quick response to questions by email. Today I ordered a second part even though the first one was just shipped. I'm also impressed that just because they have had a great response they haven't raised their price as other companies recently have."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-11-15

"best customer service ever. i have bought parts an numerous locations, but these guys take the cake. whenever i had a problem, they were there to help, they even told be the stepping number on the chip i ordered. definitely buy again"

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Is consumer focused

Verified
5/5

2005-11-15

"I can't believe I've found an online retailer that's actually better than Newegg.

I pre-ordered an Opteron 146 on Nov 2nd. The guys at TankGuys kept me up to date every step of the way, from telling me when they expected these CPU's to be in stock, to when they got them in stock, to when it was shipped, to even the stepping I would be getting (CABYE btw). Price was good too. I put in pre-orders with other online retailers and waited over a month before finally cancelling them. I got my Opty 146 two weeks after pre-ordering, which is excellent. I'll be ordering future CPU's from these guys.
"

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Is consumer focused

Verified
5/5

2005-11-14

"Ordered an opteron 144 off of them. First order from them after hearing about tankguys from many members of anandtech. Decided to give it a try and found them very good. I got email after email about the backordered opterons letting me know just about everyday what was going down. Great company will buy again!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-11-14

"Bought an AMD Opteron 144 socket 939 processor off of TankGuyz. I love their online prescence, plus they seem to really stay connected with their customers, letting them know when there are updates to their order, etc. They even let you choose processor steppings when applicable. That is amazing service. Shipping was prompt and my CPU arrived quickly. Prices for their processors are the best that I have seen. I WILL be shopping here again soon for some of my computer needs. You guys are outstanding!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-11-13

"I ordered an Opteron 144 CAB2E and needless to say this is my first 64-bit cpu! I am thankful for TankGuys! Great Website!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy

Verified
5/5

2005-11-13

"TankGuys is great, good prices, fast shipping, and excellent communication. I am very happy with my processor and plan on shopping with them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-11-13

"I'm an experienced internet shopper and this is definitely the best experience I've had! Incredible communication, order follow up and post purchase satisfaction!

will buy again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with

Verified
5/5

2005-11-13

"TankGuys are the greatest. Excellent communication. Very professional, and you can absolutely trust them. Buy from them any time. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2005-11-13

"Best buying experience I ever had with an item that was backordered. Communication was impeccable, letting me know everything that was going on with continued updates.

All with some of the best prices available on the internet.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy

Verified
5/5

2005-11-13

"I pre-ordered an Opteron 146 and was kept informed through the whole process. It's nice to receive a Fed-Ex delivery on a Saturday. I will shop here again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy

Verified
5/5

2005-11-13

"I love the detailed and personal updates by email every step of the order up to the final delivery. Prices may not be the very lowest but well worth the extra couple bucks to know you are guaranteed satisfaction and service. One of the co-owners frequents overclocking forums and is very friendly and interactive with the customer base, giving even more assurance for satisfaction. I have ordered computer parts from many online stores, small and large, but none have been as good of an experience. Thank you Tankguys!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site