"Customer service is great. Always helpful when I'm looking for something.
Thank you!"

"Only shop here if you enjoy waiting in line for unreasonable amounts of time. It’s not the employees fault. They are obviously overworked. The store is dirty and disorganized it is obvious they only care about their profits and not their employees or the customers satisfaction. Not worth the visit "

"Because I have made an order for pickup which wa for Christmas and then I get an email saying it's been cancelled because the items out of stock so now I don't have the money I needed to buy that item then I go to the target that day in person and I find the item at the store when it was suppose to be sold out I still haven't received my refund either"

"Local store didn't have items said they had. They placed a rush order to another store for all but one item to be sent to my home. It was such a small item I couldn't justify driving there for one item. I appreciated the items that were sent. Laughed about the large package of M&M's they wanted me to pick up."

"When it was my turn I walked up to the customer service desk to pick up my online order. Alexis, the worker behind the counter was annoyed that i had a pick up and not a return, she began to huff and act annoyed. I had two orders I placed at two separate times, but when I was trying to explain that to her when she only brought the first part of the order out she very rudely said “I only have two hands”. Once she brought the second part of the order out she proceeded to slam the box around on the counter until she found the barcode to scan, then shoving the box into my sister in laws arms. Alexis was rude and unprofessional, is making me reconsider shopping at Target."

"I found everything I needed, and it didn’t take very long at all for all my items to be ready for pick up. "

"I had an extremely disappointing experience with Target. I purchased a product online and went to the store to pick it up, but after waiting in the pickup area for 10 minutes, I was told I couldn’t receive the item I paid for. To make matters worse, when I asked for a refund, it was denied.

This feels like a deceptive practice, as I was charged for a product I never received. The lack of accountability and disregard for my time and money is unacceptable.

I cannot recommend shopping here based on this experience. Target needs to address how they handle these situations and ensure that customers receive the products they pay for—or at the very least, a proper refund."

"Not very happy having to wait over 5 mins for an instore pick up at 7:15am when store was not busy. Plus getting the wrong size on 1 item so I have to return it on Dec 26th and get the bigger size that I paid for. "

"their system goes down randomly and you are told they can't find anyone's items and you need to cancel your online order and go inside to purchase. then when you try to cancel online it won't allow you to and you have to wait 30 min line for customer service to refund your original online purchase."

"Good Morning,

On December 22nd, I purchased a bicycle through the Target app, taking advantage of a promotional offer. I was thrilled because I had been planning to buy a bike for several months to enjoy riding with my daughter. On December 23rd, I went to the Target store located in Lakeland South to pick up the bicycle.

I arrived at the store with my family at 8:30 PM. As usual, we decided to browse the aisles first to see if there were any additional items we wanted to purchase. I bought a pair of pants from a brand I’ve trusted and purchased for years at Target. My wife picked out a pajama top for herself, some casual clothes, and intimate apparel. We were all happy with our purchases, and I thought to myself, “Now, let me pick up the bicycle so we can head home after a pleasant day of shopping with my family.”

I went alone to the pickup area, where a polite associate asked if I was there to collect a product. I showed her the barcode in the app, and she confirmed the purchase before heading to retrieve the bicycle. However, when she returned, the bike she brought out was already assembled and appeared to have been on display for an extended period. The back wheel still had an attached information tag that was crumpled and worn, suggesting it had been exposed for several months.

I asked the associate, Katelyn, if there was an unassembled bicycle available, as my car—a Toyota Camry—could not accommodate a fully assembled bike in the trunk. She informed me that there were no unassembled bicycles in stock and suggested that if I was dissatisfied, I could return the product and get a refund. At that moment, my shopping experience at Target took a significant downturn.

It’s baffling that I, as a loyal customer who shops almost monthly at Target, could purchase an item with such excitement and then have the simplest solution offered by the associate be to return it. For a company that hasn’t experienced significant sales growth in the third quarter, I would expect a greater focus on ensuring customer satisfaction to retain and build loyalty.

I told Katelyn that I would take the bicycle as it was, but I asked if she could assist me by disassembling the front portion so it could fit in my car. She contacted the store manager, and after a few minutes of waiting, I was told that the store did not have any tools available and therefore could not help with the disassembly.

A noteworthy and rather unusual detail is that it seems uncommon for Target to sell pre-assembled bicycles. While waiting at the store exit with Katelyn, another employee approached with a radio and asked if everything was okay. This interaction left me wondering: was this question prompted by the unusual situation of handling a fully assembled bicycle at the store’s exit or for another reason?

I took the bicycle to my car to check if there was any way to make it fit, but it didn’t. Frustrated, I returned to the store with my family, left the bike near the returns area, and went to the bicycle section to purchase a tool for disassembling the front portion of the bike. Without any prior experience, I struggled with the disassembly, dropping several pieces on the floor, while my wife tried to assist me.

After some effort, we managed to disassemble the bike enough to fit it into the trunk of my car. However, this experience left me feeling deeply disappointed and frustrated. What began as a joyful day turned into one of dissatisfaction and sadness due to such a poor shopping experience at Target.

Conclusion:
To this day, the bicycle remains in my garage, still disassembled, as a reminder of this disappointing experience. This situation raises an important question: Is Target genuinely concerned about the shopping experience of its customers? As an investor, I would be deeply concerned about such lapses in customer service and operational efficiency.

Target has an opportunity to address and improve these shortcomings. For instance, providing unassembled products when requested or offering basic assistance, such as having tools available to disassemble large items, could significantly enhance the customer experience. In an increasingly competitive retail environment, neglecting these details risks losing loyal customers and damaging the brand’s reputation.

Does Target value its customers’ experiences? Based on this situation, I must wonder. As a loyal customer, I hope the company reconsiders its approach to better serve and retain those who support its growth."

"Shopping Was Good But Delivery Timing Was Terrible"

"Target has almost everything I need. Never use self checkout, they violate your rights with biometrics. Mark of the beast."

"We picked up our order, and the staff was very friendly & fast. Big thanks to the staff at this time of year!!"

"My online shopping experience was great and will be doing more soon "

"My Christmas gift orders were easy to make. "