ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.30/5
Chance of future purchase:
4.56/5
Shipping & packaging:
4.14/5
Customer service:
4.22/5
Return/Replacement policy:
4.47/5

5/5

2023-03-30

Superb customer service, quality tee and design. Couldn’t be happier!

"Super easy to order. Received within a week. Love the tee shirts… very soft with quality design. Nice to have 100% cotton. Great idea to promote and support indie artists! Unfortunately one of my tees was mislabeled for size (Large, but measured as a medium). Contacted customer service and got a speedy reply. Not only was it a cinch to get a replacement in the works, but they said to keep or donate the mis-sized one and not bother to send it back. Was not expecting that! Very happy to support this business again and would highly recommend it! Thanks for such a great product and for the superb service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-03-30

Excellent Customer Service

"Unbelievable customer service! Fast, efficient, and very personable. Their goal is to make the customer 100% happy. Very refreshing in this day and age. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2023-03-14

TSHIRT SIZE DILEMA

"OUTSTANDING! I can’t thank the wonderful customer service support enough. They all put such a great effort into assisting me when I didn’t know how their women’s sizing fit. I thought they were another Chinese fly by night company and it would be impossible to exchange so I gave my purchase away because it was too snug for me to wear. They reached out to see how my purchase was WOW! When I told them what happened they made size suggestions that made it able for me to show off their products comfortably! Truly an amazing bunch of folks and I can’t thank them enough. I absolutely will be a happy returning customer! :0)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-03-12

Great Customer Experience

"We ordered our concert t-shirts through TeePublic and received them very quickly. We had to make a couple of exchanges due to sizing. It was very simple to navigate their website for the exchange and received a reply within a few minutes. We will be enjoying our concert t-shirts and will definitely buy from TeePublic again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-03-11

Excellent customer service

"I needed to exchange an item for a different size. I emailed in the evening and I woke up to a reply. That was quick! Once I explained my issue they almost immediately got my order switched and out the door. The entire exchange experience took less than 12 hours over email- no muss, no fuss. This was my second time ever using them, first time needing to deal with customer service, and they've been excellent all around. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-03-10

Customer Service Help

"I requested help regarding an exchange and received a very quick response. Highly recommend TeePublic! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-03-10

Excellent Customer Service

"I had to return/exchange for a different fit t-shirt than I ordered. Customer services responded and put two new shirts in the mail in 24 hours! I don't think I every experienced that level of service before. And, the shirts are printed so well. I love supporting these artists!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-02-28

Quality, Price, and Customer Service......TOP NOTCH

"I have made several purchases from TeePublic and have loved every one of them. I mostly order tote bags but have occasionally ordered a few t shirts as well. The tote bags are FABULOUS from material, construction, to print. The prices are much cheaper than competitors and honestly, I fine better designs to choose from than S6 offers. The t shirt prints are clear and vibrant. I thought I had an issue once and contacted the company and they reached out to me within 24 hours. Although the issue was MY fault, they offered to switch the product free of charge. Again, it was MY fault. CUSTOMER SERVICE is a dying thing these days but this company does it right."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

4/5

2023-02-19

Awesome job!

"I ordered a t-shirt from TeePublic that I absolutely loved when it came in the mail, but it was the wrong size! I quickly explained the situation to them, and got the same designed t-shirt in a different size that fits me perfectly! I’m very pleased with their service and understanding that I’ll be a returning customer soon!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-02-18

Extremely good service!

"I ordered some Tshirts I could work in as a restaurant cook, and I ordered them in the Tri Blend, when I got them they were high quality and super soft. Unfortunately I misjudged my size and they were a bit too tight. When I contacted TeePublic about this they got back to me basically Same Day, well within 24 hours, got the size I need in it's way to me with little to no inconvenience to me at all. Not many businesses stick by their customers like that after a sale. I am seriously impressed!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-02-17

Product issue

"I had an order which really didn’t come out as I expected. I contacted customer service and got a reply quickly. The representatives I dealt with were all excellent and offered a couple of options to resolve the issue. Great customer service and it’s great to see the company put the customer as a priority. First class treatment. Excellent customer service, company and the best selection of products. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-02-15

Excellent Customer Service

"I had a problem with my order, and TeePublic responded almost instantly. The problem was dealt with and my order was refunded in minutes!"

Detailed Review Benchmark + -
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2023-02-15

A+ Customer Service

"I am so VERY impressed with the customer service team at this company. I am also impressed with the quality of their products, but when I received my items, I maybe wasn’t careful enough on my first wash cycle. When I presented my problem to the team along with pictures, immediately my problem was addressed and they replaced my sweatshirt without me even having to send back the old one. There are not many companies left that are this concerned about customer satisfaction. I would recommend this company to anyone who will listen to me! You won’t regret ordering from them!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-11-27

EXCELLENT products and services, highly recommended!

"this company does an amazing job! The online guide for ordering is very helpful. We made a couple mistakes when ordering and received two shirts smaller than we expected, and then they made the exchange process extremely pleasant and easy for our blooper. The customer service is very impressive! The selection of shirts are really awesome. My husband and I both recommend buying from this company! They’re amazing!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-11-24

Amazing experience with the customer service

"I had a wonderful experience with the TeePublic team customer service.
I bought a great t-shirt (the Mr happy t-shirt, so cool) and made a mistake by chosing the wrong size. I contacted the customer service and they were all so fast in the asnwers, so helpful and so generous in their offer.
Thank you so much again, it was awesome !
laure
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges