"Paid for same day delivery by 1pm. Never got an email confirmation. Called me at end of day asking if the could deliver next day by 1. Called me next day to ask if they could deliver by 5pm!! My recipient won't even be there. Their customer service has been terrible and won't offer me any sort of refund. "
"I ordered Mother's Day flowers through Teleflora and paid an extraordinary premium to have them delivered on Mother's Day. They never delivered the flowers so when I called and asked my mom how she liked them, I was thoroughly embarrassed. When I called their customer service department (a title I strongly despute) I had to wait over 30 minutes before talking to a representative. The only recourse they presented was a refund. They refused to acknowledge the embarrassment, hassle, and inconvience they caused. When I was put on wait for another 17:13, a supervisor told me that they couldn't give me anything but a refund. They did not so much as offer a discount on future orders or any compensation for their failure.
There are plenty of alternatives to Teleflora. Order through any of them or risk being a first hand witness to the death of customer service."
"flowers were not delivered. Unable to talk to anyone on the phone over
1 hour still holding
"
"Ordered a live plant basket to be delivered on Monday following my best friends sisters death on Sunday. As of today, FRIDAY and after almost an hour on the phone and literally 15 emails back and forth with their customer service the delivery has yet to arrive.
I will NEVER use them again and would suggest you not either."
"I ordered flowers for my boss's sick wife and even called in to confirm the order. They confirmed it for me, I started to wonder around 3 pm where the flowers were and I called in and was told they had cancelled the order..... without notifying me!! Then I was told it was to late to get it delivered that day.... to someone's very sick wife.
I will NEVER use them again and I hope no one else does either"
"I had a horrible experience ordering from Teleflora. Sure they make it nice and easy to order the flowers but then I found out that they person I was ordering for was not going to be in the office. So I called to cancel the order and waited on the phone for about 20mins, then just as it sounded like I was going to talk to someone it hangs up on me. So I call back and wait on the phone for another 45mins+ and no one answers. I went online to try and find an email for customer service and emailed multiple times to cancel the order. Then I tried to use that handy "chat" tool and guess what, no one was available to chat with me and cancel the order. So after all my trying I had enough.
Later on I get an email confirmation that my request was received, only to find a charge on my credit card. I responded and told them to refund my card but they would not. They told me I had to call to cancel....I DID!!!!
As you can imagine I will never use them again. "
"I select start, because is didn't let me save it with out start, but should be "ZERO STAR"
This past February 14th probably you all now what special is that day, well not for my wife, because she didn't receive the arrangement ontime, was totally different of what I choose and even the driver call me and said that it was on his way to deliver the flowers the 14th, I talk to my wife and she said that she didn't receive anything and she receive the flowers next day, when I ask for the full refund because this poor service, they said only can approve 50%, really!!!!!!!! if someone ask me I'm going to tell them use other florist system
Totally not coming back and continue reviewing poorly this service"
"Here is a previous message sent with no response:
I met a girl that I really wanted to try and date. It just so happened that I was in her office the day before Valentine's Day and heard her talk about how she wasn't getting flowers for Valentine's Day and telling another coworker that she would buy them flowers if they bought her flowers. She looked really disappointed. I really like this girl and saw the opportunity to break the ice with her. I sat for hours trying to put together the perfect words and finally got it and placed the order. This was perfect! Here was a perfect situation to impress and soften the heart of a beautiful woman that I fell in love with. I receive a call the morning of Valentines Day that they were out of flowers and they could send them the next day and give me a 50% discount on my next purchase. I agreed and just spent the entire day with my heart and stomach in pain. I thought about it and decided to cancel the order. The agent on the phone cancelled the order and gave me 50% of my next order. So I have less than I had before. How can 50% off make up for a lifetime of happiness? I am so miserable I can't even eat or think straight. I am beside myself knowing a great opportunity was screwed up because of you. Again, a lifetime of happiness shot. I am going to leave it at that because I am soon **** and just have no words.
"
"What can I add to the already horrible (and deserved) reviews?
I used Teleflora in the past without major incident, although it's been some time. They have gone downhill fast.
I ordered a "premium" size bouquet for my wife for Valentine's day. Knowing how busy that time is, I ordered it almost 4 weeks in advance.
What arrived was not Premium. It was hardly equal to their pictures of the smallest arrangement.
It arrived in the wrong (and much inferior) vase.
Worst of all, it arrived wilted. Had to be completely discarded after two days.
I contacted customer service. I explained all this, and why I was unhappy. It took them 3 days to respond. And their response? An apology? An offer to do something to fix? No. They asked me why I was dissatisfied. I guess getting the wrong things in poor condition is so standard they can't figure out why that might be a problem.
All in all, rather than paying Teleflora $80 for the flowers, plus another $16 to deliver, I'd have been better off with a $20 bouquet from Safeway. It would have looked better and lasted longer, that's for sure.
Unless you enjoy frustration, lost money, and disappointed loved ones, do yourself a favor. Use ProFlowers. Use 1800Flowers. Go and pick weeds from your back yard. Do anything at all other than using Teleflora."
"I ordered a Valentine day flower arrangement, chocolate and balloons from Telafora. They were supposed to be delivered on February 14th 2017. Guess what? The Wife received absolutely nothing at her work. No calls...no update, I had to actually call this company (over an hour on hold waiting) to figure out what was happening. The lady I spoke with claimed to have called the florist and assured me that the delivery would be made before the business closed. Guess what? Didn't happen. I called teleflora again....they apologized and asked if they could redirect the delivery to our house instead, I agreed reluctantly. Guess what? Never showed , no calls nothing ! February 15th rolled around....my Wife got a call from the florist and asked if they could make the delivery in which she refused, especially after speaking with me about it. I had already gone on the teleflora website and canceled the order. I printed a screen shot of this actions just to protect myself. Long story short.....Teleflora had the audacity to still bill my credit card for the full amount !!!! I immediately contacted my credit card company to dispute these charges....I WILL NEVER DEAL with a company like this AGAIN ! Buyer BEWARE ! Call another flower company or deal directly with a local florist and save yourself the aggravation !!!! "
"When you order any good or service online. You expect to get that good or service. Obviously, Teleflora thinks otherwise. Every year I make sure flowers are delivered to my wife to celebrate her birthday. Unfortunately this year that tradition was broken by Teleflora. Yesterday when they still had not been delivered I emailed and got no response. Today I called and was offered to cancel and get a refund or get a small discount on the order that might then get delivered today or later.
Thanks for nothing Teleflora"
"I ordered flowers 12 days in advance of the holiday to be delivered at my wifes office. I hadn't gotten a call from her all day so I contacted customer service and was assured my order was delivered or on its way. BS! My wife calls me about 20 minutes later. The delivery guy has called her stating he is about an hour out. Her office closes at 5:30. Long story short, she left and I got an email from the firm stating the due date I requested was not acceptable and they wanted a new due date. WTF? Never will order from these tards again. And they delivered the day after even though we told them to cancel and refund. "
"Placed an order for Valentines Day to be delivered on Feb 14. Unfortunately, it didn't show up. Tried calling the rep and emailing them. As of today Feb 15, no respond email from them, and I could not get a hold of them on the phone. I wonder if I will ever get my refund. Never again with this company."
"I wish I would have read the reviews before ordering. Every complaint you read is true and exacly what happened to me. I ordered Purple Tulips for my wife for Valentines day. I paid extra fro the premium arrangement. She received the most pathetic flower arrangement we have ever seen. Tulips are pink not purple, they are wilting with fungus. there only 12 Tulips Vs. over 30 in the premium picture. I have been on the phone for all day on valentines day with no answer and again to day still not answer. Automated message is they are receiving high call volume. Wonder Why ??
BUYER BEWAR do not use this company, hopefully enough people will read the reviews and shut this place down "
"I have ordered flowers on many occasions,and I've always been told by the recipient that their flowers are beautiful! Once I ordered flowers and chocolate for my daughter,she recieved the flowers but not the chocolates.I called teleflora customer service explained to her the situation,She apologized! Said "they would send those out right away"My daughter called about an hour later thanking me."