"The website is extremely heavy and slow. I spent an hour trying to pay with different payment methods, all unsuccessful. After finally I was lucky to pay, I receive an e-mail that they don't confirm my payment and I should contact them by phone. The reason I use this website in the first place is because I don't live in the USA and need to congratulate my relatives who live there from the distance. After I explained that it is costly for me to call, they simply offered to cancel my order and said they can't help in any other way.

The second attempt to place the order again and pay with PayPal was unsuccessful too. So never again!

What is with you people at Teleflora? Just hire better developers and fix your website."

"I am beyond disappointed in this company. I order a large expensive spray to be delivered to a Funeral and they were never delivered. I even paid $15 to have it delivered before 1pm. I received an email 4 days later that the order wasn't delivered. They offered to deliver them on another date! Seriously?!?!?! I am still really upset. I was unable to attend the funeral and these expensive flowers were supposed to represent my presence. They did issue my refund and offered nothing to apologize. I am so upset! I plan to post a review on every site I can find. "

"Transaction date: 5/7/15
Amount: $127.94

This letter is to explain the situation with the flowers we ordered for our daughter’s 30th birthday.

We placed the order and it took several phone calls to get it placed. We ordered peonies because that is our daughter’s favorite flower.
When the flowers were ordered, the Teleflora representative told us that the floral shop they contacted said that they would deliver the peonies flowers we ordered.

Our daughter received a Hawaiian tropical plant arrangement instead. The flowers did not have a card so our daughter did not know who sent them. I contacted the main desk and they connected me with the floral shop which told me the flowers were from her family.

We received an email from Teleflora. No one contacted us by phone stating they were going to substitute the flowers. If you read the email, it is amazing to me what Teleflora states in the second paragraph: “ While every effort is made to match your selection exactly, substitutions may be necessary based on the availability of certain flowers and vases in the recipient’s area. We guarantee that your flowers will delight your loved one, just as you intended.”

The next morning I contacted Teleflora to see what we needed to do to get a refund. I spent 37 minutes with Teleflora – waiting in que to talk to someone and finally talked to a representative. The representative put me on hold to find out what I needed to do and then the phone call was disconnected. I was surprised that the Teleflora representative did not immediately call me back with instructions. Because of other vacation plans, we left the hotel and went to another vacation spot on the island. When we checked out, there were other flowers in the hotel at the registration desk that matched our arrangement we received which was a disappointment to our daughter.

I feel Teleflora needs to stand behind their statement: We guarantee that your flowers will delight your loved one, just as you intended.

My husband contacted Teleflora when we got home from vacation and Teleflora told him because we did not return the flowers, we would not get a refund.

I worked in sales for several years. We were taught in sales that the customer is always right.

An apology from Teleflora would be expected for falsely advertising the flowers and not providing the services we paid for. A full refund is expected for the disappointment of our daughter’s 30th birthday.


James A. Cooper
Sydney Cooper
"

"I have ordered flower to be delivered on Sunday in Plymouth MN (part of Minneapolis). You would think that in a large city Sunday delivery would be no problem. Not so! 4 hours after my order was accepted they called me saying that they could not find a florist who would deliver on Sunday. I agreed to change delivery date to Saturday. All Saturday evening and all Sunday we were waiting to hear from Minneapolis how did they like flowers.... Monday morning I called Teleflora again. They NEVER explained why flowers were not delivered on Saturday as promised. Again, I went with suggestion that Teleflora would deliver flowers on Monday with the provision that a delivery person would apologize to the recipients for all the time mix-up. Again, NOT SO! Nobody ever apologized neither to the recipients nor to me. When I called Tuesday to request my money refund for such unprofessional service 2 people I talked to (both said they were managers) were rude, refused to do so and in general said that they did not care if I am unhappy and will write my review emphasizing that.
Welcome to real life! Once they took your money, every one for oneself!"

"Since I'm away at college, I ordered flowers for my mom the day before Mother's day. Since I waited till the last minute, I was so excited that this site promised they'd be delivered ON Mother's Day. When they were delivered no one was home, so of course I don't blame the site for that. I called their customer service line and was promised they'd be re-delivered the next day. Since the surprise was already ruined, I just asked my mom to make sure she was home all day so she could receive them. They never came. I called again, they apologized, said they'd re-deliver with an apology note and give me a %15 refund. I got the partial refund, but again my poor mom waited all day for them and they never came. I couldn't ask my mom to sit around again all day so I called again and told them I didn't want them re-delivered, I just wanted a full refund. It took a while but the customer service woman finally said she would arrange a full refund. I never received the rest of my refund and I will certainly never be buying anything from this company again. "

"The entire audience of "The View" received a $100 gift voucher to Teleflora when we went to see the show in the fall. I saved my voucher to use for Mother's Day. When I called to use the voucher I asked to place two different orders. I was told I could not do that. So I said ok I will send two plants to my mom instead (she certainly deserves it!). The person helping me seemed confused at first, kept saying I could only use the voucher once (nowhere on it does it say that you can only purchase one flower arrangement) she says we are all set and we hang up. The next day Friday May 8,2015 my mom receives one plant. I call Teleflora to see what happened. First I waited 40 minutes to speak with a representative, I explained the order and what transpired, the girl named Jen who sounded exactly like the same one from the night before, was confused again, said I could only use it one time but I could pay for another one to be shipped. I had $40 unused dollars of the gift voucher, she asks to put Me on hold to see what she can do, 20 minutes later she comes back on to say there is nothing she can do, I ask to speak to a manager, she kept apologizing, I told her it's not her fault but I would like to speak to a manager, I get put on hold again for another 10 minutes or so she comes Bach on to tell me all managers are busy, I said I can wait no problem, she kept repeating that she could not get a manager. Finally she offers me 25% off a future order...going on 124 minutes of phone call on a Friday night I said fine, almost two weeks later I am still waiting for an email... My three friends I went with to The View ALL had similar problems. I am still waiting for the $40 plant I ordered and the 25% off email....More than disappointed, Krista"

"I am extremely disappointed in Teleflora. Delivery arrived after 7pm the day after ordering for my elderly mother and was given to her in a wet, paper wrapping. 5 minutes later, doorbell rang again and she was handed a vase filled with water and told this also belonged to her. No arranged flowers - 2 separate items!!! Absolutely ridiculous for the price paid - this should have been the beautifully arranged floral piece pictured. When I called, they advised that the florist told them that there was a mix up and they left it on the stairs and my mother "picked it up incorrectly", leaving the vase on the steps. So disappointing. Customer service issued a 40% coupon on a future order - which I will never use, as I will never order from them again!!"

"WORST EXPERIENCE OF MY LIFE!!! Flowers were scheduled for delivery on monday 5/11 and WERE NEVER DELIVERED!!! Called customer service this morning 5/12 and was promised my money back if I didn't receive them by end of business today. Called this afternoon when the flowers weren't delivered with no avail and asked to speak to a supervisor, the representative said none were available but I could leave a voice mail and would receive a call back this evening. When I didn't receive a call back I called customer service for the 3rd time, was put on hold for 30 minutes to speak to a supervisor just to get 70 percent off and a promise that the flowers would be delivered tomorrow, more then 48 hours late. I am furious!!! Give paying customers the run around?!?! How is this a way to treat customers?!?!?!"

"I am completely disappointed with the pathetic flowers that were delivered for Mother's Day! The display was, hands down, the most pitiful bunch of flowers that I have EVER ordered from ANY online provider. The flowers were browned (obviously from heat exposure), and the stems were tiny - the entire display (in the vase) was only around a whopping 12 inches tall. I expected much, much more for a cost of almost $75.00! I was so displeased with these flowers that I would have been embarrassed to have presented them to my wife, so I instead drove down to my local Kroger and picked up some last minute roses. And it says something when you can get last-minute roses from a GROCERY STORE that not only look significantly better than TeleFlowers garbage (and were also a lot less expensive)!

To their credit, when I contacted their customer service department to complain, they did issue a full refund (after a full 20-minute call, and was told that it would take up to 5 days for my credit card account to be credited).

But bottom line, I will never from TeleFlowers again. In fact, I was so displeased with this order that I have sworn off using ANY online flower service in the future. I would much rather take the time and effort to visit my local flower shop to ensure that a quality arrangement can be presented for a special occasion. If you, dear reader, prefer to have the convenience of ordering flowers online, I highly suggest that you use someone other than TeleFlowers. If you absolutely HAVE order flowers online I could recommend using 1-800-FLOWERS - I have had beautiful flowers delivered from them in the past. But save yourself the disappointment and NEVER order flowers from TeleFlowers!"

"Ordered flowers for mother's day last week, received confirmation, they charged my account and then the night before delivery sent an email saying they can't fill the order and will issue refund. I had no time to find another company to order through. Completely unacceptable and now my mother won't receive flowers on mothers day even though i planned ordered ahead of time. Don't waste your time! I'd give 0 stars if I could."

"Horrible customer service on hold for 33 minutes 21.00 dollars for delivery. When ask to cancel order saids could not hear me that we have a bad connection just a awful, Overall experience will never again order from them and i wouldn't if i were you"

"Totally useless company. DO NOT trust them. They can't even get flowers delivered to a funeral on time despite that the florist was 3 blocks from the funeral home!"

"Teleflora is a scam! I ordered a floral arrangement for my grieving friend. What was actually delivered was NOT what I ordered online. The flowers were old and wilted! The arrangement was supposed to come with a specific vase and bow. What was sent was beyond pathetic. Save yourself heartache and stay away from this company. I'm shocked Teleflora is allowed to remain in business!"

"I ordered roses to be delivered to my girlfriend last Friday, 2/13. They did not arrive and had to be canceled. I inquired to Teleflora's cust service and was told that they would not be delivered, as promised. This was incredibly disappointing. The CS rep was professional but blamed the local florist for the issue and was trying to give me discounts on future orders. How about the current order?? Why didn't Teleflora send me a notification so that I could use another company or go to a backup plan? No call from Teleflora, nothing. Teleflora should take responsibility and be accountable for its local partners' deliveries. Based on this experience, I cannot recommend Teleflora to anyone. My company orders lots of flowers for clients and employees which comes out of my department's budget. I am directing my company's administrator to suspend all flower orders through Teleflora. I hope Teleflora will create a better customer communication policy and understand how to better stand behind its "service", rather than pointing fingers, and offering thoughtless concessions to make up. It was a very disappointing experience which I hope others are able to avoid. "

"PLEASE STAY AWAY FROM TELEFLORA! I ordered a beautiful arrangement for my girlfriend, which was set to deliver on Valentines Day, 2/14/15. I waited, and waited, and waited, with nothing arriving at my door step on the special day. I made multiple calls to customer service, all stating that the flowers were to be delivered and they were contacting the florist. This did not happen. I called a fourth time around 4 pm est. and they stated the order was moved from 2:30 delivery to a 4:30 delivery. When the flowers did not arrive by 4:30, I called at 5pm to find that telflora's offices were closed and to call back during business hours on Monday!!! Long story short, the flowers never came and getting a refund was painful. When I said I am still not satisfied, a manager stated she could get me 40% off. Guess what, you get 40% off with online orders using visa, and discounts cannot be combined. When I stated this fact, they said, "oh well if you didnt cancel, I could have given you 50% off of your order and still shipped. But since you canceled, I guess that won't help any." Oh and by the way it is like talking to a brick wall when talking to representatives and managers. Save yourself the time and go with a PROFESSIONAL service!"