"It took more than 2 days to deliver, impossible to track via website, even if you have the order number. I had to use the chat. Other than that, I received everything I´ve ordered correctly. "
"When I ordered this racket it said it would be a 2 day delivery! It turned out to be a 5 day ground! Also said it would come with 10.00 credit for strings! Did not get it! I could’ve ordered the same racket through Amazon with a 1 day delivery but I am satisfied with my racket!"
"Very speedy shipment.
Great shoe!!"
"Everything was good and as the description"
"As always, I like ordering from Tennis Express because of the selection of products and the ability to search very specifically for items (e.g. type of shoe, brand, size, color). One item, which is backordered, is well beyond the indicated date to ship, but that's understandable with backordered products. Even though I am returning a product, Tennis Express makes the process pretty easy and hassle-free. One thing I'd like to see, which would be a nice improvement for the return process, is to be able to do it online -- versus filling out paper forms and having to write out product numbers and reason codes, similar to Amazon. (Adidas has a really efficient online process that brings up all items in order, drop downs for reason for return, and takes you right to the print of return label print)."
" Very easy to place orders and I love that I can get my things so quickly ! "
"I ordered some shirts, shorts, shoes, wristbands, and string. The prices were good and the available inventory was great. The shipping was on time. "
"Ordered a 6 racquet tennis bag and received it in a timely manner. The bag itself seems durable with a nice sized side pocket for wallet, phone, keys, etc.. I would definitely recommend for the price."
"I picked up my order at the store in Houston, Texas and found that the shoes were too large. I tried on about seven other types of shoes in the store to see which ones I liked. A very helpful young man by the name of Stephen was very patient and friendly with me and brought out all of the shoes I requested and answered all of my questions about them. There were two other young shoe salespeople there that were also very friendly, a young lady and a young man. I commend them all on their customer service. The cashier Thang was also very helpful and friendly, helping me with my return and then purchase of new shoes. He also answered questions I had about tennis racquet stringing prices. In all, my experience with Tennis Express and at its store in Houston, Texas was excellent. I will definitely recommend it to my social circle."
"I ordered Wilson clash racket strung on July 30, but it took 16 days until I finally received the right order on August 14. It was too long waiting. In the mean time I inquired many times about my order, but I received either no answer at all or incorrect information only. Even the tracking email for this final delivery, you sent me a wrong tracking number. I was very disappointed with your customer service."
"I placed my order and it took a week to get my order. Probably would have taken longer if I had not call. The gentlemen told me they were waiting on part of my order to come in but they had already sent me the usps number. I gave a 3 because normally my order are 2-3 days"
"Order placed and told it would be delivered before weekend by Rubin. Order never came in time and missing an item. Poor service and transaction."
"Ordered tennis strings. Easy to order always nice deals. Delivery is super quick. Good info on website about string quality."
"Everything I have received from Tennis Express is great. No matter what I order if something does not fit you send a return label and I get the right size. Most of the time what I order to begin with, always fits.
Thank you for your items.
"
"When I took the tape off the handle it pulled the outer layer off the grip, seriously when you pay that much for a racquet, I have never had that problem before "