"really bummed about my order experience. i only ordered from this company based on their fast shipping rates. needed a new racquet for a student and by the time i will receive it, our season is over. i don’t think i will ever order from them again. "
"Ordered on 8/25/2022 and last item was received 9/22/2022. I send two separate emails inquiring of the order status, neither were answered. I called and a person said they were moving to a new warehouse and thus the delay. I will not order from this company again. "
"Fast delivery, great prices and great customer service."
"Racquets strung properly, no complaints! Would use again"
"I ordered two racquets unstrung one came strung. "
"So far this is the most comfortable tennis shoe I have worn. Required zero break in and light weight. I didn’t realize how bad my feet actually hurt in other shoes until I tried these. Good court movement. Stable shoe. Toe Box is nice and wide. My feet do not hurt after the match. "
"Ordered racket September 13.
Arrived September 20.
Please rebrand your 2-day shipping as 7-day shipping
"
"i called TE and spoke to Patricia, made sure grommets will fit my daughters racket. 4 wks later grommets arrived and doesn't fit. "
"We are always happy with the service, ease of ordering, prices and speed of delivery. My son had his shoes within a couple days and they are awesome. "
"I’ve never got any tennis outfits since 40 years ago, and when I saw a ad about getting tennis gear, I went online and it’s the best thing I could’ve done. Everything I’ve order came as advertised, and products that interest me are always there to order."
"Ordered tennis strings that were in stock on Tues 8/30 in the morning with "2 day delivery" with website saying it would ship out in 24 hours. It didn't ship out until thursday evening and I didn't receive product until the following tues 9/6. Product met expectations but the 2 day delivery took a week. "
"I ordered shoes which were too small. The return process was simple and the replacements arrived in a couple of days."
"I’ve ordered several items from here, wail I don’t love their website (how it shows low stock items) Everything I have ordered have been great. I esp love their shoe sales and Nike sales. Shipping is a little delayed but if you need it tomorrow you’ll have to shop brick and mortar."
"I have been trying to get an update on my order for 2 weeks. On hold fir hours, then hung up on. No answer to calls emails or FB messages. It's almost like TE is going out of business or can't handle thier volume of business. I am 2 to 3 weeks for a restring, an expensive one at that. No status given for the delay or even an eta provided because they don't answers calls or messages. I'm not likely to buy here again.
UPS Tracking - 1ZE264Y50298285071
Order number: 4763436
Date: 08/19/2022"
"Ordered a racquet on Aug 28th. Received an email from Tennis Express indicating a label was prepared and the racquet was shipped on Aug 29th. I had not received it on Sept 2nd, a more than reasonable time for 2 day delivery in my opinion. I have called (no answer for 1 hour), texted (no response), and sent emails (no response) regarding the order status. Therefore, I cancelled the order on Sept 4th via telephone (no answer for one hour), text (no response), and email (no response). As of Sept. 6th, still no response regarding confirmation of the order cancellation. Poor customer service compared to my experience with the other major internet tennis vendors."