"Let me open by saying I've used Tennis Express for many years and this is the 1st time they've disappointed, but this was a disappointment of epic proportions. I purchased 3 Head Extreme MidPlus rackets, selected the strings I wanted, provided the tension for the stringer and selected 2-day shipping. They called me that evening (to their credit) to say that they didn't have the string I requested, despite the inventory saying 4+ available, and asked me if I'd like to change. I agreed and awaited my shipment notice. After 11 days of not hearing anything, I called to ask for an update. The customer service rep told me that they had moved facilities and were 'a little backed up'. He assured me my rackets would be shipped by the end of the week and by Friday of that week I had received a shipment e-mail. To my surprise, when I opened the box, NONE of the rackets had been strung and they simply put the strings I requested in the box. If I didn't want them strung, why would they ask, and me give, the tension I wanted? I also was supposed to receive a free gift of a Tennis Express tea towel which was not in the package. I've had a lot of success with Tennis Express in the past and would like to use them again. I'm hoping this is an isolated incident, but this was an incredibly disappointing experience."
"I have really wide feet (4E) and it's tough to find shoes that fit. Tennis Express policy allowed me to try and return shoes at no cost, and it helped me find the shoes that fit perfectly! Most of the time I had my shoes within 3 or 4 days from order time. Thanks for your great service!"
"I would buy from another site. Although the site said it would be there in 2 - 4 days, it did not ship for more than 8 days. This was a birthday present for my daughter. When I called to ask about the order, the rep said Tennis Express has warehouse issues. They did nothing to make it better and really could have cared less. If you want you order, go somewhere else!"
"It seams that nothing gets done until I call and ask the status. Ordered shorts and strings. Strings arrived but no shorts. Called and told you changed warehouses and shorts got missed. Two day delivery turned into several weeks. Shorts came in and were too short for me. Called to return and told long was out of stock. Looked on line and long was in stock and put in my basket. Called back and told by another agent "yes we have plenty in stock". Also notices that price had dropped. Received return authorization from agent and dropped off at UPS the same day. Called today on status and told they were received but correct size had not been processed for shipping and this could take another 5-7 days. If I did not call would have this just sat there?"
"I have had these for less than a week as such a real review will come in a couple of months...initial impression is they are good and sturdy. I bought additional dr scholls gel lining to protect my feet further even though these have a gel sole. I'm 6ft tall and 200 lbs so need to make sure I have good cushioning.
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"Best prices in the market, good quality of their sports clothing, awesome brands. Shipping was delayed but still I’m happy with my items. "
"I couldn’t be happier about the adorable Lucky in Love tennis top and skirt I bought for my granddaughter’s 11th birthday! She squealed when she opened it, she was so excited! It looks just precious on her, and I will be shopping at Tennis Express in the future. "
"I ordered 2 tennis outfits, a sport bra, and a top. I received a top without the bottom and was missing the single top. No one notified me about the missing items, but my account was charged. I had to call customer service where they told me that they no longer had the items I ordered & paid for. Yet my account was charged for all the items. They realized their mistake. Made an excuse about moving locations. Then I got sassed from the customer service person. Not good. I am very disappointed."
"I purchased the latest version of Nike Court shoes -- all the same except mine are about 1 year old (and I have purchased that exact pair twice.) The ones I received this week from Tennis Express were sized WAY smaller than the older, identical shoes I have. I tried writing Tennis Express about it (using the email address provided on the confirmation email I recieved from them) but they never replied. I bought through Tennis Express because I THOUGHT I would get the same product and be assured of the fit but that wasn't true. Now I have to pay $8.99 to return them. Guess I should stick to in store purchases or Amazon to avoid costly mistakes."
"The size in my first choice shoes were either sold out or pricey. I bought this shoes because I like the color and price. I did not have any problem with the order. UPS did a fantastic job with the delivery. I visited their hub to collect the shoe, as I was leaving the country on the delivery date, but was told that it was in transit, and had not arrived. Later that evening, the shoes were delivered, and I was really happy. I found these shoes to be quite comfortable, and a true fit. Over the years, I have bought my tennis shoes only from Tennis Express, and it has been a good relationship. Thank you all!"
"I ordered a pair of shoes 3 weeks ago. After 4 days, they told me they couldn’t get these shoes. The email stated that I could respond. I inquired about a different pair of shoes. After 3 days, no response.
I went to their site and ordered a different pair of shoes. After 4 days, no notice that they were being shipped. I called and was told that they were moving and that in the next 2 days they would be shipped. Four days later, no notice of shipping. I canceled my order today. Do not use Tennis Express! I ordered the same shoe from Tennis Point. I will receive these in 3 days"
"Items arrived very quickly and their sale was worth it."
"I was expecting a 2nd day delivery but it actually took 10 days to arrive. For the first week I did not receive any email for the delayed, this is not acceptable, a text or email from TP is a plus!"
"Great tennis shoe for my feet. Comfortable yet very supportive. "
"Great experience! Fast shipping and tracking available. Very happy with quality of tennis sneakers."