"I ordered a textbook in April and had reached out to customer service regarding issues with my order at least 4 times. Each time was just directed to "wait 48 hours" to let the seller respond. I attempted to cancel my order after not receiving it or shipping confirmation for weeks. That next day, instead of issuing a cancellation and refund as I had requested (I had to buy the book elsewhere in the meantime- I had started school and even moved from the original shipping address), I received shipping confirmation. The item was delivered to the original address. However, I reached out to customer support once again regarding their "trusty guarantee" (they cite an order not being received in a timely manner as eligible for a return) and no one has returned my email. Still waiting for my issue to be addressed, but I would not recommend using Textbook Rush or their sellers at this time."
"They took forever to put the money in my PayPal account even after saying they received and opened my books."
"Gave me exactly what I asked for!!!!!"
"Would definitely recommend."
"This was an easy and smooth process. I printed the shipping label, dropped it at FedEx, and within two weeks I had a check in the mail. "
"Process was simple and payment was received timely."
"I sent two textbooks in with no difficulty. They were received by TextbookRush on April 24. I did not receive my credit in 10 days so I sent an email. They let me know my books were received and an email would come to me when my credit was submitted. A week later, I emailed them again (from my daughters email because my email would not go through to them for some reason). I was told there were PayPal issues and I should expect my credit in a few days. I did receive my full credit a couple of days lateran May 13. So it took a little longer than 10 days, but it did say that it could at times of high volume so I am satisfied with that. I will use them again to sell my textbooks."
"Asked to fill this survey out and haven’t received my payment. Book was received and checked in over a week ago. "
"These guys sent me an email telling me that my book was not the original copy and they are contacting the publisher who will seize my book. BS!
So they are basically telling me that I don't get my book back and I also don't get the payment. I have sent them an email telling them that my book was a hardcover and the ISBN number is for the original copy. If a book is a copy of the original it has a different ISBN number. So far no response. They are frauds and are taking your books without returning them or paying you back for them. Don't use these guys!"
"The book was in really great shape and a real bargain! I will definitely buy from this website again. "
"I sold my book to y’all and never got my money back so like ? Where is it "
"Good service but payment is a little slow."
"Great. Got it on time. Love this service."
"Didn’t even know this service existed. Typed I the ISBN, sent the books, and received my check in the mail. About 2 weeks total. Not bad. "
"Took less than 2 weeks to send out books and receive payment!!"