"I ordered a book from textbookx to rent. When I got it, it was volume 1, only half the book! This was not mentioned anywhere on the site when I ordered it. I returned it immediately. Then, months later, I began to receive emails reminding me my rental was due. Well, duh, I already returned it. It took forever to get a response, the customer service people have no idea what they are doing and then they referred me to the seller. Well, the seller explained things to me and that I am to go through textbookx. I'm still trying to resolve this and get my money back. They have the some of the worst customer service I have ever experienced. I hate that they gave me the runaround."
"Terrible company! Avoid them like the plague. I bought an ebook through them that was missing entire sections. How can I study for my course without the material?! When I complained to them, they basically blew me off and said that I had to go to the publisher. I bought it from Textbookx.com and want a refund for bad merchandise from textbookx.com. My next step is to dispute the charges with my credit card company after I find out if I can report them for fraud."
"Worst seller. Got an eBook from them, which supposedly came with access to the online HW. Never got the online HW access code. Awful customer service by email, it's as if they don't even read what you write. It's like talking to a machine. Impossible to get a refund. Avoid at all costs. "
"Ordered a book from them. It's been over a month since it shipped. Since haven't received it. You can only contact sellers through some e-mail and I since haven't heard back from them and it's been a week. At this point I have a feeling I never will. DO NOT BUY!"
"Ordered a book three weeks ago. My card was charged immediately. After two weeks the book had not been shipped. I contacted them to remove the charge from my card. They then sent me a generic notice of cancellation with no explanation. Then a day later, I received a confirmation of shipment e-mail. In the e-mail was a tracking number for UPS, following the link showed that nothing had been shipped just that postage was purchased and that UPS had not received package from them. I replied to the e-mail and asked if the book had been shipped or canceled. They replied that clearly it was shipped and lost in the mail. I disputed the charges with my credit card company. This company is a mess. Stay away guys."
"TextbookX.com is a horribly designed site, there is no way to promptly resolve any customer service issues. I ordered a book from the site and never received it. The only way to contact the seller was through some email message and the correspondence took days. This site is garbage I would never buy anything from them again."
"Brutal. Worst customer service. Ordered a week ago and nothing got shipped now i am stuck with no book for a class that starts monday. What a headache. i strongly advise to please avoid TextbookX at all costs."
"Ordered a boxed set of books on Monday (very good price). Immediate email confirmation. Shipping confirmed by email on Wednesday with tracking number. Shipment arrived on Friday. Would certainly do business with them again based on this first experience."
"This company is awesome!! They are on the ball about updating you on your order. Your purchases arrive fast (based on it being available of course). I know that I will buy from them again. I have only good thoughts regarding them and their customer service. Check them out you'll be glad that you did. "
"Horrible, worst online shopping experience ever. Canceled two of my orders, even though showed in stock and charged my card. Never sent me a confirmation email of cancelation. I had to call a week later and I was THEN informed my order was canceled. Customer service also bad, they were hard to get a hold of and rude."
"Overall I had a pretty good experience buying my schoolbooks from this site. The books are cheap or for even cheaper books you could order from their exchange program. If you go for the USPS service they will not give you a tracking number but if you are willing to spend a bit more on shipping they will provide one (Tracking Number). I ordered two books from the site and 2 books from their exchange program. The site provides fast shipping even with their cheapest shipping rate I received my order 4 days after I purchased the books. The exchange program on the other hand is a bit slower on shipping I received my order 7 days after purchase."
"Fast shipping, but they said to me, "You will receive an additional email from us containing a tracking number after your order has actually shipped."
..Which is a bunch of bull, I never got anything. After several days I was going to email hoping to get some sort of tracking #, but I found the book in my mailbox today. I logged in to their site to view my order status and from day 1, it never said anything. Unreliable tracking, but fast shipment."