"If you have any way to avoid workign with TexbookX, you should do so. They're shady and dishonest.

I ordered a textbook for Chemistry through Textbookx after my school bookstore said they didn't have any copies left. When I ordered it, they told me it would arrive on August 28 or maybe a few days later. School started September 4.

August 28 came and went, and when I inquired as to where my book was, they said it was on back order. I asked them when it would be in, and they said "soon". After several more email exchanges where I tried to pin down what "soon" meant, because school was starting and obviously if "soon" meant 3 weeks i was better off just waiting to get it from my bookstore. Finally they admitted they had no idea when they would be able to get the book in, and rather rudely said, "we can't tell you when we will get it and can't make the decision for you as to whether to cancel". I told them to cancel it.

THEN i got another automated email saying that the book would be in "soon" (obvious lie), and that it would be shipped to me automatically after it came in. This was after I had already told them to cancel my order. (Note: with shipping, this order came to over $300).

Through more email exchanges, I was able to cancel, and they were annoying to act like it was a favor they were doing me. "Luckily we were able to cancel the order" they said. When through all this they lied about when they would get it in and made it as difficult as possible to actually cancel. "

"I ordered a $163 textbook once on my computer late at night on the weekend. The order went through twice. I cancelled the second order when I got email confirmations for two orders. Then on Monday morning at 9:40am Eastern time, I cancelled the second order BEFORE they even opened for business at 10am Mountain time. I got free shipping by accepting slow service. NOOOO. They shipped both books and charged my bank twice BEFORE they read their email. Their website says, "Need to contact the Online Bookstore customer service department? Standard Email Best way to contact us - we answer emails quickly!" That's what they said. (They knew they'd make money anyway on the hidden restocking fee.) I returned the books immediately, paying postage and insurance. It takes them two weeks to process returns in the warehouse. I'm a struggling student with $336 missing from my checking account. They don't care. A month later, they finally get around to the refund, but it's 10% short. Restocking fee. ON THEIR MISTAKE. They won't take responsibility! I have ordered books before this experience, but never again. This is a crooked company with RUDE customer service. I'd be embarrassed to say i worked there!"

"Book was backordered, we were never told even after calling about it! When it FINALLY shipped my daughter was a week into her classes. We were also told we couldn't cancel the order. The book was $180 and we are still waiting.....not given info to contact company or higher up in this chain. Connor told us "his boss Ben, might contact us" but we'd only get a $5 gift card"

"I wish I read these reviews BEFORE ordering through them. I ordered a book on July 12 and 3 weeks later I inquired about the status of the order. They canceled my order and I sent three emails asking why it was canceled with NO response. Credit for this book is still not on my credit card. I finally called and received no help other than "sorry about that". "

"Worst customer service EVER. They do not have respect for anyone, and are not professional. They lost my book, then cancelled my order, and did not let me know. Mind you I ordered my book two weeks in advance. I have definitely learned my lesson, I will never order from here again. Every person in this company is horrible from top to bottom."

"I returned my son's college textbook in within specified time period allowed to return books. Got a quick response that they received the book on 9/19/16 and I should receive a credit on my credit card. So, when no credit had been issued by the end of September, I sent another email. There response was that they got it from a 3rd party provider and I needed to contact Alibries books for the refund. I sent an email to them, and no response! What a ripoff. I am on a fixed income and can't waste money like this- college text books are not cheap! Stay away from both of these companies! "

"Never ever buy from textbookx. I order biology book but they send me the nutrition book. I again returned their book, but they claim me that they did not get the book back even though i showed my tracking number ti them. They did not sent me my money back.After i called them for at least 10 times they only refund me my money after 2 month. I will never recommend other customer not to buy from this textbookx. They dont even give good customer service also.."

"I ordered a new textbook and it showed up completely damaged! The company blamed the mail carrier but the soft cover book was poorly packaged which would inevitably lead to damage in any sort of inclement weather. The customer service was a joke, offering a measly 10% discount for a "brand new," totally unusable book. "

"I will never again order a textbook from these guys. I wish I had seen these reviews before I did. They charged my card for the textbook and then shipped it to a completely different address, in a totally different country, to the attention of someone who is not me. I have yet to be able to get in contact with someone to discuss this. I ended up having to buy the textbook again from Amazon (had it in 5 days).

Textbookx has horrible customer service and the prices are not that much lower than other sellers...especially when you end up having to buy it again because these guys do not actually send it to you.

Save yourself time, frustration and money and buy your books somewhere else. "

"I am never again buying anything from Textbook X. We ordered the book more than a week ago and we still don't have a tracking number that works, and we don't have even an email address that works either!! According to their website, if you want to believe it, they shipped the book a week after we ordered it...that alone is just too long! And, in any case, the tracking number they say they shipped it under, doesn t work!! That means they have either screwed up the shipping number or they have not it shipped it yet. Either way, that is just unacceptable.
Don t make the same mistake I did and get suckered in by the few cents you think you're saving by buying here...it's just not worth it. "

"Ordered a book for 79 and they canceled without notice. Ordered the book again with expedited shipping so I could get it for class. Cancelled again. I called customer service to find out what was going on. They told me that when I ordered the book for $137 the price had jumped durring my transaction to $138 so they had to cancel the second order... Okay... So I asked them to ship me a diffrent used copy which their website now had listed at 190. I also asked them to cover the cost for shipping since glitches in their website were causing me to get canceled orders. I was told they would only cover the shipping if I bought a new book for $207. Seriously? I asked to speak with a manager and was refused. I asked about price matching because the book new averages $151 online from competitors (not ebay but acctualy competitors like ecampus, barnes and nobel and Becks) They told me that since this was the only place that took student loan vouchers from my school this was my only option. I checked the rest of my books for this semester and they are charging at least $30 more for new books than any other site. My anthropology book is $256 from them but the average price is $133. Im filing official grievences with the school, my Alderman, and the City. TextbookX doesnt deserve another dime from the students at my school.
Lastly... Please read the 5 star comments and notice that the same sentence structure, style and voice are being used..."

"This is a horrible place to get school books from. The price is marked up ridiculously high, they constantly send the wrong books, and they have horrible customer service and shipment tracking. Two semesters in a row I have been sent the wrong books. This semester I tried returning the wrong book and they said that it was not their fault but either my fault or my schools and that if I wanted to be refunded for shipping the book back to them then it was my school's responsibility to repay me. The customer service representative, Jackie, would not stop talking over me or even listen to me as I tried to tell them that the book that I bought had a different ISBN number. Also last semester I didn't get paid for book I sold because their tracking numbers don't always register with the post office so the customer got the book, they got paid, and I didn't. I used to buy the books form here for convenience but not anymore. "

"
They don’t show phone number for the customers only email.
This is number where you can call 1-***-***-****
"

"To ALL POTENTIAL CUSTOMERS:
I beg of any of you NOT to buy from these thieves! I bought e-book that was a hard-to-find textbook (not available on eBay, Amazon, Chegg, nor any other e-store/store). There were only 2 options $50 for a printed textbook or $25 e-book. I got the e-book since my class is hybrid. When I opened the book, there were SO many problems:
1. No Table of Contents
2. No page Numbers
3. Horrible Formatting
4. No Chapter Titles- Not even numbers! (Says "chapter")
5. No search or find field

Given those factors into consideration, I could not complete my assignment and received a 0. I asked for a refund after telling them my issues, they said I read over 20% of the book. On my account, only 4% was read. Then they said it stated "non-refundable" CLEARLY on the checkout. That's an absolute lie. It had it in small print blended in with the rest. I asked that they keep good rapport and asked for a refund, because what they are doing is unethical. They left me a belittling email. I will NEVER buy or rent from here again. KEEP your hard-earned money and pay to rent somewhere else! I lost $25 for NOTHING."

"I would not buy from this merchant again. I picked them because their description of the book was "condition - used; very good". If this book is very good, I would hate to see what acceptable looks like. Other merchants were selling books for half the price I paid with descriptions that match the book I received. This book is just for home use, so it will have to do. I just wish I had seen this website earlier so I could have picked a different merchant to buy from the beginning. The only positive was that I received the book in one business day. Ordered on Friday and had on Monday."