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Product & services pricing
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Return/Replacement policy:
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1/5

2002-05-29

"WARNING: They were hacked by Zilterio and ACCURATE customer info including CREDIT CARD NUMBERS were divulged in emails sent by the hacker to persons whose information was hacked.

Although the purchase experience (over a year ago) went well at the time, considering the number of levels of security that must have (or should have) been compromised to reach customers' credit card info, coupled with the fact that TheNerds automatically retain all customer data (forever?) in such an insecure manner, it would be foolhardy to do any more business with TheNerds unless they

1) tremendously improve their security, and
2) offer customers the option to NOT have credit card info stored on their servers.
"

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5/5

2002-05-02

"I ordered a set of Altec Lansing 4100 speakers from Thenerds.net because they had the lowest price on the web and they had great shipping rates as well. I was prepared to wait the 5 business days for UPS ground but, I GOT IT THE VERY NEXT DAY!! AWESOME SELLER...will use again!"

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Overall product shipping and delivery process

5/5

2002-04-24

"I needed a SB Live 5.1 for my new Inspire 5.1 speakers. I looked around and they had the cheapest price - 40$ shipping too. I was very happy. It got to my house very fast too. Works great. Even now after the Audigy is out, the cheapest I can find it for is 30$. Im very happy with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

RS
4/5

2002-03-30

"Called and verified items (compactflash card and reader) were in stock Mar 7th.
Placed order, and was told shipping would be $22 (for 1 lb!).
Their site says that Fed Ex 2-3 day Air delivery was the norm.
Allowing for the weekend, I'm expecting the delivery around the 12th or 13th.

1/2 of my order shows up on the 18th (compactflash reader), the other 1/2 (compactflash memory card) ships on the 18th.
Called customer support, they weren't much help.
Ended up talking to Jay, the customer service manager. He acknowledged a mistake was made, and had a second compactflash shipped that day. He followed up by calling the shipper to verify the memory card would arrive before we left on vacation.

Had Jay not gotten involved, I would not have considered doing business with them again, but he was very responsive, thus allowing them another chance in the future.

"

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Overall quality of the company
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
N/A
Overall customer service
Customer service being trustworthy
N/A
Customer service being easy to reach
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Customer service making decisions on their own
N/A
Customer service resolving problems
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Customer service being knowledgeable
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

4/5

2002-03-21

"I found TheNerds.net through a MySimon search for an LG Electronics L1800P LCD monitor. MySimon showed a shipping charge of $25 but TheNerds site's showed over $50. I sent email asking if I could get the $25 shipping rate but have never received a response. I needed the monitor, so I ordered anyway. Confirming email was sent very quickly. UPS tracking information was available well within 24 hours, as promised. UPS indicated they got the package the very next day and I had my monitor in a total of 5 days, which included a weekend. The box contained exactly what I ordered, in fine condition and it worked perfectly. I thought $51 shipping for a 24 pound item to be excessive, but I would consider buying from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-03-13

"Good prices and inventory control on website. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-03-12

"Very good company. Ordered a set of Logitech Z560 speakers (HUGE BOX, 40lb), got a very competitive price of $140-something and only $14 shiping. Buy.com for example wanted $40 for shiping.
The item arrived directly from the manufacturer on time and in good condition.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process