"Great Experience... No hastles with web ordering, they sent a tracking number within 24 hours... Will purchase from these guys again!"

"Order a set of 6 Epson Cartridges without a hitch. They arrived the next day using standard shipping. Great prices and fast delivery. Can't ask for more."

"I placed an order for 6 packs of Canon Photo Pro borderless 4X6 paper. Their website listed as MANY in stock and would ship the same day. After waiting a week for their website to display shipping information (which it never did), I called on 2/13/03. They could not seem to determine if the order was shipped or not. They seemed to have no way to even find out. They charged my credit card on 2/6/03 (the same day I placed the order). I can safely say that this is one of the worst experiences with an online retailer. I am totally dissatisfied with thenerds.net. I will never place another order with them and consider them very deceptive in their business practices. Do yourself a favor and pass on this retailer."

"Canon S520 printer was ordered on Tuesday, shipped on Thursday and received the following Thursday. Very good for $90 + $6 shipping. However, tape on box was cut open on both sides on both top and bottom and the top was loose. Several of the cartridgeswere loose upon opening (I'm suprised they hadn't fallen out) and the instructions were used and torn. All hardware appeared to be sealed and taped and the printer works fine. Also, there is no packing slip-plastic envelop on side was torn open. This could be a return or refurbish, but maybe not. If you like everything new and unused in a sealed box this could be disappointing.
"

"Comment for Current Order:
---
Excellent same day shipping. Placed order on 10th Oct (Fri) and received on 14th Oct (Tue). Easy to use site, all smooth sailing.


Comment for Previous Order in Jan 03:
---
Good, shipped faster than expected. They goofed (maybe it was UPS at fault) on the address of 1 package, corrected immediately and shipped again."

"Very poor customer service. I placed an order today at 7:30 am for the GA-8INXP. Their website claimed they had nine in stock. At about 10:00am I called to confirm my order was not backordered and got a response saying "Your order has been sent to the warehouse" and was assured it was not backordered. Behold, now 8:30pm I check my e-mail and see a message from them saying "sorry your order is backordered". In addition I checked their website and found that they claim to have every motherboard listed on their website in stock. Its total bull. Read others posts, its true. They are liars. At least they are going to cancel my order with no hassle (hopefully)."

"Very poor customer service. I placed an order today at 7:30 am for the GA-8INXP. Their website claimed they had nine in stock. At about 10:00am I called to confirm my order was not backordered and got a response saying "Your order has been sent to the warehouse" and was assured it was not backordered. Behold, now 8:30pm I check my e-mail and see a message from them saying "sorry your order is backordered". In addition I checked their website and found that they claim to have every motherboard listed on their website in stock. Its total bull. Read others posts, its true. They are liars. At least they are going to cancel my order with no hassle."

"No hassles. Promptly answered questions. Have bought from the Nerds before and will buy from again."

"Good experience! Ordered CF card and readers on-line, received eMail confirmations and UPS tracking information. Arrived as promised on-time and correct price."

"Placed an order on 12/4 and IMMEDIATELY realized I'd placed it for the wrong item. Cancelled the order right away (the item I really wanted was backordered) according to the instructions on their website, which really amounted to putting the order on Hold. I then called first thing in the morning to confirm that they would cancel my order, which they claim they did. My credit card appeared to have been charged as soon as the order was placed (on 12/04)and as of 12/14/02 still had not been credited, so I called to follow-up. I was told the credit was in progress and to allow up to another 72 hours for it to show up. All in all, not a good first impression. I'll post back if my account does not get credited as promised, but it's not likely I'll try to purchase anything here again."

"It can't get much worse than this. I ordered a hard drive, they accepted, they charged my credit card, I called to confirm, they told me it was being shipped, then almost two weeks later they said it was out of stock. I called and tried to talk to a CSR to get a substitution, but no help, no luck, no hope. A truly abysmal performance--if you could get lower than "bottom of the barrel," thenerds would be there."

"This company "appears" to be in some serious trouble and is using a "sell, get credit card charged, delay, delay,delay status notification, then a sob story about back order, then a cancel notice, and maybe a refund in a week or so" SCAM to keep themselves floating.
This is not an exageration. I ordered six(6) hard drives that were listed in inventory on 12/2. Four different drives, two the same, six total. They IMMEDIATELY CHARGED MY CARD. The web site would not show any status after a week. I called. Spoke to a rep. who said he would have to find out from warehouse what status of order was and he would email me. That was four days ago. I sent emails to cust.service for 3 more days. Finally got this notice:

"Dear Valued Customer,

Sorry about the inconvenience. Currently we are out of stock on one of the products you've ordered. Because www.thenerds.net does not believe in holding our customers back from receiving their products, we have cancelled this product on your order. Hopefully this will provide the opportunity to find this product elsewhere. If you are unable to find this product elsewhere, please check back with us within the week. Thanks in advance for your understanding and we look forward to serving you in the future.

A credit memo for your Order, #162XXX-XXX013, has been added.

Amount: $198.98
Posted: 12/12/2002
Reason: Backorder
Note:

This credit will post to your credit card account in 3-5 business days. If you need a revised invoice, log into your e-account and follow the links for an official receipt. It will reflect the adjusted amount."
THE NOTICE SAID THAT ONE OF THE ITEMS WAS BACKORDERED. NOT ALL SIX. THIS IS REALLY HOKEY. What was even more suspicious was the fact that the hard drives were unusually low priced compared to what they should have been. Did they really sell out?? Was it an honest inventory mistake?? Who will really know. Just be aware that it is going on here at TheNerds.net. Very bad form , at the least.
Buy at your own risk. Consider this another warning. One company that never has let me down it twoyears of buying is Googlegear.com. Try them. You will be pleased.
"

"Short story - ordered product, received confirmation, waited a week and called. Product backordered, be here in a week. Waited a week and called. Product backordered, be here in a week. Dishonest/misleading...will not do business with this company in the future. Go Newegg!"

"We called to check if an item was in stock and they said it was. They then took the money from our account and notified us that the item was no longer in stock. We cancelled the order and they refunded the mony the next day. Then they took it out again and informed us that they only charged us once. We emaied them a copy of our bank statement showing they charged us twice and have only received rude or no communication from them since. Buyer beware, these people do not care about the accuracy of the info they give you. They only want your money. We will not deal with them again. We own and operate a computer store and know that the way they do business is not professional or honest."

"This morning I read your email. In your email you said I will
get one of the item today. I didn't expect to get anything
today because when I received your (automated) email with
tracking info, your site had one tracking number. I thought
everything was in that package, and was expecting to receive it
on Dec 3. I wish your tracking info email had told me something
like "only item XYZ was shipped"

*Why? because I had to call home to get someone to stay home to
receive the package.
If I didn't email you a complaint, and you didn't tell me, I
wouldn't know a separate package is coming today.

I know your tracking email said something about "order may be
sent from separate warehouses, may cause your packages to
arrive at different times."

If, every time another package is sent, an email would be sent,
so I know something is coming. (I know it is not a
requirement). Or at least, on the tracking email you sent, say
something like "only item XYZ is sent this time". So that
alerts me to keep on checking back.

I can't tell what was shipped from the tracking numbers.

1)Today, I got my charger.

2)Monday I will get one more? Please provide me the tracking
number. **I need to call UPS and have them deliver with the
Tuesay item so I don't have to have a person be in for both
days. Thanks!

3)Tuesay (Dec 3)I will get another one... I got the tracking
info on your email notification.

4)The recharegable battery was the one you cancelled due to out
of stock reason.

You can forward my email to your operation's head person, or
the system design head person and see what they say. Since this
is not your part, I guess. I like to see what their responses
will be.

2)I receive your email with tracking info on Nov 22, 02, and
received your email of "one of the item is out of stock and
credit it given" on Nov 25, 02. You are right, the next
business day, it's just on my side, 2 days.

I still believe I should receive an email if one of the item
was out of stock, and ask if I want to rest of the order. After
all, who wants to order just the camera, charger, disk, but no
rechargeable battery? How many people don't bring a
rechargeable battery with them when they go out to take
pictures?? Sure, you could say it doesn't need the rechargeable
battery for the camera to work. So if you are taking digital
photos on a trip, don't bring another rechargeable battery when
you go!

Your site offers a very good price. I rather spend a bit more
and get everything at once. I spend time to look for a merchant
who has all the items I wanted before I order, it's just a
waste of my time when they are still out of stock at shipping
time. I will let others judge. :<

Thanks for your offer on the "out of stock" item......Let me
get the other items first.
"