"Firts-time customer. Found desired product on their site at reasonable price. Site looks great, reputable. Husband ordered a Nikon flash unit for me as a birthday gift. Post-order call from DH revealed two options on product: for non-digital Nikon or for digital Nikon. Order item was changed to digital. We got email confirmation that order was processing. However, we've had a few complications and some trouble with attempts to communicate to resolve them that have delayed the order. It seems we have finally gotten things straight on both ends and Digital Hunter is sending our order. One of the issues was that the flash unit we ordered was discontinued. Because of the delay and confusion, they've offered to upgrade the flash to the newer model, which is very much appreciated. Digital Hunter service staff appear to be very knowledgeable. Our experience may not be typical, but for this order, communication after the initial transaction could have been better. "

"Grate company. Nice people. Communication and explanation about the product was wonderful. Next day fast delivery."

"First I called to verify that the product is in stock, the answer was yes. So i went ahead and ordered it. I get a call back in about an hour after i placed and paid for my order. BEN, from sales, called me and told me that the camera i paid for is going to be from Japan, and the menu is not going to be in English, and that it will take 20 days to get it in. HAHA! So then they tried up selling me into something else, much more expensive. I told them that I'm not interested in what they offered me, so 1 min later i get a 'order canceled' email. I would not deal with them, they are dishonest! Please read reviews for '24hrdigital', and 'ajrichard', they seem to be all in the same boat, possibly same owners...
Prof:
Items Ordered:
----------------------------------------------------

Canon EOS Rebel T3i Digital Camera Body W/ Qty: 1
Canon 18-135 IS lens
5% off your entire accessory purchase! Qty: 1
----------------------------------------------------

Shipping: $0.00
Tax: $0.00
Total: $949.05


HERE IS PROOF OF REAL BLACK MAIL!!!

o Digital Hunter ****@****



to

Oleg Geydman




date

Wed, Jun 15, 2011 at 3:58 PM



subject

Re: Important Information About Your theDigitalHunter Order

hide details Jun 15 (2 days ago)

Give me a call when you get a chance ill see what I can do on getting the usa model and hopefully get a nice rating out of you.

From: Oleg Geydman

Sent: Wednesday, June 15, 2011 3:54 PM

To: Info Digital Hunter


- Hide quoted text -


Subject: Re: Important Information About Your theDigitalHunter Order


- Hide quoted text -

all i wanted is what i paid for, which is a t3i with 18-135, as advertised on your website.

when i was told that for that price the body comes with Japanese language and it will take weeks to get it in store, it sounded like a lie.

i don't think that you can fix that..."

"problem solved. thanks you for fixing. "

"My first experience with The Digital Hunter is awesome! Excellent customer service. The rep I spoke threw in an extra battery for the camera I ordered because I was a first time buyer from their company. I would definitely recommend The Digital Hunter to all my friends, not only because they have great customers service but have great deals on all their products. Thank you again for a great first time experience."

"Very happy with the costumer service. fast delivery."

"had an initially negative experience but josh called me and made it right. recommend for this reason alone. about to buy a camera with them. stand by for expanded review"

"I am very happy with the customer service provided, the agents were very knowledgeable and answered every question i had. I dont know how fast thew shipping is yet as i just ordered it, but i will let you know when it does come in. By he way I purchased the Sony HVR-HD1000, and i am so ready for it."

"Spoke w/ Customer Service Rep, Ben. Outstanding assistance. Highly recommended. "

"I ordered a digital SLR camera from the Digital Hunter and when I spoke to the customer service rep, Josh, I thought he was very helpful and answered all my questions about my order."

"Purchased 2 batteries a week ago, received an email that they were back ordered and Ben, one of the CSR's at The Digital Hunter were kind enough to resolve this issue in a timely manner. Would highly recommend shopping here."

"I purchased a Nikon DSLR camera, and wished to exchange it for another camera.They were extremely helpful in handling the exchange. Great Customer Service! Would certainly buy from them again!
Thanks,

Steve"