"My experience was very good got it ASAP which is what I like."
"Overall, good. I have bought from them before, and was very satisfied with the last purchase, a large Laney 4x12 cabinet. This time I only needed a small part, a truss rod cover. Not many shops carry the Gibson Historic parts, so I was glad to go back with repeat business. My complaint is this: the part weighed nothing. Shrink-wrapped on a bit of cardstock. An ounce or two? But the shipping was over nine dollars. That's too much. I will be hesitant to incur such high shipping charges again, unless, again, I can't get the things I need elsewhere. I must say that it did arrive quickly."
"Great service, reasonable shipping, great selection. This is a quality merchant, please shop here."
"Everything was great. Quick online and telephone support. My guitar shipped next day and arrived in great condition. I look forward to visiting the store in person soon!"
"Shopping online at The Music Zoo was a wonderful experience. They shipped so fast and I received the product the next day after ordering! They were the only online store who had the specific guitar strings I needed in stock. I am very impressed and will shop with them in the future. Thanks Music Zoo!"
"It was quick, and efficient, no hassle or trouble. Good customer service."
"Outstanding experience from start to finish! Great website, prices, customer service, shipment, everything
Bought a Fender Custom Shop guitar from them, shipped to Switzerland. No problems in any way. I can't recommend them highly enough. "
"The Music Zoo went above and beyond with their customer service, offering to track down a needed guitar pickup. They even included a set of pickup rings to my order no charge. Great experience all around, and I'll use them again when I need a specific pickup."
"second guitar purchase..a computer glitch caused me to not get what I ordered. A week after ordering I called and was informed that the guitar I'd bought was actually sold out. The attendant was kind and understanding, but I was disappointed. I was given a credit on my purchase and assured that I would get the very next gibson gold top 60's tribute that comes in. Now I don't really expect this to happen, but it would be nice. I will be pleased if it is actually set up to play.... thanks, Bob D."
"I ordered a P-90 guitar pickup cover from The Music Zoo and received the correct item in brand new condition within three business days. Their communication was quick and thorough. The price for the pickup was the cheapest I could find for a new cover. Big thumbs up for The Music Zoo."
"Great prices on quality products. I will be doing more business with them. Thanks!"
"I ordered my Joe Barden pickups from Music Zoo. They're one of the few retailers that can sell them. The shipping was free and surprisingly fast! I love my Barden Pickups!"
"The Music Zoo has a very good selection of guitars. I´m happpy that I found their website as Guitar Center could not fulfill the delivery of this specific guitar I wanted. The guitar was delivered in a very good packaging in order to eliminate the risk of damages during shipment. The only remark I have is that once I placed the order, I got the confirmation email, but it did not give any information about the color of the guitar that I chose. As an example I got this infor about the purchased item, "Jackson USA Select RR1 Randy Rhoads", but it did not state anything about that it was snowwhite w/black bevels. Thus I immediately sent an email asking that I bought the correct item. I did not get any response, but when I called they knew exactly who I was and confirmed the color etc and then I got excellent service. So in summary, I strongly suggest to include the color in the confirmation email so one know exactly the ordered item.
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"I am glad to say that Music Zoo went out of their way to correct a mistake that was made with my order. They contacted me in a timely manner and offered to correct the error at their expense. I am pleased to see that there is one music retailer that cares about their customers and seeks to keep their business.
I cannot recommend them more highly. "
"The Best!!! I bought a used Heritage H535 and left two of my old guitars on consignment. They were up on the website within a week and sold within two weeks. I couldn't be happier."