"The pricing was great. The delivery was on time. But the customer service was... outstanding! Richard was very helpful, finding product statistics, giving advise, even ordering products he did not carry. I would recommend "The Pond Outlet" to anyone looking for pond related equipment or supplies."

"Excellent Product. Converted a 2 inch pond pump to the 1.5 inch more efficient, but more powerful mode. Watched the video online, spoke to Richard (Excellent and knowledgeable) and was a piece of cake to convert. It only took about 15 minutes from start to finish and most of that was drying time of the pvc cement. For those that have been using the Aquascape 3000 pond pump, do yourself a favor a upgrade to the Aquasurge 4000. Great product, FAST/FREE Shipping, had in 3 days from date of order. Excellent company."

"Outstanding website. Easy to find my items, drop it in the basket and then check out. The Pond Outlet is the only site that I could find the pump pre-filters for my PondMaster pump. I am very happy with The Pond Outlet and I will return when the need arises. Prices are reasonable and are even cheaper than a local pond supply store including the shipping costs!"

"My great over-all satisfaction with the Pond Outlet is in large part due to the kind and patient persistence of Richard Ross who bills himself as the "Pond Meister"

He answered my first e-mail to the Pond Outlet in which I was pretty bellicose about the fact that there were no measurements listed with the various models of pond pumps. My pique was due to the fact that I have a very restricted space into which to fit a pump. So, choosing a pump has to start with the size and shape of the instrument. All of the pictures of pumps had statistics about how much water was moved and what power was needed to operate it but NO size measurements.

Richard answered my queries and was very patient with me. The patience eventually paid off with him giving me a couple of recommendations. A couple of days ago I got delivery of the pump I had ordered and after getting the needed tubing I got the pump installed today and it is working GREAT!

Thanks Richard and The Pond Outlet!"

"No store in Santa Barbara carried this pump and the others I tried, didn't work well. I received the pump, plugged it in and hit the switch. A lovely stream of water spilled over the top."

"Not only did the Pond Outlet have the best price for the item I purchased, but the efficiency in filling the order was exemplary. I placed my order online at 5:45pm and it was packaged and shipped out by 6:15pm the same day. The package arrived in 3 days. You can't ask for better service from any retailer. I highly recommend The Pond Outlet. In my opinion, they rate A++ for customer satisfaction.
D.Green, Lakeland, Florida"

"Overall, the experience was great. Easy to use site and part was received in a timely manner. The part was exactly what we were looking for."

"Excellent service, Richard Ross was quick to return my calls and responded to my email inquiries quickly-great followup. Much appreciated!"

"It was very easy to find what I was looking for and order. The different payment types were very useful. I received my order quickly and the value of the items were cheaper than other places. I would order from Pond Outlet again!"

"Very good. I order the wrong pump, and they were very good about taking back the pump and getting me the correct pump"

"Excellent:
*Your web site is easy to use.
*You have a wide variety of products (compared with retailers in central Wisconsin) that I was able to consider.
*The price seemed very reasonable, especially compared with local retailers.
*The product picture/description were very helpful.
*The product was delivered quickly."

"Extremely fast service! Our pond filter was not working and we were in the midst of 100 degree weather. We put some small bubblers in to aid our koi, ordered the pump on Friday and received it Monday! Our fish survived thanks to the prompt service. We will probably be ordering some accessories in the near future."

"Very happy with the products and the store. Wasn't happy about the additional $100 of brokerage fee paid to UPS. Not sure what the store could do about it other than using a different courier.."

"I have nothing but good things to say about The Pond Outlet. Every time I call I get all my questions answered and any problem I run into with my pond they sell any and everything to fix it. Great bunch of guys, and I will keep buying from them...

Thanks,
Kenneth Parham "

"I received my order in less time than expected. I would recommend to anyone in the future."