"I checked the decline button for the lift gate service and the shipping was advertised as free but I was charged $55.00 anyways? Still a good deal regardless. If I am contacted by wbstaurant and they take care of this issue or at least explain why I was charged then I will leave another review with the excellent update if any? "
"I have ordered these skillets before. The product is wonderful. But I can't believe in this day and age your shipping cost is almost $20. "
“Thank you for your feedback! We're thrilled to hear you love the skillets and have ordered them before! As a wholesale website, typically the more products you buy at a time, the lower your shipping cost are per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. ”
"Great stuff. Start my morning right with some hot tea. GOOD SERVICE AND FAST AS WELL. Overall good price. Love you guys. Jeanne`"
“Thank you for the 5-star review! We're thrilled to hear about your great experience and look forward to continuing to serve you.”
"Need a Sign to say Handle with Care Glass Bottles "
“Hi Sandra, thank you for your 5-star review! We’d love to hear more about how your product arrived. When you have a moment, could you email us at help@webstaurantstore.com? We’d appreciate your feedback. Thanks!”
"Poor customer service response "
“Hi there, we apologize that you had issues receiving information about our plus program. We would like to help you with this, please send us an email at help@webstaurantstore.com”
"45 bucks to ship four spoons that cost 27 dollars total!? Never again. If I could cancel this now I would."
“I understand your concerns regarding our shipping and handling charges. We calculate these fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”
"She was absolutely perfect and very helpful. That’s some good customer service. And your prices are the lowest that I could find. I will definitely be getting my baking soda and citric acid from here and here only.!!"
“Thank you so much for your amazing review! We're thrilled to hear that you had such a positive experience with our customer solutions team and that you found our prices unbeatable! We look forward to working with you in the future. ”
"The last 2 orders on Lucky Leaf pie fillings has been dented cans. We have trouble opening them and would prefer if you made sure the cans were in good condition. "
“Hello, thank you for sharing this feedback and we will share this with the appropriate department. Please reach out to our Customer Solutions team so we can resolve this issue in your order. ”
"Excellent quality, price and very quick delivery. We love it!"
“It's wonderful to hear that you have great experience shopping at WebstaurantStore! We look forward to working with you in the future. ”
"I have ordered cake supplies from them. I found the price to be fair and the product arrived safe. I highly recommend this site to buy your supplies. "
“We are so glad to hear you found what you were looking for at a great price and that your order arrived as expected. We look forward to continuing to earn your business. Thank you for your 5-star review!”
"Fast easy ordering for my perfect product."
“We are so glad to hear that you found the perfect product and that our ordering process was fast and easy. Thank you for your review!”
"EXCELLENT customer service, She kept me in the loop the entire time while the manufacturer researched replacement parts. I wish every business I deal with had this level of customer service. TOP NOTCH!!!!"
“Hi Kara, thank you so much for the kind words and the 5-star review. Please know that we have shared your review with Gracia and her leadership team. We look forward to continuing to serve you and your business. :)”
"amazing....so much patient help"
“Thank you for the 5-star review! We’re glad to hear you had such an amazing experience ordering with us.”
"I purchased these to make to go freezer meals without having to worry about moving it to a plate when I microwave them. They have worked perfectly and make my freezer look so organized. Ordering another 50 now. "
“Thank you for sharing your experience purchasing from WebstaurantStore. It is great to get your feedback and learn that you will be a repeat customer! ”
"So surprised to receive my order so quickly. And I needed those pans! Thank you! "
“We are happy to hear that our shipping exceeded your expectations! Thank you for the review, we look forward to working with you again in the future. ”
A rep from WebstaurantStore, WebstaurantStoreRep, has responded:
“Hi Tony, we apologize for these issues. I see you haven't had a chance to connect with our Customer Solutions team yet to resolve this issue. Please contact us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat. so we can look more into this. ”