"I ordered large pho soup bowls that only came in sets of 12. The shipment arrived quickly within a few days. The bowls were packed in two sets of six stacked with thin sheets of tissue paper. Two of the bowls on the bottom were broken and it seems they may have been broken prior to delivery. Six stacked bowls were placed on their sides in a box (equaling two boxes) and then placed in a larger box.

The bowls are average quality. When i called customer service and explained what happened the agent provided two options. Request two samples from the manufacturer if available or credit the amount of the two broken bowls. I requested two replacement bowls.

I received an email reply fairly quickly and found that i would be credited. I ordered with the understanding that i would get 12 bowls and should be able to get replacements for broken items. Customers need to be made aware of this, but if they were they probably wouldnt purchase from this site. Go somewhere else."

"I ordered small, disposable side-dish cups, but since the shipping was so expensive, I added a bunch of other stuff to make it cost-effective. The items came fast, but were overpackaged and there were no lids for the cups. I contacted customer service and showed them that in the item's description it showed the cups with lids in the photo, but they said I had to order it separately and refused to help me in any way with the insane shipping costs I had to pay to get the lids. They didn't even admit that it was a bit confusing on their part to show the cups with the lids on them in the photo. I got the impression that they really don't care whether I shop there ever again, which I won't."

" If you can find your product ANYWHERE else I suggest you do so. Half of my initial order did not arrive, when refunded it was inadequate to cover cost and shipment of the item.

Interesting that overall rating is better than 4 stars when they receive nothing higher than 3 stars for any individual category..."

" Beware of the webstaurant store. I purchased 6 stainless steel food warmers, which developed rust on the stainless steel inserts in less than 3 weeks of usage. The stainless was obviously of very poor quality since high quality stainless steel will not readily oxidize. I called them to complain and they basically told me that I needed to scour off the rust spots with steel wool.
How ridiculous, especially considering that food directly contacts those inserts. They would not stand behind their products so I called my credit card company, which refunded my purchase and shipping fees. In addition, I have filed a complaint with the FDA against this operation.
READ ALL OF THEIR NEGATIVE REVIEWS AND AVOID THIS COMPANY AS THEY ARE VERY DISHONEST."

"I purchased two small items and was charged over a hundred dollars shipping for these. They ship slowly! Won't arrive until a week after shipped.

I am not able to account for what seems like an exorbitant shipping charge, to me.

The website seems to assume you'll be ordering an oven, and makes you agree that you'll unload their truck. It's too bad they don't have a realistic ordering and shipping system in place for small items.

I discussed this with customer service which did not clarify the reason for the seriously overpriced shipping. I requested the option to complain and was told that they do not accept complaints!!

So far, not a good experience. Hope this helps someone else."

"I ordered the Infinity Silver Glass Charger Plates from Webstaurant Store. They arrived on time and well-packaged. Unfortunately, the packing slip and the order was for silver. I received some beautiful gold ones. Called customer service. Immediately, they provided a plan to ship the silver ones. The process was easy and the customer service people responded immediately. The silver ones came almost overnight. They are gorgeous and set a beautiful table. Because of the ease of return and customer service, I placed another order from this website. Thank you, Chris and Sarah in customer service. You are great!!!!"

"Don't let the seemingly "affordable" prices lure you in. If you want to return something, they will charge you a restocking fee of 20-30% PLUS shipping costs. My latest experience with WEBstaurant Store will be the last. I specifically purchased 20oz-capacity square bowls to showcase my soups and curries. I needed at least 16 oz. capacity, so I gave about 4 oz. of extra capacity. Description states that the capacity is 20 oz. Well, when I received the bowls and tried to measure the capacity with water from a measuring cup, the bowl could NOT fit 20 oz. of liquid. In fact, it would only fit 16 oz. of liquid. The product description on their website was so unreliable - it was off by 4 oz. When I emailed a customer service representative my situation, they said that the description is only an "approximate" value. How can you be off 4 oz.? That is a huge discrepancy that makes a big difference when you are trying to be as exact as possible. In the end, they charged me for a restocking fee of 20% and return shipping, even though their product description was incorrect and misleading. Please, just stay away from this store and buy from somewhere with better customer service and return/refund policy!"

"The majority of my equipment I bought from Webstaurantstore. Why? Because I rely on them, and I like their service. A month ago I ordered Avantco Chest Freezer 8 cu.ft for my pizzeria. In a week time I've got the freezer, but it was in not-working condition. I hate to be involved in to returning routine, but nothing to do: I found the info on their site of how to proceed further. When I counted how much it's gonna be to return the stuff (transportation, restocking fee etc), I was almost in a panic, but anyway I decided to call them. Fortunately, the people of their team were very attentive to my problem and proposed to bring me another new freezer with no charge at all + the old (non-working freezer) will remain at my disposal. The company brought the replacement very quick, so I want to say Thank You, guys! Next time I will definitely order from them and will make referrals to my friends."

"The price was fair and the shipped pretty quickly as I am in PA same as them, but when the product wasn't ideal as the seams were glued on the stainless steel blender, I returned it. Didn't even open the main box, and I am slapped with a 30% restocking fee. 10% more cause I am not a restaurant. Ridiculous. buyer beware go somewhere else the extra cost is worth it if you need to return it for any reason."

"I'm writing a 5 star review because the unit works perfectly. The customer service of WebstaurantStore is the best! They also have the best prices around as I did research on this for quite some time. They answer all my questions and or concerns very quickly. The Continental Refrigerator 2R-GD 52" Two Section Glass Door Reach-In Refrigerator - 48 Cu. Ft. is bigger than our other unit and we love how much space it has. Another feature we love is that the doors stay locked open in certain positions as our other unit the doors are always trying to close on you while getting product out."

"I'm surprised by the negative reviews here as my experience has been quite the contrary. My first dealing with this company was in 2013 and although they did ship the wrong color in one of the two items I ordered shipped to me in Canada, when I called them they promptly sent me the correct item at no charge and told me to keep the one sent wrongly. No arguments, no hassle.

On the second occasion, I ordered 3 of a certain item recently and it was sent correctly and fairly quickly. The item, which was very inexpensive compared to similar items elsewhere, seemed to be of lower quality and 2 of the 3 broke down within a short period of time. This was obviously a manufacturing problem and not their fault. Despite that, when I called and spoke to someone (Sabrina), she had a great attitude and listened to my concern and looked into options to help me and eventually offered me either a replacement or full refund. I chose the refund option and they refunded my full purchase price including shipping. They did not even ask me to send the broken items back for verification. Also, during the whole process, they both answered the phone quickly when I called as well as answering emails quickly with detailed answers to questions. That is a rare thing in this day and age when people don't seem to read your messages before replying.

After these two experiences, I can't imagine a better level of customer service. What else could a customer ask for? Now, my items were of relatively lower price (my order was under $200 on both occasions), if that matters."

"I spent over $5000 a month ordering from them to our juice bar. Each order was missing items. they refused to give any money back or send my items. the truck driver told me that the drivers are stealing items from the truck before delivery and when deliver they say to customer that they don't have time to go through order because they have other deliveries. They make you sign paperwork and websturant will not honor any claim because you signed this paper. After, at 3rd delivery I went through the entire order and was missing 8 items, Still trying to get my items/money back. Instead to running a restaurant I am now working full time sending paperwork to this website in order to get my items or money back. DO NOT WAISTE YOUR TIME OR MONEY this is a professional fraud."

"We had a terrible experience with WEBstaurant Store. We ordered 2 sets of casters from this website on 12/14/15. Their website and confirmation email both stated the items usually ship in 2-3 business days. I contacted their customer service when I had not received any kind of shipment notification by 12/23/15. Their customer service informed me that it wouldn't ship until after the New Year, with no reason given or apology offered. Their second response informed me it should ship by 1/8/16, which would already almost be a month from the order date.

On Friday, 1/8, I received an email informing me the item would ship the following Monday or Tuesday. On 1/11, I received an email that they were pre-charging my card so they didn't lose the authorization since the items had been so delayed. On 1/13 (now a day after the latest shipping day they had given, which was also the 3rd time frame we had received), we finally received shipping information. When the tracking info hadn't even moved from "label created" by 1/17, we contacted them again. This time they provided different tracking info and again offered no apologies for the delay, continuously blaming the manufacturer, saying they sometimes don't update them or give them the correct info. According to that tracking information, the item was delivered to California (we're in NY) and we had to contact customer service yet again. They said it seems the manufacturer was moving the product. They did issue us a $50 store credit, which we would never use given how horrible our experience has been. They finally sent the item out on 1/20 with the original tracking info we had received a week before (1/13). The item was finally delivered on 1/22, more than a month and a week after we had ordered it and after contacting repeatedly.

We managed to find a replacement in Home Depot before the item arrived for far less ($9 each instead of $128 each). I tried to process an return through their website, but it was rejected because it was over 30 days, even though the item didn't even arrive until 39 days after the order was placed. I contacted customer service again to process the return, which they were happy to do, with a 20% restocking fee. I refused, asking customer service why I should pay a restocking fee on an item they delivered late and for which they continuously gave me incorrect delivery time frames. They offered no apologies, repeatedly blaming their manufacturer, who they claimed didn't give them correct time frames and over whom they had no control. Then, why do business with that manufacturer and why is this the customer's problem? After 15 minutes or so of arguing, customer service finally apologized and waived the restocking fee. I shouldn't have to fight a company to get them to handle their business properly. Never again. "

"My past experience with Webstaurant Store has been fine. I've ordered small wares for my restaurant and everything usually came in a timely manner, w/o damage and for a good price. My restaurant needed a new counter oven. I checked out Webstaurant and it had the size oven that we needed at a good price. I ordered it before the end of the year. Our oven was on it's last leg so time was of the essence. The new one arrived about 10 days after ordering with a broken oven door. I contacted Webstaurant and they sent a replacement again another 10 days and it arrived shattered also. They didn't package with Styrofoam, just bubble warp and small air bags in a tight box. We also discovered that the oven racks did not ship with the oven making me wonder if what I received was a return? I contacted Webstaurant again sent a picture of the damaged door and let them know that the racks were not in the oven. I asked for express shipping. They were hesitant, but they did ship 2nd day air and only the door. Two day air should have meant a Saturday arrival, but they went on the cheap and shipped 2-day weekday only so it arrived on Monday. The oven racks were shipped some other fashion so we have an oven, with the door and no racks a full month after ordering. If you need something in a timely manner DO NOT order from Webstaurant Store!"

"Worst wesite to buy. If you need to change/ return or anything they'll charge full 20% of your order. I've bought an immersion blender that turned out too heavy for my purpose and paid $620 for it. Well, just to change for another size blender they are charging $120 . The box is pretty small tho. It seems like they're trying to make money off you when charging/returning too. It is really something you dont want when buying online."