"I must admit, my first experience with Webstrauant was positive except that my shelving unit was missing a split sleeve and had to use duck tape to finish installing the last shelf. The company sent me 4 split sleeves after completion. I left a nice review because my delivery was so fast. I placed a second order and once again, split sleeves were missing from my order and the fact that I had other issues with the posts that were ordered. I had missed one post in my order and charged $17.85 to ship it which arrived the same day with the 3 posts. 3 posts came with inserts for foot levelers, but the solo one did not. Tried reaching customer service by email, but they stopped responding. I still do not have my split sleeve after 6 days and my last shelf sits in my living room waiting to be made whole. There is NO phone number to try and reach upper management. I guess small customers like me are no problem to lose, but I wonder how many customers who read this may have been a big fish. Beware of this company! If anything goes wrong with the order, you're at their mercy whether you're going to get what you paid for. Shipping is another issue completely. Good Luck. I guess duck tape has to save my day again.
I have been contacted by a real person with a phone number! Although this transaction was a fiasco of blunders, I have received some compensation with shipping and 2 parts missing have been shipped out. This company has some work ahead to regain my trust and confidence. If it weren't for my constant emails and possibly this review, I doubt this resolve would have been done. VO from NY"
"I bought 3 tablecloths (72"x120"). When they arrived, they had a seam. The seam is not down the middle, but about 2' from the side. I learned I should have read the faq. The seam was disclosed in the faq instead of the description (not cool). I learned their restocking fee is 30%, plus shipping (not cool). So, I bought 3 tablecloths at $17.49 = 52.47. I paid $23.27 shipping. I would have to pay return shipping; I assume at 23.27, plus a restocking fee of $15.74. That means I pay $62.28 to get my partial refund of $36.73 (not cool).
This is a good reference for shopping brick and mortar.
Rod Ocmond"
"I ordered 9 items from them. The quality of the product is very good and the price is very low. It took only 2 days to ship to Los Angeles ( standard shipping). The best deal I can find online."
"I order two sizes (9" and 6") of the SAME brand and SAME color plate, bone/ivory, for a wedding reception. They came in two completely different shades. Not slight, but rather VERY different. The larger one looks beige next to the smaller one. I thought I would exchange for both in WHITE, but I was told I would have to pay a 30% restocking fee plus my own return shipping. By the time I do that, I will get practically no money back, so I'm just keeping the plates. Now I have to reorder them but I don't think I will from this company. I'm afraid the white would be two different shades as well, somehow. "
"I ended up ordering quite a bit of tablewares including plates, cutlery, glasses, linens and other items for my wedding from WEBstaurant store, so I'm not writing this as someone who wants to burn them down. But my experience shopping with them got a lot more confusing when it came to figuring out shipping, and makes me hesitant to use them in the future for such big orders.
Namely, the amount you are charged for shipping is not fixed and varies wildly (and opaquely - there is absolutely no way to tell any of this on the product page!) based on what you place in the cart. I saw that the shipping on my $300 order had risen to nearly $50 with the addition of a few items so I started playing around with my cart. I had thrown a few small orders of napkins in, and imagine my surprise when I discovered that each individual pack of 50 napkins (base cost $4) added over $4 in shipping costs to my order! On the other hand, each pack of 50 shot glasses I added to the cart REDUCED shipping costs by around $1.25, making them considerably cheaper than I was budgeting.
Figuring all this out once I had a full cart of 20-25 items added another half an hour to my shopping time and I didn't even want to continue looking for more items once I had figured all of this out, since the true cost isn't really reflected on the item page. It is frustrating that a store that serves so many customers would have such a weird and inconvenient element when it comes to ordering from them."
"My business has been dealing with Webstaurant Store for the last 2 years and their customer service is consistently some of the best I have ever encountered. And I have dealt with a lot. They take returns no questions asked, replace anything damaged with little hassle, and the phone support are the friendliest and most helpful people. Because of this I have moved more of my orders through them. Cannot say enough!"
"I ordered a new oven from them that arrived DAMAGED, there were MISSING PARTS (the legs of the oven [I had to call them to get these and wait until they arrived in order to even set the oven up]), and the oven completely stopped working within two months. Got in contact with them multiple times over the course of a week, each time speaking to someone different to come repair the oven. They said they would send a technician over to fix it, but no one showed up or even returned my call on the day that they were supposed to come. Absolutely terrible customer service. I am never ordering anything from them again and I would advise anyone who reads these reviews to stay away! I honestly wish I could give them 0/5 stars."
"Ordered - Safety fencing. When we tried to install the first roll - it ripped just picking it up to put on posts.
Tried to return the other 4 unopened/unused rolls and they would not respond after their initial contact. I complained to PayPal and of all things...paypal decided in their favor!! ~~~ WHAT? I can not even view online why paypal came to such decision... but something is up with that for sure!!
I"
"Long time customer, very disappointed with purchase. Will not buy from vendor again. Ordered a New Panini Press that was a returned item. The item's box was ripped and unsealed. Contacted customer, provided photos but was told item was brand new. They can't explain why box was ripped and no protective grease on the grill."
"Ordered a square 36" table cover for a square table with legs approximately 36" apart. Table cover came with plastic feed to go under the table legs. They were stitched in a rectable with about 12" of space on the two sides with a long gap on the other. Clearly this was a manufacturer's defect. I contacted Customer Service, provided photos, and was told that they would contact the manufacturer. They contacted the manufacturer who apparently said that it was installed wrong and that i just need to put the plastic feet under the legs. I thought it was obvious that 12" will not be able to stretch to 36" so i informed them that the need to look at the pictures and they will realize it is not user error. They said they would reach out to the mfg. again. 10 days later... still no response.
My expectation is that they would honor the purchase between myself and webstaurantstore.com as a transaction between two parties. I did not purchase from the manufacturer directly, so i dont believe they should be responsible for solving my problem. I think webstaurantstore should pay to have the cover shipped back to them, send me a new one with no problems immediately, and use their own time to recoup any remuneration from the manufacturer.
They are definitely not a company that stands behind their products. If anything in your transaction goes wrong, expect them to run away and hide. I will NEVER buy anything from this company again. "
"After reading some of these reviews I was very hesitant to place an order with Webstaurant Store. I went ahead and placed my order online for a stainless steel sink, 48" shelf as well as faucets for our new sink. I received my items just 7 days after placing my order. The sink arrived packed on a skid and crated. The sink was also wrapped in shrink wrap. Everything went smoothly with the exception of not receiving the sink leg braces. I called customer service as soon as I realized they were missing in shipment. The gentleman was very helpful. I received them via FedEx within 24 hours. WOW! Impressive! No complaints on this company. I will use them again if needed. "
"Very smooth transaction – received what I ordered (three boxes worth of different items, all consumables/food) and all were delivered promptly and exactly as I ordered. Each item was wrapped separately and packed well (a few were glass, so glad they arrived safely). Email communications were timely and delivery was via FedEx Ground (received the usual emails from them as well). Before ordering from this site, I checked online reviews and wondered if I should not order from the site/company, but the prices were compelling so I took a chance. Did note that the shipping for a few items is a bit high, but if you order more than 2-3 things, it balances out. Before check-out, the online site shows their return policy and advises that some equipment was not suitable for home use. Not sure why other reviewers who gave dismal ratings as my experience was positive – I will return. BTW, this survey site is hard to use..... did not accept my Don't Know responses. and the check box of if the store asked me to write this review should have been a yes or no............ again, not a great site."
"We purchased a Stainless Steel Prep Table for our kitchen that goes very well with our Stainless Steel appliances. We get more compliments on the table than on the other expensive items in the kitchen. WEBstaurant is great to work with and we will definitely do business again as well as recommending the store to others."
"I Place Thousands of dollars worth of orders with webstarurant not exaggerating probably 2-4 thousand a month every month. THIS COMPANY HAS LOST A LOYAL CUSTOMER BECAUSE OF THEIR POOR POOR EMPLOYEES< THE CUSTOMER SERVICE HERE IS SO BAD AND JUST WRONG WHY WOULD YOU EVER ORDER FROM THEM> HANDS DOWN THE WORST COMPANY I EVER DEALT WITH IN MY LIFE, THE ONLY WAY I WOULD USE THIS SITE AGAIN IS THEY FIRE EVERYONE, AND REHIRE NORMAL AND POLITE PEOPLE WHO TALK ON THE PHONES LIKE PROFESSIONAL ADULTS AND NOT LAUGH IN YOUR FACE. I BET THE OWNER OF THIS COMPANY HATES HIS/HER COMPANY PROBABLY USES AMAZON !!!!"
"I just had a really negative experience with this company. I ordered about $100 dollars worth of merchandise. The shipping was about $30 bucks, so the total was about $130. Unfortunately, there was a typo in my shipping address. As a result, the shipment couldn't be delivered. The shipment was still in transit when the error was discovered, so I contacted the Webstaurant Store to fix the issue. I think that most places would be happy to fix the problem -- it's just a typo, probably happens all the time -- and would just send a new shipment.
The Webstaurant Store, however, saw an opportunity to really stick it to me. I was required to place an entirely new order, pay the $30 shipping cost TWICE (once for the old order, once for the new), PLUS an additional $30 for return shipping, PLUS on top of everything else, they made me pay a $30 restocking fee! I was out $90 when it was all said and done -- my $130 order was now $220. I know the typo was my fault, but come on! When I have had shipping issues with other online retailers, they just correct it and send the order out again. It's not like the merchandise was lost.
Needless to say, I won't be shopping at the Webstaurant Store again."