"I purchased a replacement part on WEBstaurant, relying on the dimensions posted on the website. But the product was not the same size as the dimensions from the website. When I complained they said that the dimensions on the website were "nominal" and that it was my fault that I relied on them. Because the replacement part would not fit, I wanted to return it, but they will charge a 30% restocking fee and I must pay shipping."

"I have placed a few orders with this company. For the most part they sell what they advertise. A lot of the equipment is lower quality but the price is cheaper. The problem I have is if you have an issue either with shipping, fulfillment or other there is no phone number on invoice, receipts or easily displayed on website. "

"I paid for UPS Next Day for a time critical delivery.
This is often 2 to 3 times UPS Ground shipping.
They then shipped it UPS Ground.
UPS confirmed this with me.
That is, the order was shipped UPS Ground, not NEXT DAY.
(Essentially they skimmed and pocketed the money.)
After the better part of an an hour online and on the phone they finally offered to refund shipping difference.
But my time critical delivery and the business meeting it was intended for are sunk."

"Purchased a part for my Robot Coupe - the web page was deceiving and it was misleading. The blade did not fit my machine. Contacted customer service and they told me too bad. Send it back and there is a 20% restocking fee. I packed it up just as it was sent to me. I received an email a few days later saying that they received it, but it was used. It was never used. They lied. They then said they would put it on eBay for $100 less than I paid. NEVER will I ever do any business with them. Beware, because if you order the wrong part, you are stuck. "

"This was partially my fault for not thoroughly reading the product description, hence the reason for two stars instead of one. I found them on google by searching "covered serving tray". The google shopping ad pictured a covered serving tray. The landing page also featured the same picture, of a covered serving tray containing pastries, with other detail pictures. So I ordered two. When I received them, they did not include the trays. I contacted customer service via chat, and their response was "sorry for the confusion, but you should have read the product description more thoroughly. They offered no further solution. In my opinion, a picture containing items not included in the sale should not be used as a main product picture. I think their selling practices are intentionally deceptive."

"Ordered ARY Vacmaster Pro 350 on Monday morning and was using it Tuesday afternoon. That's faster than Amazon prime. Arrived double boxed and in great shape, worked perfect. "

"I came across this site while heading to their site to make another order. After reading all of the negative reviews, I felt the need to write my own review. I've made 3-4 rather large orders over the last couple of years. I've been quite pleased with every shipment, both quality and customer service. I suppose when people have a bad experience, they are more apt to make the effort to report it, understandably. However, I think there are far more good experiences that do not get reported. So, here is mine. Good quality, you cannot beat many of their prices, fast shipping, and great customer service."

"No one asked for a review, just so tickled with the prices and service it demanded a positive comment.

I've had multiple orders with this company and the prices are the best I've found on the net for the products purchased. Quality has been superior and customer service was very accommodating. Product was well packed and promptly shipped from multiple warehouses.

You can't go wrong with this company, I'm extremely well pleased.

Phil Harwood"

"My first order was simple. The products are manufactured in China. Some sort of shipper/manufacturing delay of over 30 days. However, WebRestaurant Store charged my card anyway. They say it's their policy. It shouldn't be, plain and simple. Don't charge until your supplier has the product and is ready to ship.

Now at about 60 days I have paid for all items and have nothing. One portion is to ship shortly, so they promise, but each e-mail I receive promises shipping shortly, then changes. Like dangling the carrot out there.

Horrible service and they charge you well in advance. Go elsewhere."

"Service is horrible. Have spent thousands of dollars with this company and the first time I have a problem with their product, which broke down on me 6 months after purchase, their specialist tells me my warranty is voided for using too much product even though in the manual it does not state the max capacity for the product I'm making. I feel scammed and will never shop with them again, and I will be sure to tell all fellow restaurant owners that I know or meet to stay away from WEBstaurantStore. They dont take care of their customers, starting with Katie Killough, one of their customer service agents. She was beyond horrible and didn't shy away from trying to blame everything on me. STAY AWAY PEOPLE! They will rip you off"

"I have purchased from Webstaurant for over 5 years now and am very satisfied! There prices are the best I can find on the market and the shipping is blazingly fast! There have been occasions when we have received items that are damaged and they have been quickly returned or replaced. We did have a problem with a Panasonic microwave that broke within 30 days and they were unwilling to return it and we had to go to Panasonic which was a serious runaround. Everyone did point at everyone else and in the end we fixed it ourselves as it was just a door latch but it would not function until we fixed it. All in all we are very happy and understand the difference between full service pricing and favorable internet pricing. They bridge that gap nicely! "

"Webstaurant store - 1 star
I dislike ever having to write a negative review - it makes me sad when I have to do so, however listen so you will learn from my mistakes. I purchased a suppose that high-quality scale from webstaurant for 285 dollars. When I first called them they made all these promises such as guaranteeing their product, giving me service even after I purchase, and making it an overall pleasurable experience to buy from them. This was a huge lie. The first problem was that it took way longer than it should have to ship to my house because they did not send it out in a reasonable time frame. The next problem I had with when I have received the scale at my facilities - any business knows that they should test a product to know if it works before inducting it into the business equipment, therefore we all know it is impossible to test an item without opening the box first - pretty obvious. So naturally we open the box to test the scale and we found that it's defective. We put the same item on the scale 30 times in a row and we got different weights every time up to an ounce and a half off. This is a major problem because that kind of in accuracy can lead to lawsuits and thousands of dollars or more and damages to a business selling goods that need weighing and packaging. We called webstaurant and they told us that they would not take the scale back or refund us because the item was used under their policy. Their company policy I quote from the person telling me on the phone is that if you open the box the item is used and you can no longer send it back. All businesses have to test their product before accepting it therefore we all have open the boxes and if it's broken we expect to be able to return it, however when we can't that's a major problem that we should not have to deal with. We called them repeatedly after that and they stopped answering their phones from our landline. I know this for a fact because we called with my personal cell phone and they picked up but soon enough they stopped answering that to that number too. Next we had a text chat with their online customer service they told us the same thing and verified the same company policy we heard earlier. So I had to call PayPal - I told them about my situation and they gave me a return address and guaranteed my refund as soon as webstaurant got the scale back. A week went by and then they receive the package - so PayPal forcefully took the situation in their hands and refunded my money. I am still working on getting my return shipping refunded as well. Situation cost my company valuable time, money, and production speed. I have been in business for many years and unfortunately this company ranks in the top three worst companies I have ever dealt with. The customer service was non-existent, disrespectful, and they did not care about the customer. In business the customer is number one so for webstaurant to ignore that crucial fact is a disgrace to small businesses. This is the reason consumers Buy from a selling platform such as Amazon instead of a small entreprenuer website - because they break the trust of the customers. Overall I do not recommend ever doing business with this company and I rate it one star for the above reasons. Readers- thank you for your time in this matter."

"I bought food warmers for my Church's fellowship lunch. Its been two weeks now I am begging tgem to send my shipments. First off they said they emailed me ( which i didnt receice that so called email.) saying they want additional information to verify me sisnce i am a bew customer . I didnt know about that email until when i was trying to track my package and they told me they sent email..... requesting my utility bill, oh well i did send it to them, these people are not serious, sent it on Friday, up until now Wednesday morning, my order is still not processed . I gave up all i know is i will never buy frok them again. If you wnat your items to get to you later than two weeks after the day you placed an order then go with them but if you want faster service , these are not the guys. Very slow like really slow, they are not even ashamed to tell their customers that it takes 1-2 days to review documents you sent us, clearly their business doesnt care for customer time. Well , wasted my time hunting this order God knows when it will be shipped out, i placed an order on Tuesday Jan 25th, today Feb 1st order still pending. Thank you for the slow service you should hae warned us in your websites that items are to be shipped after two weeks and after numerous of follow up from customer's end. "

"Very disappointed with the service provided by your company.
Recently bought an Oreck Vacuum Cleaner online. Was not at all happy with its suction capacity. It is worse than one you can buy for $30. I paid close to $300 for the same product.
Instead of trying to make sure your customer are completely satisfied with the buy ,your customer service representatives suggested me to sell the product locally. Never plan on using you company again for any purchases in future ,rather go with Amazon."

"Whether youre a small business or a very large booming business Websterant.com has everything you need and at a great price too. Shipping is fast. I usually get my order within the week. "