"Small $20 piece should not cost $16 to ship"
"I like the rapid reorder feature because it takes the guesswork out of the reordering process. It shortens the process, too, because I don't need to hunt on the website for items I commonly use."
“Hello, we are happy to hear that the rapid reorder feature has simplified your ordering process. Thank you for your review! ”
"All orders placed here have Ben shipped quickly, well packaged, and very high quality. Plus they have anything you you possibly need! "
“We love being your Sous Chef! Thank your for your review. ”
"Have ordered before and always have excellent servie. Easy to order, and delivers on time. Though I wish they had lower delivery fees."
“Hello, We are happy to hear about your positive experience and thank you for your review! We calculate our shipping fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”
"You guys make it so easy to get what I need, no matter how small an order."
“Thank you for sharing your experience with the website and for taking the time to leave a review! ”
"I can always count on you. Excellent product. Great price. Fast service."
"For our work kitchen. Easy to find items, nice sort and while it took a few days to organize and be certain we ordered all our items, the cart remained intact over 4 days! "
“We are happy to hear you were able to find everything you were looking for, thank you for your review! ”
"Fast and easy. Will order again. "
“Thank you for your review and for shopping with us! ”
"I don't understand why the shipping costs are so high."
“Hello, we understand your concerns regarding our shipping and handling charges. Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”
"You get a great selection of equipment & supplies for your business. They have great name brand, exceptional and strong equipment that has lasted us for years. Ordering is so easy. They get your orders shipped out quickly. They know your needs."
“Thank you for your review and for sharing your positive experience! ”
"Ordering was quick and easy, many choices for what I was needing "
“Thank you for your review and we are happy to hear about your positive experience shopping with us! ”
"easy and fast. no need to pay 3 times from local supplies "
“Thank you for your review! We are happy to hear about your positive experience shopping with us. ”
"Lotus Plant energy tea - exactly what I was looking for"
“Thank you for your review and we are glad to hear that you found what you were looking for! :)”
"Not only do you make ordering a snap, but your web pages have so much informantion when you scroll down. Thank you again for another seamless order."
“Thank you for your review! ”
"They lie about the delivery service! Only buy if you have a lot of time."
“Hi, our Customer Solutions team would like to discuss this further. Can you please connect via live chat here: https://chat.webstaurantstore.com or send an email to help@webstaurantstore.com - please be sure to reference your order number. Thank you!”
A rep from WebstaurantStore, WebstaurantStoreAdmin, has responded:
“Hi Daniel, since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.”