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Product & services pricing
3.34/5
Chance of future purchase:
3.34/5
Shipping & packaging:
3.34/5
Customer service:
2.50/5
Return/Replacement policy:
2.50/5

Verified
5/5

2024-04-16

ordering is a SNAP

"Not only do you make ordering a snap, but your web pages have so much informantion when you scroll down. Thank you again for another seamless order."


Rep reply posted 2024-04-17
A rep from WebstaurantStore, WebstaurantStoreRep, has responded:

“Thank you for your review! ”


Verified
1/5

2024-04-23

Paid for 2 day delivery and scheduled to receive it in 7-8 Days

"They lie about the delivery service! Only buy if you have a lot of time."


Rep reply posted 2024-04-24
A rep from WebstaurantStore, WebstaurantStoreAdmin, has responded:

“Hi, our Customer Solutions team would like to discuss this further. Can you please connect via live chat here: https://chat.webstaurantstore.com or send an email to help@webstaurantstore.com - please be sure to reference your order number. Thank you!”


Verified
1/5

2024-04-19

"I need a phone number so I can talk to a person"


Rep reply posted 2024-04-22
A rep from WebstaurantStore, WebstaurantStoreAdmin, has responded:

“Hi there, you can call our Customer Solutions team at 717-392-7472.”


Verified
4/5

2024-04-12

Great Merchandise. Great Prices

"Shipping is almost always fast."


Rep reply posted 2024-04-12
A rep from WebstaurantStore, WebstaurantStoreRep, has responded:

“Thank you for your review! ”


Verified
5/5

2024-04-11

Wonderful favor

"My experience has been wonderful. I love your site and your offers..
Thank you very much.
"


Verified
4/5

2024-04-10

Always great service!

"Found what I needed and placed the order! So easy! Thank you!"


Rep reply posted 2024-04-10
A rep from WebstaurantStore, WebstaurantStoreAdmin, has responded:

“Thank you for the kind words and review! :)”


Verified
5/5

2024-04-09

Amazing

"I always amazed that WebstaurantStore .com always has what I need in stock and ready to ship. Competitive price as well."


Rep reply posted 2024-04-10
A rep from WebstaurantStore, WebstaurantStoreRep, has responded:

“Thank you for your review! ”


Verified
3/5

2024-04-06

Shipping Cost Too High!

"The shipping cost is way to high to justify using this site again!"


Verified
5/5

2024-04-04

Swift and easy.

"Easy to navigate this sight and find needed products."


Rep reply posted 2024-04-05
A rep from WebstaurantStore, WebstaurantStoreRep, has responded:

“Thank you for your review! ”


Verified
2/5

2024-03-26

Item arrived damage

"A fitting that holds the frame together arrived stripped. Worthless, it won't hold up the heavy block.
Being censored can't leave 1 star.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-04-02
A rep from WebstaurantStore, WebstaurantStoreAdmin, has responded:

“Hi Paula, I'm sorry to learn about the damage to your fitting. Please reach out to us via email at help@webstaurantstore.com or live chat with us here: https://link.webstaurant.store/livechat so we can better understand the situation.”


Verified
5/5

2024-03-25

Awesome Service

"Always a fast and secure delivery ery. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-03-26
A rep from WebstaurantStore, WebstaurantStoreAdmin, has responded:

“Thank you for the review! :)”


Verified
5/5

2024-03-25

Quick n easy

"Always a great selection with quick and easy shipping. "


Rep reply posted 2024-03-25
A rep from WebstaurantStore, WebstaurantStoreAdmin, has responded:

“Thank you for your review! :)”


Verified
5/5

2024-03-24

Easy pickings!

"Informative and stress free!
"


Rep reply posted 2024-03-25
A rep from WebstaurantStore, WebstaurantStoreAdmin, has responded:

“Thank you for your review! :)”


Verified
3/5

2024-03-14

"U need to offer. Discounts on shipping cause if I find a place with free shipping I’m going to order from them next time"


Rep reply posted 2024-03-22
A rep from WebstaurantStore, WebstaurantStoreRep, has responded:

“If you are looking for additional savings and free shipping, check out WebPlus at https://link.webstaurant.store/Web-Plus ”


Verified
5/5

2024-03-07

Fast and efficient

"This was my first time ordering and I needed my account to be set-up as tax exempt. After uploading the certificate, estimated time to update account was 7-10 business days. It took less than 2 and they notified me that my account was ready. Awesome experience!"


Rep reply posted 2024-03-25
A rep from WebstaurantStore, WebstaurantStoreRep, has responded:

“Thank you for your review! ”