"I will not order from you again because the S&H fees were over $19.00 for a $20.00 item."
"DECENT PRICES, BUT SHIPPING CHARGES ARE INSANE!"
“Thank you for your review. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. ”
"It's my first time buying from the website and it was very easy to navigate. The reviews were helpful; the videos in the reviews helped get more clarity on the products. Best of all the items are scheduled to arrive in a few days, looking forward to getting my items! "
"The products you have are the best, you always have them and it is easy to use your site. What else could someone ask for?"
"Great customer service. Courtney was very helpful with questions that I had."
"I buy from many wholesalers and Webstaurant prices CANNOT be beaten. No one came close. That said I wish that had free shipping t a certain level and I would frequent more often. Joining there shipping club does not work for me but all said and done even their shipping costs are quite reasonable. Barbara Castronovo, Don Vito's Italian Restaurant"
"Finding what I need and ordering was quick and painless, except that I neglected to include everything I meant to buy. No problem, a quick online chat with Danielle and my mistake was corrected, Excellent customer service,
Thank you"
"I have coffee shop and get all my order recived on time with best quality ,Thanks a lot
Amocafe LLC
"
"I am ashamed of the companies doubling prices on essential products. I completely understand running a business, but to childcare centers that are struggling, extra cost is ridiculous. "
“Thank you for your review. The price for essential items, such as gloves, has not changed throughout this time. I do apologize for any frustration, however we have not raised our wholesale prices. Please feel free to contact us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"Like the company a lot but I do not like how they only tell you the estimated arrival of your goods until after you pay. One time I had to call and cancel because after I ordered it said it would arrive in 2 months. The customer should know this before they place an order. Only thing that bothers me about the site."
"Ordered a defective Regency Traffic door, Accusing us it was installed improperly by our contractor. First of all it’s not about the installation issue. We received a double doors that have same finished, so when installed one side finished that is supposed to be facing the front of the house is facing the kitchen side, so it’s imperfect. They just don’t want to help and kept accusing their customer to prevent the replacement or return. Very very bad experience and we spent over $15000 this month. They don’t value their customers business. We are opening more branches Nationally ...Webstaurant just lost our business."
“Thank you for your review. I am sorry that there was an issue with your order. I was able to review the correspondence on this order and see that we did forward the pictures that you sent us of the door over to our Product Specialists. Upon reviewing the pictures we did advise you that there is no specific "right" or "left" door, as these are just a set of double doors. The screws at the top are supposed to be exposed, as shown in the picture on the site. The reason that we brought up the installation, is that you had mentioned that the doors were misaligned. If the door jam is not even at your location, this can cause the doors to look misaligned. If the doors are not plumb when installed, this can cause misalignment. If you have any further questions, feel free to reach out to us at Help@Webstaurantstore.com. ”
"I feel that shipping fee of $15.00 for a $10.00 item to be outrageous. Where
is this product coming from ? I have paid that amount for one product. As for the tray I expect to be of quality, and it at a fair price. Thank You.
John R Dionne"
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. You are able to see the shipping charges in your cart before deciding to complete the check out process. ”
"Found item on website that I thought I would never happen. Customer service was beyond exceptional! Will update when I receive the product."
"Awful customer service but when you got money to spend It don't matter because the only customer service I expect is from my bank calling me Sir. "
“Thank you for your review. I am sorry that you did not have a pleasant experience with us! I reviewed the order number that you provided and am not finding any correspondence that you had with us. If there is a concern with your order, please feel free to contact us at Help@Webstaurantstore.com. ”
"Prices are great, details are thorough and cross-linked products are easily viewed and added right to the cart. I have happily and successfully purchased through Webstaurant store and have never had a bad interaction. When a product came scratched, they sent a new one ASAP with no hassle. I would definitely do business with them again!"
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. ”