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Product & services pricing
3.34/5
Chance of future purchase:
3.34/5
Shipping & packaging:
3.34/5
Customer service:
2.50/5
Return/Replacement policy:
2.50/5

Verified
5/5

2020-08-14

Awesome Service

"I have been ordering Linen like napkins from them for couple of years. great product and very helpful customer service and on time delivery. Recommend the company."


Verified
4/5

2020-08-14

The sexual habits of mice in food storage

"I was looking for steel containers to put plastic packaged goods because of a mice problem. I hope these plastic buckets are heavy duty enough to do the job maybe for a more affordable price than steel."


Verified
5/5

2020-08-13

"Grate customer service, great prices"


Verified
5/5

2020-08-13

"Love the products fast delivery’s and am very grateful to be able to get spices and stuff needed for canning strongly recommend there products great service thank you Joann"


Verified
5/5

2020-08-12

It was Louisiana Hot!

"I can't find the hot wing sauce locally, but I found it on your site. Thank you."


Verified
5/5

2020-08-11

"This is the best place to go for all your restaurant needs !!!!!!!!! Highly recommended "


Verified
4/5

2020-08-11

Great service but the shipping is killing me

"If it were not for the shipping charges this would be a fantastic site to get parts and I would use it much more than I do. The plus membership seems to be crazy expensive I don't know how anyone would come out at $99 a month."


Verified
4/5

2020-08-10

shipping

"ordering process is very easy. I was very disappointed in the shipping amount."


Verified
4/5

2020-08-10

Shipper and Costs?

"WHY is the shipping charge of $15.91 almost equal to the cost of the shaver.
Next time offer an alternate shipping at a lower cost. Ridiculous to pay such a price for shipping.
"


Verified
5/5

2020-08-08

"Had been searching for an item and noone had it in stock. Webstaurant had the item and at a great price!"


Verified
2/5

2020-08-08

"some orders take weeks. And if you chat and thet say its in stock. IT still takes too long

"


Rep reply posted 2020-08-12
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review. I am sorry that there have been delays in the past! I reviewed your recent order and I do see that the spoons are out of stock in our warehouse, and are shipping directly from the manufacturer. While we do try and update availability of items as quickly as possible on our site, there may be times where an item shows as in stock but may no longer be. If you ever have questions about availability or lead times for items, please feel free to contact us before you place your order and we are happy to assist. ”


Verified
5/5

2020-08-08

"I have always had great service and you always have what I need. Thank you so much."


1/5

2020-08-07

Lied on shipping capability for my daughters baby shower.

"Ordered a month in advance for an item for my daughters baby shower. Got an email that they were running a little behind but it would ship soon...... Emailed them when nothing had shipped just prior to the shower. Got a response thanking me and I would receive an email soon with the shipping date.......... DID NOT HAPPEN.... Just tell me the truth... Don't feed me a line of BS and then not deliver. Will never buy from them again. Let me down with their promises BIG TIME...."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-08-12
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review. I am sorry for any frustration surrounding your order. I did review it, and I see that we notified you of the shipping delay based on the warehouse working with an influx of orders. I do see that we were able to cancel the order, at your request, since it was not going to arrive in time for your event. I do apologize for any inconvenience. ”


Verified
5/5

2020-08-07

My Store to Shop for my Restaurant

"I always get a good deal and fast service from Webstaurant!"


Verified
5/5

2020-08-07

real puree

"so easy to navigate this ite and re order. Love this place."