"Very satisfied with the quality of the products and the service the fastest service ever Great customer service very knowledgeable staff wonderful company"
"love this site, trying out the Plus Membership. "
"need more products with plus shipping. not get plus shipping same brand different product"
"Bought 6 chaise lounges and paid $250 for shipping. The chairs were not the size they had on spec sheet! Suppose to be a 27” seat. Actually was 21” seat. I didn’t have to pay $250 for shipping on that size chair. I could have went to Walmart for that! They said the chairs needed to be inspected upon delivery for damage or they would not warranty any damage. The driver and I unpacked the chairs and there was no damage. 2 days later I go to put on cushions and realize the chairs arent the correct measurements. They first offered $100 store credit. When I said I spent $250 for shipping they then told me I could return them if they were repackaged in original packaging and loaded on a pallet. The delivery man was kind enough to take the plastic they were wrapped in. Why is this my problem? It sounds like a problem between them and the manufacturer. I shouldn’t be out anything! They were gracious and said they would waive the restocking fee! Horrible customer service! "
“Thank you for your review Laurie. I was able to review the order and I do see that the manufacturer has confirmed that you received the correct item, yet the manufacturer's specsheet is incorrect. I do apologize for the inconvenience. We are working with the manufacturer to have this updated on our site. We like to be able to provide our customers with all possible resolutions so that they can pick the one that is best for them. We offered a partial refund on these chairs if you were willing to keep them, or a no-cost return. We advised you that you would be refunded in full if you preferred to return them. If you have any further questions about the return, feel free to contact us at Help@Webstaurantstore.com. ”
"Yesterday, 6/28, the site wouldn’t accept my address. Tried 4 different ways. Today, e-thing went super. Went from 1 star to 5 stars, average 3 stars."
“Thank you for your review. I am very sorry that there was difficulty with putting in the shipping address! If you run into this issue again, please reach out to us via our Live Chat option on our site and we are happy to look into this further for you. ”
"It is simple to find necessary items on this site. They offer quantity discounts. You can quickly pick out what you want and checkout instantly. Very large in-stock selection of Food Industry staples. They are very competitive in pricing too. Shipping is ultra fast too."
"siempre ordeno mis materiales en esta pagina. el envio es un poco costoso pero sale mas economico pagar el envio que comprar en otras paginas, siempre pago el envio mas economico y recibo mis cosas en dos o tres dias, super recomendado"
"I love that I'm able to locate everything I need quickly and shipping is quick."
"So far, I've been very impressed with every product I've ordered from Webstaurant. Shipping was fast and nothing was broken. Everything was they same as the picture details. "
"love the fast shipping you receive from this store love it "
"Thanks for your prompt and efficient service. Chat with Alisha was succssful providing details I needed."
"I think for the price of order the shipping doesnt match"
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any other questions or concerns. ”
"WebstaurantStore is a great online retailer, their products are high quality and it is great that they are a US-based company which makes the turn around time quick and shipping affordable."
"I bought tea B-n-B from you... had no idea I needed an adapter to hook it up to the Coke gun... Now I have to pay $16 for shipping on a $12.99 item... "
“Thank you for your review. I am sorry if there was any confusion when buying the tea syrup! It does state on the item page that an adapter may be needed for use. In addition, the adapter is listed on the item page in the "You May Also Need" section. If you are ever unsure about any accessories that you may need, please use our Live Chat option on our site to speak with a Customer Solutions Specialist prior to placing your order. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"Excellent pricing on all my needs. Delivery is quick and packaged carefully. Have used this site numerous times and will again."
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. While not all items on our site are Plus eligible, about 80% of the items on our site will ship for free with Plus. Plus eligible items are being added regularly, so please keep an eye on our site for the most up to date information!”