"I am always very satisfied with everything I get from Webstaurantsore.com. HOWEVER, I am a very small business and the shipping charges are horrible. No way I can afford the "Plus" plan - perhaps you could offer free or reduced shipping on purchases of a certain dollar amount? That would make it more workable for me - and probably lots of other small business owners - and I could afford to shop on your site more often. Now I only purchase if I can't find what I need elsewhere."
"We've just placed our second order with Webresaurant Store. We were thrilled with to products that we purchased the first time, and wanted to buy a few more. My only complaint is the cost of shipping-but I guess that's life."
"I've been doing business with these guys many many years and have nothing but positive results! keep up the great work!!"
"Webstaurant store has a variety of products! That's why I shop here for my business and personal use. They also assist you with customer service that is very responsive and they have a variety of payment options to suit your needs. Additionally scratch and dent section & lower cost section if you are seeking a lower budget. "
"It was easy to find what I was looking for and Live chat was very helpful."
"Great Website with lots of great items. Great Prices."
"Webstaurantstore.com is my go-to source for NSF wire shelving. The delivery is quick, and received in good condition.
My only regret, is that they do not ship the packages as "Signature required" and because of this, FedEx will leave the package sent to a residence outside of the door, and I have had my packages tampered with, and stolen. Definitely, it would make a difference to require a signature. Other than that, no complaints."
"Great place to shop with a big selection and great prices. But watch out for the shipping cost, that's where they get you."
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions. ”
"Needed a chest freezer and was able to find what I wanted and needed without a lot of effort. Most information was readily available and checkout was easy!"
"Can always count on them for all my needs."
"Sarah was very kind and helpful. If she were my employee I would give her a huge raise!"
"Really like your fast shipping and product availibilty"
"web site very easy to use. Found what I was looking for in just a couple clicks. Check out super easy. I'll be back. Thank you"
"Visited their website and only ever viewed Cinnamon, made purchase and waited for delivery. After 10+ days, received order and they processed order as Cumin not Cinnamon and are stating it's my mistake. I NEVER viewed Cumin or anything other then Cinnamon. They refuse to make it right, and told me to just reorder Cinnamon!! Total crooks! "
“Thank you for your review. I am sorry that there is frustration surrounding your order. When you place an order with us, you are sent a confirmation email that lists what is on the order. The order, as well as the confirmation email, does state that cumin was ordered. Upon reviewing the confirmation email, if you had noticed that you ordered incorrectly we could have cancelled this order for you. We do sell a variety of bulk spice on our site, so it sounds as if you had viewed cinnamon but when you went back to place the order you clicked on cumin by mistake. When the order was placed, it was for cumin. Please feel free to contact us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"Would have ordered a lot more if shipping charges were more reasonable. Pickup option, shipping to locker in say office depot might save charges"
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free though! Be sure to watch out for the “Free Shipping” banner on select items throughout the site. Please feel free to contact us at Help@Webstaurantstore.com if you have any further questions or concerns. ”