"Really like your fast shipping and product availibilty"
"web site very easy to use. Found what I was looking for in just a couple clicks. Check out super easy. I'll be back. Thank you"
"Visited their website and only ever viewed Cinnamon, made purchase and waited for delivery. After 10+ days, received order and they processed order as Cumin not Cinnamon and are stating it's my mistake. I NEVER viewed Cumin or anything other then Cinnamon. They refuse to make it right, and told me to just reorder Cinnamon!! Total crooks! "
"Would have ordered a lot more if shipping charges were more reasonable. Pickup option, shipping to locker in say office depot might save charges"
"One of the better tunas (Celebrity) I've run across, from a supply store that's very easy to deal with... You can sense when a business cares about its'
customers ...the website plus customer options says it all"
"I have always enjoyed shopping at Webstaurant Store. The Mandarine Oranges in a #10 can is especially delicious and it's fun just to browse. The no beans Chili is something to try as well. "
"Always loved this style since the 80’s. Easy to order. Great price."
"Fed Ex damaged our package, sent it back to them, but no one notified us of the issue until 5 days later... I called and explained that I was unaware until this morning when they finally sent me a notification email and that I needed the product to re-open my business which has been closed since March due to Covid-19. I ordered the product 2 weeks ago with plenty of time to prep my business, then the notification email caused a bit of panic ( I NEED that product to open) - the customer service agent was apologetic, which I appreciated and honestly I didn't blame her, or anyone for that matter, because things happen... but my frustration grew when that's all that was offered to help rectify the situation... it was only after I asked for a supervisor (there is no one else to speak to), then I asked for a corporate number (there is no one else to speak to there either) and finally I had to threaten to use every social media outlet to notify potential customers of the lack of customer service. Then and only then was a $50 credit towards expedited shipping offered... It's very unfortunate, I did not want to have to threaten that, nor should I have had to even ask for anything. Customer service should OFFER their customer's solutions, especially when it is not the customer's fault to begin with. On a positive note, the agent Allison remained professional and kept a friendly tone and she did follow through on her promise to send us the $50 credit (expedited shipping was almost $300 for one product lol, the ground shipping was $0 when I ordered with plenty of time to spare)"
“Thank you for your review. I do apologize that your order was damaged in transit! The carrier did return this to our warehouse and you were refunded in full for this. We are not always notified by the carrier that there is damage to an order, which is why it is important for customers to keep an eye on the tracking information that is emailed to them and available in their account. In this situation if we had been contacted when this was first damaged, an expedited order would not have had to be placed as ground shipping would have arrived to you in time. I am sorry for any inconvenience, and I am glad that we were able to provide you with store credit as a courtesy. If you have any further questions about this order, please feel free to contact us at Help@Webstaurantstore.com. ”
"we've been a customer for several years now and we are finding damage to some of the top layers of the dome covers. Every top layer of every package is damaged. Every single order is like this. Please contact ***-***-**** Sean to discuss refund or replacements. We prefer replacements. We have about 100 bottom trays with NO LIDS due to damage.
Thank you
Cake Buzz ***-***-****
www.cakebuzzla.com"
"new to this site and ordered 4 poly-carbon containers. It wasn't clear (to me) that the lids weren't included. It was easy enough to go back and re-order, however, now I'm stuck with another shipping charge.
buyer be aware."
“Thank you for your review. I am sorry if there was any confusion regarding what the item comes with. If the pan comes with a lid it will be specified in the title and/or description. Another way to be sure is to check the "You May Also Need" section on the item page, as it will list compatible parts or accessories for this item. If you are ever unsure, you can also use our Live Chat option on our site to reach out to us before placing your order. ”
"I'm re-ordering from Westaurant.com because of the excellent customer service I received for my last order. Missing parts and to make up for it, they sent me a whole bakers rack. Very speedy, very satifying."
"The main larger and heavier item stated FREE SHIPPING but I was obviously charged shipping for this item.
In addition, I thought my NYS Resale Certificate was on file but possibly not so I tried uploading it to their site and couldn't do it because it didn't accept a jpeg image. "
“Thank you for your review. I am sorry to hear that there was an issue uploading your tax exemption form! Please save your form as a .pdf, .doc, or .docx file and you will be able to upload it. I did review the order you placed, and you did not pay a shipping charge on the waffle cone maker. The shipping cost on this order was associated with the waffle cone forming tool, which is not listed as shipping for free. If you have any other questions or concerns please feel free to reach out to us at Help@Webstaurantstore.com. ”
"I ordered some items that I needed urgently for an important catering event on Friday. In my haste I forgot how to request expedited delivery, and decided to use the Chat to get assistance. A lovely, customer service rep, Olivia, responded to my request and guided me through the process, and even stayed on the chat until I checked out. I was so thankful for her patience and her help! It is one of the main reasons I always go back to Webrestaurant.com, for all my catering supplies! They are just the best n the business - great prices, top-notch customer service, and they always have what I need."
"This is the go-to place for quality glassware. We can count on great customer service and fast shipping"
"I had an issue with changing the name on the credit card and the person who helped me was FANTASTIC!"
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I am sorry that there is frustration surrounding your order. When you place an order with us, you are sent a confirmation email that lists what is on the order. The order, as well as the confirmation email, does state that cumin was ordered. Upon reviewing the confirmation email, if you had noticed that you ordered incorrectly we could have cancelled this order for you. We do sell a variety of bulk spice on our site, so it sounds as if you had viewed cinnamon but when you went back to place the order you clicked on cumin by mistake. When the order was placed, it was for cumin. Please feel free to contact us at Help@Webstaurantstore.com if you have any further questions or concerns. ”