"I have been using your service for may years and yet each time it asks me for my card number even though I have marked to save it. I don't have time for that extra step!"
"very well laid out,
easy to navigate good information"
"Experience was fine but was flabbergasted with the shipping charge, six dollars more than the item! Unfortunately will not be ordering again."
"all of my experience has been good"
"Shocked and amazed describes my reaction to being charged $19.16 for a $20.99 order today! I never asked for fast shipping but this was the automatic shipping charge. I was then unable to reach the agents at Webstaurantstore.com by either chat or by phone to complain! Don't use this company if you believe in good customer service!"
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. The shipping method that was selected was our standard ground shipping, not expedited shipping. The shipping cost is reflected on the very first cart page, before clicking on "Proceed to our Secure Checkout", so that our customers are informed of the shipping charge prior to placing the order. I do apologize that you were not able to get through on our Live Chat system. Our Customer Solutions team is available 24 hours Monday through Thursday, so please feel free to try again or email us at Help@Webstaurantstore.com. ”
"Life has became easier lol"
"I love shopping Webstaurant, the quick delivery of products is amazing. They seem to always have what I'm looking for. I'm happy which makes the company and employees happy. Happi-fied!!! "
"Have ordered boxes for my home business several times. Great quality, quick shipping."
"Have been waiting my order for 2 weeks but no one willing to help out. The rep. told me to contact the Central Freight Carrier myself instead of them doing since it is there job to take care of customer. Up until today it is 2 weeks, I still have not received the order."
“Thank you for your review! I am very sorry that there was a delay in the carrier being able to deliver your order. I do see that when you first contacted us about this issue we advised that you can call the carrier directly to set up the delivery appointment time. The reason that we provided you with that information is because we are not able to set up the delivery appointment on your behalf, as we do not know what will work best for you. In addition, our shipping team was working directly with the carrier to ensure that the order was delivered to you. We do send the tracking information to our customers so that they are aware of when to expect the delivery, and how to contact the carrier if need be. I do see that this has since been resolved, but feel free to contact us at Help@Webstaurantstore.com if you have any further concerns. ”
"web site is very easy to navigate. low price and good quality product any time"
"We've been customers for over 10 years and we are very satisfied."
"I am always very surprised at your selection of everything! Your web site is very easy to use and you can add things to the cart very quickly. Thank You!! "
"I have several squirrels in the trees lining my yard that are hooked on your peanuts. I feed them once a day. I get very stern looks if I am late with their feeding in the afternoon. My group has expanded to several types of birds also, but the squirrels are my steady customers. They love your nuts!!!"
"Superb customer service and quick and efficient shipping. I have used them for years and never had a problem."
"Shipping is more than product. They don't tell you this until your order is complete and billed. Shocked! Will beg them to cancel. Buyer beware. "
“Thank you for your review. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. The shipping is calculated in the cart for you, before clicking on "Proceed to our secure checkout", so that you can review this before deciding to place the order. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review! I do apologize for any inconvenience, however you will be prompted to enter your credit card information as a security measure. If you have more than one saved credit card or are using a different device to check out, these extra steps are put in place for your security. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”