"I have researched prices of the various items I need to restart my love of bread making. You had the best prices I could find. Thanks"
"Website is a bit confusing. I was unable to locate the box to use the coupon code so I had to submit my order without it :("
"I wanted a measurement of the item (eg, 12 inches X 15 inches.
I was shocked that the shipping doubled my order. "
“Thank you for your review. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have any further questions or concerns, feel free to reach out to us at Help@Webstaurantstore.com. ”
"Lots of product choices. Shipping is fast. Very happy with my experience."
"Simple. Straight forward. Common sense system. Very user friendly."
"I wanted to buy individual chips bags for my son's grad party, great price (1/2 the price of other stores) but when you add the shipping charges you end up same price as other places! "
"Was online and comple in less than 15 mins"
"Everything is great the only thing is shipping cost are expensive "
"Since starting my small baking business a year ago, Webstaurant has been my go to for supplies. They have everything I need for weekly operation such as cake mix and sugar in bulk. They’ve also been my top source for small appliances such as cupcake scoops, cake pans, and sheet trays. They have everything I need ,and always arrive in a timely matter, which makes them an extremely reliable company in my eyes! "
"I love shopping here!! The prices are amazing and I buy almost all my packing and ingredients through WebstaurantStore. Customer service is always helpful and knowledgable about products too and shipping is fast and affordable!! "
"Love shopping@ webstaurantstore. Could have bought closer to home but couldn't bet the prices & selection. "
"I saw your ad and said free shipping.
Not so much. Then you gouge me on the shipping, I'm supposed to get free according to your ad.
Totally misleading. Dont think I'll be shopping with you again! "
“Thank you for your review. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription which is $99/month and can be canceled at any time. I do apologize for any confusion, however the item you ordered does state "Ships free with Plus" so this only ships for free if you have our Plus subscription. In addition, the shipping cost is calculated in your cart before you click on "Proceed to our Secure Checkout." Please feel free to reach out to us at Help@Webstaurantstore.com if you have any other questions or concerns. ”
"Order 53388001
Your $72 plus shipping is outrageous. I do not want the order at this cost. You have not responded to 2 emails"
“Thank you for your review! The shipping is calculated in the cart for you before clicking on "Proceed to our Secure Checkout" so that you are aware of the shipping cost before completing the order. I do see that two emails were sent late on 6/16, and we have responded early this morning 6/17. At this time the order has been cancelled and a confirmation email was sent to you. Please feel free to reach out to us if you have any other questions or concerns. ”
"no complains.very easy to deal with."
"always have what I need and ship quickly. I love them"
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I am sorry that you were not able to enter your coupon code before placing your order! If you ever have questions, please feel free to contact us through our Live Chat option on our site so we can assist before you place your order. In order to enter a coupon code, click the green cart button in the upper right-hand corner. On the “Cart” page, look to the lower right-hand side directly below your Cart ID. Here, you will see the coupon box. Enter your code and select “add.” At this time, all valid coupon codes will be applied immediately.”