"I saw your ad and said free shipping.
Not so much. Then you gouge me on the shipping, I'm supposed to get free according to your ad.
Totally misleading. Dont think I'll be shopping with you again! "
"Order 53388001
Your $72 plus shipping is outrageous. I do not want the order at this cost. You have not responded to 2 emails"
“Thank you for your review! The shipping is calculated in the cart for you before clicking on "Proceed to our Secure Checkout" so that you are aware of the shipping cost before completing the order. I do see that two emails were sent late on 6/16, and we have responded early this morning 6/17. At this time the order has been cancelled and a confirmation email was sent to you. Please feel free to reach out to us if you have any other questions or concerns. ”
"no complains.very easy to deal with."
"always have what I need and ship quickly. I love them"
"I am always very satisfied with everything I get from Webstaurantsore.com. HOWEVER, I am a very small business and the shipping charges are horrible. No way I can afford the "Plus" plan - perhaps you could offer free or reduced shipping on purchases of a certain dollar amount? That would make it more workable for me - and probably lots of other small business owners - and I could afford to shop on your site more often. Now I only purchase if I can't find what I need elsewhere."
“Thank you for your review. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free though! Be sure to watch out for the “Free Shipping” banner on select items throughout the site. Please feel free to contact us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"We've just placed our second order with Webresaurant Store. We were thrilled with to products that we purchased the first time, and wanted to buy a few more. My only complaint is the cost of shipping-but I guess that's life."
"I've been doing business with these guys many many years and have nothing but positive results! keep up the great work!!"
"Webstaurant store has a variety of products! That's why I shop here for my business and personal use. They also assist you with customer service that is very responsive and they have a variety of payment options to suit your needs. Additionally scratch and dent section & lower cost section if you are seeking a lower budget. "
"It was easy to find what I was looking for and Live chat was very helpful."
"Great Website with lots of great items. Great Prices."
"Webstaurantstore.com is my go-to source for NSF wire shelving. The delivery is quick, and received in good condition.
My only regret, is that they do not ship the packages as "Signature required" and because of this, FedEx will leave the package sent to a residence outside of the door, and I have had my packages tampered with, and stolen. Definitely, it would make a difference to require a signature. Other than that, no complaints."
"Great place to shop with a big selection and great prices. But watch out for the shipping cost, that's where they get you."
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions. ”
"Needed a chest freezer and was able to find what I wanted and needed without a lot of effort. Most information was readily available and checkout was easy!"
"Can always count on them for all my needs."
"Sarah was very kind and helpful. If she were my employee I would give her a huge raise!"
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription which is $99/month and can be canceled at any time. I do apologize for any confusion, however the item you ordered does state "Ships free with Plus" so this only ships for free if you have our Plus subscription. In addition, the shipping cost is calculated in your cart before you click on "Proceed to our Secure Checkout." Please feel free to reach out to us at Help@Webstaurantstore.com if you have any other questions or concerns. ”