"I am in the process of renovating four bathrooms and have probably placed a dozen orders with The Bath Outlet in the past 6 months, for everything from towel racks to bathroom hooks to wastebaskets and hampers. Their products are outstanding in quality, they have a wide selection of styles and materials, and in the few instances when I ordered something that didn't work for me, returns were easy and my account was credited back promptly. I am a totally satisfied customer and recommend them wholeheartedly."
"Did not receive the order"
"I ordered 2 bath items on October 3. It's October 19 and I have no received no emails as to why I have nor received my order. It's been 16 days and I do not have my order. I am not a happy customer and ready to request a refund!"
"Ordered, shipped, delivered. "
"Great selection of high quality products, easy to use web site and fast delivery. "
"Ordered a vessel sink. We had questions about the drain which they answered. When the sink arrived, it was beautiful. We did a practice install and discovered it was too high for my wife to use without a raised platform. Our chosen cabinet line did not offer lower cabinet heights so we elected to return the sink. The Bath Outlet sent a pre paid coupon which our local FedEx would not allow us to use because we wanted to insure the sink. We had to send the receipt for the shipping back, which The Bath Outlet accepted and gave us the refund. Easy to work with by both phone and email."
"Great will definitely use again."
"Great quality, quick delivery!"
"Services were very helpful, the team issues a return so i could order what i needed. "
"Excellent service. Fast shipping. Great product. I would happily purchase from them again."
"First off, the faucet set I purchased is no longer continued....not sure if that’s due to demand or a known issue. I purchased this set in March while starting a bathroom renovation. After installing sometime in June, I started having water hammer issues whenever I used any valve in the house. It took a couple of months to isolate this to the valve of the faucet set....prior to isolating I had give back to previous plumbing work and had hammer arrestors added near all shut off valves.
After realizing it’s due to the valve/faucet set from the bathoutlet (remer), I called them to inquire if I had a bad cartridge or if this was a common issue. Apparently toy common enough they suggested purchasing an extension kit. So for another $140 or so while frustrating to add to the overall expense I just wanted to finish up as I never even tiles that bathroom (really wanted to solve the water hammer before finishing the wall).
I installed the extension, which corrected the water hammer, but then was leaking water out of the shower head. Leaks about 2 gallons/day since I had a 5 gallon bucket underneath.
Bathoutlet sent me a new cartridge (complimentary), how’re was still leaking. I removed the extension and tried the new cartridge with the original piece. No leaks but water hammer again.
At this point I just want a refund in the extension. I’ll eat the cost on the original purchase and just buy a moen or grohe. I’m still waiting for their response.
What a mistake to order online; whereas you buy something like this from Home Depot or Lowe’s and the return policy/customer service it’s super easy to resolve.
Imagine the costs to homeowners that actually have to hire plumbers to continually reinstall and test then revert back.
The number of times I’ve had to test and reinstall has been so numerous I actually put ball valves in my water lines to the shower just to avoid constantly cutting off water to the rest of my house.
I just want the money from the extension to put towards another valve/trim set from Home Depot....
I highly recommend NOT purchasing anything here u less you have endless time and money to throw at them."
"Timely delivery. Order as expected."
"I had been looking for a quality, simple 3X magnifying mirror with suction cups to use for eye make up and putting in contact lenses. I didn't want a cheap fun house mirror - just something that functioned. I found it at thebathoutlet.com! They shipped it super fast! Delighted to know about Bath Outlet and will be returning soon. Many thanks!"
"I am always Leary going outside of Amazon but this was a great experience. Service was awesome. All goods arrived in 48 hours and notified every step of the way. "
"I was looking for a good quality over the door hooks and I found exactly what I was looking for at bath outlet. It didn't take a long time for me to receive what I ordered and after the hooks arrived, they immediately went to use. "
"Got to choose from a great selection of products. Al priced fairly. Way bigger selection than the regular home improvement stores. The delivery was fast also. It only took 2 days from the time of purchase to get my 2 sinks delivered."