"Even though my item I thought I purchased ended up being back ordered, I find this company very attentive. They called me immediately after they realized the battery I purchased wasn't going to be available for a long time and gave me other options to choose from! And offered a discount due to my inconvenience. That is how you are supposed to treat your customers. GREAT JOB!"

"Original item purchased was backordered however website did not indicate that nor was I notified. This was a time sensitive purchase and after no shipping notification I called in and was informed the item was backordered. The salesperson offered options and we agreed on a replacement item and the salesperson offered to ship it 3-day air for the inconvenience. 4 business days later the item ships standard ground and I wont be receiving the item till 10/7....11 business days after placing the original order!!! Just a very poor customer service experience and I don't believe I will be shopping there again. I

Update - Customer service contacted and shipping has been expedited and shipping costs refunded. Appreciate the prompt attention!!

Final Update - no expedited shipping, shipping costs not refunded, incomplete order received after all of the above!"

"
Overall I'm happy with my experience.

The items (camera batteries) turned out to be on backorder, and customer service only called me on the day when I was expecting delivery (and I don't know why the website said they were in stock if they weren't).

The customer service rep offered a replacement which he said was better, though more expensive, but with better warranty, too. He offered a courtesy price reduction. The new order arrived in time.

They are charged up and ready to use. We'll see how they perform."

" "I've placed around 3or 4 orders with them over the past two years. Each order was received without having any problems. With one of my first two orders I had ordered a particular item by mistake, but returning it was very easy and my credit card was promptly refunded. Plus their prices are consistently fair, and in some cases are the lowest I could find on the web when calculating the complete cost of the item (or items) plus shipping cost. I just can't say enough good things about estore "
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"I couldn't find the batteries for my camera anywhere locally, so I went online and found theestoreonline.com site. Ordered two batteries. Got a phone call asking me to contact them. They had the batteries I had ordered on back order, so they offered longer lasting batteries for about half of their usual price. They arrived today and were fully charged. Very good service."

"I placed my order online and within 30 minutes I received a phone call from customer services. They were calling to tell me my item was on back order. They upgraded my order."

"The store online offered excellent customer service. When the battery I ordered was not in stock, they recommended a battery that was more powerful at the same price. I would definitely shop with them online again.

Don Moon
Captiva Video
Ft. Myers, FL"

"TOTAL SCAMMERS! BAIT and SWITCH! I ordered a Nikon battery from the website that said it was in stock. The next day I get a call and email saying there was a problem with my order. I returned the call and was on hold in excess of 15 minutes. I was then told the battery was backordered and it would be four weeks. Then I was given a VERY hard sell to buy an off brand. I declined. I just happened to look at the other reviews here and see nine of the first ten reviews had the EXACT same problem. I would bet that this store never has had a genuine part in stock. If you want an after market battery that very well may not work, have fun ordering here! To resolve my problem I walked into a store here in Portland, Oregon and bought a genuine Nikon battery for $3 more than this place wanted. An extra $3 well spent, I feel."

"Don't trust the positive reviews as they are likely paid/fake reviews to offset the negative ones. I read about the bait and switch tactics other users had experienced where an item is shown as "in stock" but you immediately are contacted by theestoreonline by a representative who says the item is out of stock, is back ordered and will take 4 - 6 weeks to ship, and then tries to cross-sell you to an after-market alternative. Because of the great price, I decided to try to order a Nikon replacement battery for my D90 anyway. Sure enough, right on script, I received a call, out of stock, back ordered, and was told "we have an alternative product we will offer to you at the same price." It is a marketing ploy, and I feel it is consumer fraud. Believe the negative reviews and order from a reputable online company instead."

"bait and switch company. advertises low price, calls you after placing order because of an "issue", then tells you the product is backordered and tries to upsell. won't leave voicemails (obviously). I hate companies like this."

"Bait and Switch masters. They will tell you something is in stock when it is not and then try to get you to take something else after you have made the purchase.

I bought a Nikon SB 400 flash which was listed as in stock, but wasn't. Called when they emailed to say there was a problem with my order and they immediately tried to substitute a Vivitar flash. Today the flash I ordered is still shown as "in stock" on their website.

I will not ever use them again."

"I ordered a canon flash spoke to the sales rep they explained the functions received item in 5 days for my trip to Disney thanks ! I got a good deal much less then my local store"

"I ordered 2 batteries and a portable charger for my Nikon P510. The following morning they called to inform me the carger was not in stock and offered an upgrade which was more money and far superior to the one I ordered. I agreed and they upgraded my batteries as well. The order was here in 3 days and the items are all every bit as good as the one I ordered. I'll order from them the next time too! And I have already sent their web address to friends and family. Thanks to Theestoreonline.com "

"I ordered a Canon battery for my camera and they said the battery was back ordered and sold me a battery for more money. After I received the battery it was a Vivitar battery that I could buy online for $6 and I paid them $40. BEWARE OF THIS COMPANY. THEY ARE IN THE BUSINESS OF FRAUD!!!! THEY WILL RIP YOU OFF!!"

"I just had my first experience ordering from the Theestore online and am very pleased and impressed with their service. The item I'd ordered wasn't in stock so an English-speaking lady Sales Associate telephoned me and suggested an alternate which provided more flexibility for the needed use and still at very competitive price. The item was delivered within a day or two, much sooner than I had expected. I will certainly want to contact the Theestoreonline inially for future online puchases.
John Hansen "