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Product & services pricing
4.23/5
Chance of future purchase:
3.50/5
Shipping & packaging:
3.84/5
Customer service:
3.86/5
Return/Replacement policy:
3.38/5
Featured Review


Verified
5/5

2020-09-07

Best Cellphone Buyer

"I’ve dealt with the Whiz Cells twice and both experiences have been super easy and professional . Money is deposited as soon as they receive my phone and they offer a good price for your phone. "

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5/5

2020-08-25

The best!!

"I had never sold a phone before so I wasn't sure what to expect, but Thewhizcells was beyond amazing. They gave me a great price & easy to follow instructions. I sent my phone in Friday evening and received payment Monday morning. They are the best. Will definitely use them again!!"

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Verified
5/5

2020-09-03

Very good prices

"I have always used The Whiz Cells to get cash out of my old phones. And they consistently offer the best prices compared to other resellers or trade-in stores."

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Verified
1/5

2020-09-02

lousy company

"worst company I have ever seen will never will recommend them to no one they ****."

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Rep reply posted 2020-09-08
A rep from Thewhizcells.com, TheWhizCells, has responded:

“HI Mark,

I am very sorry to see that you are unhappy with our service. Unfortunately, the phone you sent us was not what you said you were sending. You said you were sending an excellent condition Note 5 64gb for Sprint in excellent condition. We received a Note 5 32gb for Sprint with a bad battery and the IMEI was blacklisted. Because of those issues, your offer did go down significantly. We offered to send the phone back to you at our expense but you said you did not want it back. We were put in a no-win situation. ”


Verified
5/5

2020-08-16

Excellent

"Great service!! Good communication! Competitive pricing. Will use again. "


Verified
5/5

2020-08-12

Five stars in satisfaction!!

"This was by far the easiest transaction I’ve ever made when getting rid of an old cell phone! And when compared among other competitors, this company paid more by far!! Effortless and had my money within days of shipping the phone out!!"


Verified
2/5

2020-08-06

Rip Off

"I was referred to this company and was skeptical to say the least. I was quoted one thing based off of the condition of my phone because they offered substantially more money than other competitors. Once they received my phone they stated that the carrier was not correct and that I had a burnt image in the screen. What a joke, my phone was in superb condition and I lost over 50% of what they quoted me. I should have stuck to my initial thought and went with a more reputable company. I would have at least have had my money by now without the disappointment. "


Rep reply posted 2020-08-14
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi Carl, I am very sorry to see that you are displeased with our service. As always, you have the option to decline a change in pricing and we send the phone back to you at our expense. Your phone had a very easy to see burned in image and the phone was not a Verizon phone as you stated, but an Xfinity model. Xfinity, while the use the Verizon network, will not work on Verizon or any other carrier making the phone's value much less. Again I am sorry that you are disappointed. We would have been happy to have returned the phone back to you.”


Verified
5/5

2020-08-06

Pleasant Experience

"They were fair. Responsive to a question. As soon as they received my phone the Venmo transaction was in place. Would definitely use them again."


Verified
5/5

2020-08-01

Awesome

"Great customer service. Fast shipping.
Great customer communication.
"

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Verified
5/5

2020-07-18

Great place to sell your phone!

"I went to the website, filled out the information, they sent me packaging I sent it back & I got a check quickly. They kept sending me emails all throughout the process updating the progress. Very easy to use and efficient and friendly"

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Verified
2/5

2020-07-17

Disappointed with evaluation

"Phone was worth much more than what was offered "

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Rep reply posted 2020-07-17
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi Brad, I am very sorry you are unhappy with our service. The phone you sent us has many issues. You requested that we send it back to you after our evaluation and then you send it back to us again. You already knew what we were offering for the phone. Again, I am sorry you are disappointed but the offer is based on the functionality of the phone. ”


5/5

2020-07-16

Very pleased

"I dropped off a Samsung tablet at the post office on a Sunday, which means it would not have actually been sent until the next day; and by Thursday I received an e-mail saying that the full amount they offered me online had been sent to my PayPal account. It was going from Texas to Tennessee, and they paid the postage to send it. They agreed with my indication that it was in Excellent condition, which I was somewhat concerned about them doing; so I was very pleased about that and how quickly they examined it and got the money to me. I would use them again."

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Verified
5/5

2020-07-09

Worked cleanly and quickly.

"I printed the label with a known amount I would receive for the phone and I mailed it. I requested to receive a check and it came in the mail 5 days after I sent it. Highly recommend this company."

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Verified
5/5

2020-07-08

Awesome!!

"The entire process was quick and easy! Even when they shipped me a box to send my phone in, the process still took less than a week!"

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Verified
1/5

2020-07-08

Poor Experience.

"The value of the phones was dramatically reduced once you received them. One month later and I still have not received the payment from you. "

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Rep reply posted 2020-07-10
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi William,

I am very sorry to hear that you are unhappy with our service. Your check was mailed out the very next day. We did not know that you did not receive it. There is no email from you alerting us. Now that we know, we will happily reissue. As for your phones. The 6s we paid the full quoted amount. The iPhone 7 was left on an account and was not unlocked as you stated. That is why there was a reduction in your offer. Again, we will get a replacement check sent right out.”