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Return/Replacement policy:
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Verified
5/5

2015-11-13

"Good prices, Great product. Delivered quickly. I was very happy with every item that I ordered"


Verified
5/5

2015-11-13

"Love my purse. Shoes were too narrow, but that is just how they are cut. Will definitely order from thredup again!"


Verified
5/5

2015-11-13

"I love treasure hunting through Thred-up!!"


Verified
5/5

2015-11-13

"All four dresses I received were in perfect condition and exactly what I was looking for. Very very pleased with the quality and price!!"


Verified
5/5

2015-11-13

"Items received were exactly as described. Be aware that the free shipping option takes at least a week or two."


Verified
5/5

2015-11-13

"Great experience as always. Just wish they had a longer return window, although I understand why they don't. "


Verified
1/5

2015-11-13

"I sent three bags of designer clothing to Thread up. They accepted five items from the first bag, including a silk Joie blouse that was brand new and cost $150, a cocktail dress that was originally $300, and some lululemon items. For five items, I got $35. I got an email saying they accepted nothing from the other two bags. I was shocked because that included brand new Frye snake skin boots, coach shoes, and new Kate Spade and Tori Burch clothing among other items. This week, I got an email saying they had made a mistake. The email included 68 links to items. They wanted me to click on every link and note if the item was mine. Apparently, my stuff was mixed in with other people's stuff. Can you imagine how long it took to go to 68 links!?! 13 of the items were mine and I'm still not convinced I didn't miss something. Worse, I'm not convinced they sent links to all of my items they are going to keep. I know everyone thinks they have nice stuff, but seriously, I sent them great stuff.. all new, designer, and less than one year old. So, right now, for three giant bags of designer clothing and shoes, I have $35 and a lot of questions/frustrations. Who knows where all my stuff is??"

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Rep reply posted 2015-11-14
A rep from ThredUp, Thredup4, has responded:

“We are terribly sorry that there was a mix up with your bag. We'll definitely make this right for you. Please follow up with us at support@thredup.com if you have not done so already. Thank you.”


Verified
5/5

2015-11-13

"I love ThredUp-- cute clothes for great prices!"


Verified
5/5

2015-11-13

"The order was received in a timely manner and the dress was just as described."


Verified
5/5

2015-11-13

"Great selection, quick shipping, easy returns. I look here before I buy retail. "


Verified
4/5

2015-11-13

"I've enjoyed shopping on ThredUP multiple times. Recent purchases have been arriving quicker. The sight is easy to use on computer and phone, with the search sorting options helping a lot. But the photography color of items can be very deceiving. Returns are simple so I don't worry about fit as much as I used to."


Verified
5/5

2015-11-13

"This was my second purchase from ThredUp. I LOVE shopping on this site! The condition and quality of the items I received were amazing!"


Verified
5/5

2015-11-13

"Thredup did exactly what they said they would as far as shipping. I felt the products were rated and priced fairly, too. I particularly liked the convenience of paying through my Amazon account."


Verified
5/5

2015-11-13

"So many great new choices each day! "


Verified
4/5

2015-11-13

"I like the clothes. Measurement could be better I think. And produce better then ten percent coupons. Cmon these clothes are just being sent to you"