"We've just "met" you, and so far I was very happy with my first order:-)
I was sad though, we , my husband and I , could not get two separate discounts because we live under the same roof!!!
We both work and shop at separate times!
Anyways, I'm anxious to see how you like the bag we've just sent you!"
"Brandi, in Customer service, was very helpful and resolved an issue with one e-mail I received in one day's time.
"
"I've been using ThredUp for 3 years, It is a great way to recycle my kids clothes and I always use my credit to buy high quality items in the next size. "
"The coat was not in as good a shape as described, but it can be fixed by a seamstress. The price was still reasonable for the item. "
"Great service, and I love the product! I recently lost a lot of weight and had to redo my entire wardrobe. It would have cost me 10x more if I did it from a brand-new store. "
"I ordered a long sleeve shirt and a cardigan sweater. They both arrived in very good condition. I'm very pleased with my purchase."
"Love this website! The clothes I received were all in excellent condition! "
"I am finding it very difficult to find clothing lately, do not fit right according to sizing on your web site, not really your fault but still feel like the manufacturers should have a 'universal' way of sizes"
"Was in shock to see one of the items I purchased in such a horrible state. The threading on the pleated shirt was all loose and is nor wearable. Surprised you resold this item and it's non returnable. Not sure I will shop again with thredup."
“We are so sorry that the item was not as described. Please send us an email to support@thredup.com. We'd be glad to help.”
"Awesome concept, great service love my new clothes!"
"Quick and perfect! Love ThredUP!"
"Thrift shopping without the hassle, I love it! Each of my orders have been received timely, I've gotten exactly what was stated, and my 1 return was completely stress free. I'm completely hooked!"
"I'm ever-so-pleased that I wrote beforehand to tell "someone". Even the box it was delivered in was well-designed and efficient. Thanks for asking!!"
"Wonderful, wonderful..... Loved the selection of clothes.... Loved what I purchased.... The quality is great... Loved how my package was packed with care and the booklet that came the package.... I will use 'thred up' again ... Thank you!
Gail Pawl"
"Super quick shipping, products exactly as described, and extremely simple return/refund process for the items that didn't work!"
A rep from ThredUp, Thredup4, has responded:
“We are very sorry that the coat was not as described. Please contact us at support@thredup.com so we can better assist you. We look forward to hearing from you.”