"The items were in great condition. My only problem was 2 items were listed wrong in size. "
"The clothes are exceptional... The prices are phenomenal... I got exactly what I ordered, with no fuss... I love ThredUP"
"Both pair of pants are great...look like they are brand new. Also, I loved the packaging. Very satisfied, and will definitely shop with ThredUp again."
"I have both sold to & bought from ThredUp. I like them & have had excellent customer service when I needed it :)
There are 2 areas that I think could do with some development....
1) It would be great if items were given a color. I recently bought a pair of pants for my daughter which I thought were black but when they arrived they were dark blue. Thankfully my daughter wasn't bothered but it could have been awkward if she'd needed black pants.
2) I am not always confident of the sizes because a)clothes that I have sent in have been advertised as the wrong size [eg I sent in a UK size 8 item & it appeared as a size 8 - it should have been made clear that it was UK sizing or advertised at the equivalent US size, which would be about a size 2]
b)clothes I have bought haven't been the size I expected eg I bought my 9yr old daughter a top from the girls section but when it came it was obviously way too large for her & fitted me. Another example would be a sweater I bought which was labelled 10yr old - when it arrived it clearly wasn't. Given the fabric it was made from I'm guessing it had shrunk; I'm familiar with the brand & a 10yr old size should fit my daughter well.
I don't want to send the items back because I would have to pay for shipping - which I don't think is fair as I bought the items in good faith given the information available to me.
I does make me nervous to buy certain items.
I think ThredUp is a wonderful idea - however given that they are all about clothes I think that they should be able to deal with issues such as these."
"Hadn't realized you changed your rates quite so much. "
"Everything was true to the pictures. Shipping was fast. Great experience! I will continue to shop at Thredup"
“Thank you for your order review! We are happy to hear our service works for you. We look forward to your next order!”
"The shipment came in a reasonable time in a very cute box. The clothes were in good, clean condition. "
“Thank you for taking the time to review your order. We look forward to you shopping with us again soon! :)”
"I was very impressed by the quality of products as well as shipping box!! I felt like I ordered from a exclusive boutique. My office co-workers thought it was very nice too."
“Thank you for your review and feeback on the quality of the order you received. We look forward to you shopping with us again!”
"I was very pleased with what I ordered. A few pieces did not fit properly but the return process was very easy. I will do another order in the future and have told several friends about ThredUP as well. "
“Thank you for taking the time to review your order. We look forward to your next order! :)”
"I like how quickly they were able to deliver the items. They had a great selection of items and sizes. Their return policy makes sending things back easy. "
“Thank you for taking the time to review you order. We are happy to hear the service worked so well for you. We look forward to you shopping with us again!”
"Love the convenience and variety."
“Thank you for your order review. We look forward to you shopping with us again soon!”
"It was a nice site with reasonable prices and a fair number of options but when the items came they were not super clean. Some were new with tags and wrapped in nice paper with a Thred up sticker but the shoes which were nicely wrapped also had a big dust bunny with hair inside. Ugh! Maybe just a quick fluff in a dryer and a closer inspection of items would go a long way!"
“Thank you for your feedback! We appreciate you taking the time to review your experience.”
"Ordered ugh boots great buy luv them"
“Thanks for taking the time to review your order!”
"I am very pleased with my recent order. I have to say, it was delivered more quickly than a catalog order placed earlier than this one.
the jeans I bought were exactly as described and a perfect fit. I have made referrals to family members already, and would happily refer frriends as well."
“Thank you for taking the time to post your order review. Thank you for sharing thredUP with your family and friends. We look forward to your next order! :)”
"GReat service, Can't wait to use it again."
“Thank you for taking the time to review you order. We look forward to your next order!”
A rep from ThredUp, Thredup3, has responded:
“Thank you for your feedback. Please message us at SUPPORT@THREDUP.COM if we can answer any of your additional questions or concerns about our service.”