"That one missing star has nothing to do with the quality of the clothing! What happened was that none of the clothing fit--meaning that I ordered the wrong size! I'm not returning anything though because it was a great wake-up call--I've started a weight loss program so I can fit into these great clothes."
"Conveint way to clean out closets and buy nice quality recycled clothing"
“Thanks you for providing feedback and your review of our shopping and cleanout service. We look forward to you using our service again soon! :)”
"Never been disappointed! Several orders later and I'm still ordering "new to me" items!"
“Thank you for the review and order feedback. We appreciate the shout out, and look forward to our next order! :)”
"I love ThredUP! Such a great selection of clothes for great prices! And the Pay With Amazon feature is so handy! I have yet to be disappointed. X)"
“Thank you for taking the time to post your review of your first order! We look forward to you shopping with us again soon.”
"Material was thinner then it looked in the picture. First time wearing it one of the tiny snags turned into a hole."
“Thank you for your feedback. We are very sorry the item was not as described. Please message the team at SUPPORT@THREDUP.COM if we can assist you in addressing this issue any further.”
"Great finds at great prices! "
“Thank you for your review! We appreciate the feedback. :)”
"Very impressed with your entire operation!"
“Thank you for your feedback, and taking time to review your order. We look forward to your next order! :)”
"I'm always pleased with the quality of clothing and the selection. i will continue to shop for my family at ThredUp."
“Thank you for taking the time to post your review, and feedback. We look forward to you shopping with us again soon!”
"I did like 2 out of the 3 items I ordered, but one of the reasons I felt comfortable ordering was the "Free Returns" listed on their site...however, when I looked at the return information on my packing slip, if I wanted a refund on the dress I was going to return (which was only ~$15 or so, I would be charged nearly $9 for a "service fee". SERIOUSLY?? That's ridiculous!!! Bait & Switch!"
“Thank you for our feedback. We are sorry for any issue with the returns. You are able to receive free return shipping by selecting to be refunded via credits to your account. We apologize for any confusion. Please message us at SUPPORT@THREDUP.COM if we can assist you any further.”
"My order came quickly and everything was just how it looked on line. I had to return one item, I wish they would include a return label in the box instead of printing it out. I plan on ordering again soon !!"
“Thank you for taking the time to post your review, and for your feedback. We look forward to you shopping with us again soon! :)”
"Items were not in the condition (or even color) described. Return policy makes it almost pointless returning something. Would rather go to a physical location."
“Thank you for your feedback! We are happy to assist you with your refund, and accept return for any items you are not in love with and are nto as described. Please message us at SUPPORT@THREDUP.COM if we can assist you any further.”
"2 out of the 3 garments I purchased were winners, and the third I returned because the fit wasn't right. "
“Thank you for taking the time to review your order!”
"Absolutely Love it! thank you so much and I can't wait to suggest your website to all my friends and family and can't wait to participate in Thred UP myself. Thanks again "
“Thank you for taking the time to review your experience and for the shout out! We look forward to you using our service again soon! :)”
"Everything came relatively quickly and the quality was very high for resale items. I'll likely use this service again!"
“Thank your for feedback. Please message us at SUPPORT@THREDUP.COM if we can assist you with anything else.”
"Was greatly satisfied with my order.
"
“Thank you for taking time to post your review!”
A rep from ThredUp, Thredup3, has responded:
“Thank you for taking the time to review!”