"Everything came packed very nicely. It all fit and looked very much like the pictures I saw online. The instructions for any returns were clear."

"Quick shipping. Items were exactly as described. I had to return some items but the process was quick and efficient. I definitely recommend ThredUp. It's my new favorite shopping site. Items are priced fairly and the quality is high."

"Everything I have received has surpassed my quality expectations. If I could make suggestions, faster shipping and more sales. I see that there are sales sometimes but king back to mobile Monday's allow me to plan for my purchases. "

"My purchases were like-new and exactly how they were described online. I can see that ThredUP takes great care to make sure their consigned items are quality and in great condition. "

"Clothing was as advertised. It takes longer on shipping but it's not amazon. I did have to return items because they were too big, but do far the experience had been great. I plan to order again. "

"Clothes were reasonably priced, in great condition, and were shipped quickly. I will definitely continue to use ThredUp."

"I've ordered from ThereUP a few times and have been very satisfied all 3 times. I will definitely order from there again."

"Purse was just what I needed, and was shipped quickly. Happy customer!"

"Several of the items that I ordered recently had labels that indicated they were not the size listed on the website. E.g., an item listed as "medium" was labeled XS; another item listed as "medium" was marked MP (medium petite?). These items did not come close to fitting, and that was frustrating. I had to send them back. ThredUp could have avoided the problem with better attention to how the garments were described on the website.

In the last couple of orders, I have noticed that the quality of the clothing is not as good as it used to be. Many of the items I received really looked quite worn out. ThredUp notes on the website that some items have "tiny flaws." These garments were out of that category- simply worn out.

One of the best things about ThredUp is the careful "curators" who cull through clothes to select for sale only those that really have more life in them. I can look through racks of worn out clothes at Goodwill, without the time lag and shipping costs.

My suggestion would be to reduce the volume of clothes you try to process to preserve quality control. That's the real value of ThredUp and if your customers lose confidence in quality control, you won't get it back.


"

"i keep having a problem with the clothes being smaller than listed but i like what i got this time
thanks,"

"I ordered about 10 pieces of clothing, and I sent them all back. I was upset about the return shipping cost. I was under the impression that the free returns that were advertised meant my return shipping was included with the price. It was--but only if I chose to receive store credit for the entire order, instead of my money back to the original form of payment. All in all, the clothes were alright I suppose, I just happen to quite choosy, but I absolutely hate paying for shipping and even more so if its return shipping. Like I said, there was no particular problem with the clothing, and my experience was greatly affected by the fact that none of the clothes suited me and that I was deducted $8 for return shipping cost in order to get my money back to my card. "

"Website is easy to navigate. Communication was excellent with regards to my order and the shipping. "

"I have had 3 orders from ThredUp so far and have been pleased with the things I ordered and the service provided. My items shipped very quickly."

"So far so good. Clever idea"

"I sent in a full bag of clothing, all brands that were listed on the website as brands that are accepted. Many of the items still had tags on and were never worn. I got a total of $10 for all of my items (50+). It would have been more worthwhile for me to save them, sell them on my own, or even donate them. I have also received emails noting that many of my items have already sold on their website. I sent an email to customer service with a question and it took them over a week to respond to me. There is a consignment shop that gives me at least $1 per item. I will be going there in the future instead of using Thred Up. I gave it 2 stars because I did use my $10 credit to buy ONE shirt for my son. The purchasing process was easy, and my item was delivered quickly, and in nice condition."