"Using Thred Up has been a great experience. The website is very easy to navigate and has a wonderful selection of garments. I was able to find school clothes for my kids that they were super excited about. Shipping was quick and I was always kept in the loop on when my package had shipped and when it was expected to arrive. I will be a returning Thred Up customer and have been sharing my awesome experience with my friends and family! Thanks Thred Up!"
"I was very excited about getting some unique cardigans for a very reasonable price, but I ended up being a bit disappointed with the result. I bought four cardigans and the most expensive (and most anticipated) of the bunch ended up arriving in very bad shape. I'll grant the holes were only visible after I put the cardigan on and stretched it out a bit, but the whole front was covered in holes! I've never seen moth damage in person, but I wouldn't be surprised if that's what it was. I'm certainly not feeling too pleased with the quality control. And adding to that is that I feel like I wasted my introductory 40% off. It's definitely made me feel leery about taking a chance again, especially with such slow shipping speeds."
“We are sorry to hear you received items that were not up to our quality standards. If you will please message us at SUPPORT@THREDUP.COM with the order number and items damaged the customer service team will be able to assist you further.”
"Good selection. Some color descriptions of fabrics are a bit off. Occasional items have no description of types of material (ie wool, acrylic, etc). Guessing what sizes will fit can be difficult, so I've had to return a lot of things. "
“Thank you for your feedback!”
"I love everything about ThredUP. The prices are fair, maybe slightly higher than some other brick and mortar consignment shops or other second hand favorite spots, like a Salvation Army; however, I don't mind spending the extra buck or two on designer things, while saving that same buck or two in gas and time. You will not get as much money from ThredUP for your items as you might at a consignment shop, but again, I like getting the bag, filling it and sending it off! No waiting 3 months to see if by chance your items have sold. I have now bought, sold and returned things with ThredUP and have never been disappointed. I find myself checking the site, on average, once a week. "
“Thank you for taking the time to post your feedback and review of our service. We look forward to you using our service again soon! :)”
"The leather jacket was great! But the yellow dress from Zara was way off in size. I think there needs to be better guidance for sizes for each brand. Thanks."
“Thank you for your feedback!”
"Very pleased with both Thredup experiences thus far! Thanks for a job well done. "
“Thanks for taking the time to post your feedback and review. We look forward to you using our service again soon! :)”
"love Love LOVE! Great condition, cute and faster than expected shipping. "
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"The hoodie was very small more like a child's large and velour material which wasn't listed would not have bought if I knew that too late to send back the sellers need to be more thorough on their descriptions."
“Thank you for your purchase and feedback! If you have not already, please reach out to our support team at support@thredup.com so that we can facilitate a return for this item.”
"Overall I'm happy with what I got. I don't love the dress but the price was great and so far I love the company. "
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"I'm completely sold on this new site. I've loved most of what I've gotten with them and what I didn't love...I took them up on their offer to return it! Simple and easy. Thanks Thredup!
"
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"Shipping took a little longer than expected but the products were exactly what was stated in the descriptions. I used a 40% off coupon for first time buyers and this made my purchase an excellent deal. I have already suggested this website to 6 people."
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"THREADUP has up to date fashions and affordable prices. Searching for specific items is always easy."
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"The skirt I bought was a size 6 but fit like a size too. Clothes are a bit overpriced , out of style and brand names don't always equal up to quality. Shoes I ordered were completely worn out on the bottom. "
“Thank you for your feedback.”
"I love ThredUp and appreciate the service and ease of ordering and returning items. "
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"I found great clothes that are like new. There were a couple of items that I didn't like as much and the return process was quick and super easy. "
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
A rep from ThredUp, Thredup3, has responded:
“Thank you for taking the time to review your order and our service. We appreciate your word of mouth to your family and friends. We look forward to your next order!”